ROBERT BINKLEY

Puente Hills Hyundai

Évaluation globale

4,7

(267 reviews)

85

Critiques de ROBERT BINKLEY

DF

Donna F.

Fontana, CA

2013 Hyundai Elantra Co

01/02/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

The employees

Wonderful service...my favorite is Javier he's very helpful, kind, and friendly.
The young man Curtis is awesome he provides quick service as soon as you pull up.
Ricky is very helpful too.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/02/2018 02:41 PM

Hi Donna,
Thank you for the 5-star review.
We are so happy to hear that you received excellent customer service from Javer,Curtis and Ricky.
Happy New Year!

Employés avec lesquels vous avez travaillé

Client vérifié

Ontario, CA

2014 Hyundai Sonata

01/02/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Dealership

I took my car in for it's semi-annual automate, I also had a few recalls and my car was making a clicking noise when I would turn the wheel. Raymond took care to note everything I was in there for and worked his hardest to get me out as quick as possible. The service tech took the car for a test drive after doing the repairs and he didn't like the noise it was still making, so he brought it back and made some other adjustments/replacements to it. Most dealerships would have stopped at what they "thought" was the solution and left it at that, but not these service techs. I feel he went the extra step to make sure I didn't have to bring it back for any additional repairs for the same issue. Although it was a very long day, and yes they offered to drop me somewhere, their lounge is a nice relaxing area so it didn't bother me to stay and wait.
Nice friendly staff makes me keep coming back. Thank you for all your hard work and great customer service.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/02/2018 02:39 PM

Hi,
Thank you for 5 star review with very nice comment about our service advisor and service performance.
I will pass your kind words to staff.
Happy New Year!

Employés avec lesquels vous avez travaillé

JR

June R.

Los Angeles, CA

2012 Hyundai Sonata

12/19/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Nice people, nice facility

Great job

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 12/19/2017 11:19 AM

Hi June,
We are happy to hear that you satisfied our service department.
Thank you for 5 star survey.
Happy Holidays!

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

2013 Hyundai Sonata

11/21/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Awesome Service Department

The service department is friendly, knowledgeable and efficent

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 11/22/2017 08:40 AM

Hi,
Thank you for 5 star review.
We are glad to hear from customer that we provided awesome service.

Employés avec lesquels vous avez travaillé

Client vérifié

2017 Hyundai Santa Fe

11/06/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Service adviser was kind to do service

Good

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 11/07/2017 07:37 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that Javer provided good customer service.

Employés avec lesquels vous avez travaillé

MT

Michael T.

Diamond Bar, CA

2012 Hyundai Sonata

11/01/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

friendly

clean waiting area, friendly, accommodating & promised on time

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 11/01/2017 03:09 PM

Hi Michael,
Thank you for 5 star survey.
We are happy to hear that you satisfied our dealership and staff.
We are looking forward to servicing your vehicle again.

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

Beaumont, CA

2012 Hyundai Sonata

10/12/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent service

My service writer and mechanic were very friendly. Robert took the time to come over and explain to me exactly what was happening with my Sonata. Excellent customer service!!

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 10/12/2017 03:22 PM

Hi,
Thank you for perfect survey with nice comment about our one of service advisor.
We are looking forward to seeing you again.

Employés avec lesquels vous avez travaillé

PE

Paul E.

Walnut, CA

2005 Hyundai Tucson

10/06/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Repair Experience

Have a new great manager: Mr Park. Skillful and considerate to his own company and customers, a great balance. Customers feel comfortable and fairly treated.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 10/06/2017 11:04 AM

Hi Mr.Eng,
Thank you for taking the time to complete our survey and posted at Yelp.
I appreciate business and happy to hear that you received comfortible service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé

Service Director

NE

Nancy E.

Victorville, CA

2011 Hyundai Sonata

10/05/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

They are usually good on time

Good job

Recommandé

Employés avec lesquels vous avez travaillé

DI

Donna I.

La Habra, CA

2011 Hyundai Sonata

10/02/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Honest, Caring and Professional

Puente Hills Hyundai has proven to be trustworthy and they make every effort to ensure service is a good experience.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 10/02/2017 12:03 PM

Hi Donna,
Hi Donna,
Thank you for 5 star survey and being our loyal customer.
We really appreciate your loyalty and nice words to Javer.
We are looking forward to servicing again.

Employés avec lesquels vous avez travaillé

JP

Jessica P.

West Covina, CA

2013 Hyundai Sonata

09/24/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Great customer service

From driving my car to the service section to the very end of having the shuttle take me home everyone from start to finish was nice and very helpful.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 09/25/2017 08:27 AM

Hi Jessica,
We are pleasure hear that we provided you for great customer service.
Also,thank you for your perfcet survey score.
Have a good week.

Employés avec lesquels vous avez travaillé

TP

Trishia P.

Covina, CA

2011 Hyundai Sonata

ReScore Avis™

09/23/2017

Vérifié Client

Catégorie : Service

Management Team made up for Headache

The management team along with Javier made up for the problem that I had from another advisor. Thank you so much guys!

Recommandé

Employés avec lesquels vous avez travaillé

SS

Sorraput S.

Monterey Park, CA

2012 Hyundai Elantra

09/12/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Ignoring a line of 7 to 8 customers waiting to be checked in

Awful customer service. No one seems to care about servicing customers.

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 09/12/2017 04:52 PM

Hi Sorraput,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employés avec lesquels vous avez travaillé

Client vérifié

El Monte, CA

2013 Hyundai Sonata

09/08/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Very professional.

The car was maintained in a very satisfactory condition.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 09/08/2017 07:44 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

TT

Tony T.

Temple City, CA

2015 Hyundai Sonata

09/04/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

I Know all the service rep by name and the who ask how I am doing and welcome me to Hyundai Punete Hills

N/A

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 09/04/2017 07:53 PM

Hi Tony,
Thank you for taking the time to complete our survey.
However we were wondering if we missed something because of the 3 Star score .
Would you please let us know where we went wrong.
You always strive to earn5 Star rating.
I am sending another survey if you wish to change your score to 5 Stars.
Thank you for your reconsideration.

Employés avec lesquels vous avez travaillé

IW

Iran W.

Rowland Heights, CA

2011 Hyundai Sonata

09/01/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

You guys are The damage my car

U suck

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 09/01/2017 03:17 PM

Hi,
Thank you for taking the time to review your service experience.

Employés avec lesquels vous avez travaillé

HK

Hyung K.

Buena Park, CA

2015 Hyundai Genesis

09/01/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendly and professional serivce

Overall a friendly environment service.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 09/01/2017 03:18 PM

Hi Hyung,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

CP

Charles P.

Brea, CA

2017 Hyundai Ioniq Hybr

09/01/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Worst Dealer Service ever

Was finally able to schedule through e-mail. This place is disorganized and has terrible systems. I would really avoid them. They take forever and then dont complete the job so you have to come back again. The only way to schedule is through e-mail as you can never get people on the phone. They are very stingy with the number of loaner cars in service so when they take forever expect to pay alot for a rental car.

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 09/01/2017 03:17 PM

Hi,
Thank you for taking the time to review your service experience. We appreciate your business.

Employés avec lesquels vous avez travaillé

Client vérifié

Ontario, CA

2013 Hyundai Sonata

08/30/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Customer service

Yes

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 08/30/2017 02:21 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

MN

Maria N.

Norwalk, CA

2017 Hyundai Santa Fe S

08/29/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Scheduled detail

Complementary car wash when you bring your car for service.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 08/29/2017 12:10 PM

Maria,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
We appreicate your kind words.

Employés avec lesquels vous avez travaillé

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