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SureCritic / Concessionnaire Hyundai / Puente Hills Hyundai / ROBERT BINKLEY
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ROBERT BINKLEY

Puente Hills Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(267 reviews)
85

Critiques de ROBERT BINKLEY

RR
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Richard R.
Diamond Bar, CA
2013 Hyundai Elantra Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/19/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Department
The guy was great and I walked out with a smile on my face. The man succeeded in his job.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 08/21/2017 07:59 AM

Hi Richard,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
Client vérifié
2017 Hyundai Santa Fe
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/17/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Dishonest
Dishonest about coverage of maintenance package. Salesperson tried making side deal. Finance manager and dealership director swept issue under the rug after complaint and rude about answering questions regarding HRs response to complaint. Director refused to give salespersons selling license.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 08/17/2017 01:03 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
WW
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William W.
West Covina, CA
2009 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/14/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Go to the experienced service writers. They know what they are doing.
Again, experience matters. Don't waste your time go to the seasoned service writers. The young "kids" don't know what they are doing.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 08/14/2017 01:12 PM

Hi William,
Thank you for the 5-star review.
We are so happy to hear that Javer provided excellent customer service.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Client vérifié
Hacienda Heights, CA
2013 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/24/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
I was taken care of and i feel lime a valued customer.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/26/2017 04:36 PM

Hi,
Thank you for taking the time to complete our service survey and the 5 Star score.We truely appreciate you loyality to our dealership and look forward to serving you

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
LP
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Lyna P.
Los Angeles, CA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The employees! I always feel welcomed and taken care of
I love my Tucson and I love the friendly and professional staff who service my vehicle. My best friend is looking to purchase a Tucson and I've recommended she go to this location for both her purchase and service maintenance!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/21/2017 10:49 PM

Hi Lyna,
I will pass on the kind words to Javer.
We appreciate the survey and the 5 Star score.
We look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Client vérifié
Chino Hills, CA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Automate cleaning worth it
Finally did the automate cleaning right
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/21/2017 04:28 PM

Hi,
Thank you very much for the perfect 5 star rating and good comment.
We hope to see you again here at South Bay Hyundai Service soon.

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
JF
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James F.
Rowland Hghts, CA
2006 Hyundai Tiburon
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
keeping my Tiburon a few more years.....
My 2006 Tiburon has about 169,000 miles on it. I've taught 2 kids how to drive in it. Want it to last until at least 200K miles!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/19/2017 08:04 AM

Hi James,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent service to keep good condition for your Tiburon.
We appreciate business.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
BM
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Benjamin M.
Walnut, CA
2009 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai Accent 2009
Larry, Customer Service rep, provided and excellent attention to my needs and keep me updated with all options and needs for my car service.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/18/2017 08:39 PM

Hi Benjamin,
Thank you for taking the time to complete our service survey and the 5 Star score.
We truely appreciate you loyality to our dealership and look forward to serving you

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
GM
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Gladys M.
Baldwin Park, CA
2015 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Perfect
10
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/20/2017 07:41 AM

Hi Gladys,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
TP
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Trishia P.
Covina, CA
2011 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2017
client vérifiéVérifié Client
Catégorie : Service
Management Team made up for Headache
The management team along with Javier made up for the problem that I had from another advisor. Thank you so much guys!
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/07/2017
Type de service : Repair
Catégorie : Service
Horrible customer service
Very disappointed in the customer service of the service department. You can't tell you client/customer one thing and do another, or nothing for that matter. The client/customer shouldn't have to call to get updated.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/07/2017 04:33 PM

Hello Trishia,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
Client vérifié
West Covina, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service, terrible phone etiquette
Great service and very friendly customer service. Very dificult to get them on the phone, called multiple times and left messages which never were returned.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/07/2017 07:45 AM

Hi,
Thank you for taking the time to complete our service survey and the 5 Star score.
We truely appreciate you loyality to our dealership and look forward to serving you

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
EH
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Elaine H.
Downey, CA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/04/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Services person Enrique was great
Great service person alway
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/04/2017 07:26 PM

Hi Elaine,
Thank you for taking the time to complete our survey and posted at Yelp.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
KM
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Kathleen M.
Brea, CA
2013 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/04/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly, concerned service advisors
The service department staff were very helpful in trying to fix a reoccurring problem with my car. The
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/04/2017 01:42 PM

Hi Kathleen,
Thank you so much for your 5 Star survey despite light came back.
We appreciate you allowing us to service your car.

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
SC
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Samson C.
Fullerton, CA
2012 Hyundai Sonata Hyb
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/04/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Poor customer service and very slow
I just recently got my car serviced here for a problem in my steering wheel. Thank god it was under warranty but when I got my car back. It had a problem that I didn't have. I was not able to open my trunk or gas tank. I was at the gas station and I couldn't open anything. I looked in manual and called was not helpful. I had to go back to dealership and was a big waste of time. They didn't even apologize and I have to say, every time I go to this place, it takes them 15 min to talk to you. You have to stand around and wait when there is no line or people waiting. Very poor customer service. Unfortunately this is the only dealership in my area.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/04/2017 01:44 PM

Hi Samson,
Thank you very much for sharing your experiance with us here at Pente Hills Hyundai, We will always strive to give you a 5- star rating service. Please feel free to contact me via phone or email chanp@phhyundai.com for any additional feedbacks and or concerns. Thank you again.

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
Client vérifié
Los Angeles, CA
2008 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
excellent service
explained what and why the recommended works need to be done, completed service as promised and did follow up with me
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 07/03/2017 12:00 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
Client vérifié
La Puente, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/27/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service!
Attentive and informative staff!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/27/2017 08:57 PM

Hi,
Thank you so much for your survey and the 5 Star survey.
Thank you for your kind words . We look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
JM
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Jorge M.
Downey, CA
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very friendly, fast and helpful
We received great service .. very nice staff, they work hard to accommodate each need.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/21/2017 01:31 PM

Hi Jorge,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on to all our staff.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
SK
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Sean K.
Glendale, CA
2013 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Necessary, but expensive repair
There was an additional repair that needed to be made, but I did not get a quote of how much it will cost. I will tightening my belt for a while. Maybe I cannot afford to be a car driver.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/19/2017 09:14 AM

Hi Sean,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
IT
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Ivy T.
Diamond Bar, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/08/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
friendly and helpful
yes
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/08/2017 07:47 AM

Hi Ivy,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
Client vérifié
Walnut, CA
2013 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2017
client vérifiéVérifié Client
Catégorie : Service
They made sure to resolve all my concerns
I just want to thank Justin and Mr Chan for following up with me regarding my last visit. They made sure to resolve my concerns and prove to me that they really do care about their customers. Justin made sure to follow up with me regarding bringing my car and also having a driver ready for me to take me home while my car was being worked on.He made my experience very pleasant and comfortable he went above and beyond. I really appreciate him making sure that at the end of the day I drove away a happy customer. I will definitely be coming to Hyundai for any service need and will definitely recommend my friends and family to my rep Justin. Thank you once again!!!
Recommandé
Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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