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SureCritic / Concessionnaire Hyundai / Joe Machens Hyundai / MARK HOFFMAN
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MARK HOFFMAN

Joe Machens Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(36 reviews)
74

Critiques de MARK HOFFMAN

GL
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Georgia L.
Monroe City, MO
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/06/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Honest dealership experience...
I have told everyone who would listen that I will NEVER drive a Hyundai again. If I could afford to, I'd ditch my 2018 Sonata in a heartbeat. Why? Because I have had horrible service experiences with the dealership where I purchased it. This month, I chose to drive twice as far and get it serviced at Machens. Mark Hoffman was the face that greeted me and completely changed my opinion of dealerships. He listened to the issues I have been having and then told me the truth. He explained routine maintenance schedule items better than I've heard in 4 years. I left paying easily $500+ more than planned and was totally okay with the end result. I appreciate Mark taking a little extra time to be sure that I understood things and his patience when I needed it.
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MARK HOFFMAN
Client vérifié
Columbia, MO
2022 Hyundai Tucson Hev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Mark went beyond to get me good service
At first, because the service tech was unable to duplicate the problem I'd described, I was told that they couldn't do anything. I didn't find this acceptable, so the service adviser Mark called Hyundai corporate customer service on my behalf and was able to get an authorization for an experimental remedy of the problem I'd been having. Time will tell if that took care of it, but I'm glad they were willing to pay for something.
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MARK HOFFMAN
RG
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Robert G.
Columbia, MO
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Quick service
It was quick and easy service. The shuttle provided took us to breakfast down the street and the service was done before we even ordered. Great experience.
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MARK HOFFMAN
Client vérifié
Poplar Bluff, MO
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Exceptional
Great service from scheduling to car pick up. Courteous, Kind, Prompt
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MARK HOFFMAN
Client vérifié
Rocheport, MO
2019 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Blah blah blah
Oh yeah!!!
OLIVIA M. de Joe Machens Hyundai a répondu le 03/16/2022 07:33 AM

Thank you for your 5-star review! Greatly appreciated! 

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MARK HOFFMAN
BW
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Bill W.
Columbia, MO
2014 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Perfection
Perfection
OLIVIA M. de Joe Machens Hyundai a répondu le 03/14/2022 06:18 AM

Bill, thank you for you the 5-star review! We greatly appreciate it! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs! 

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MARK HOFFMAN
Client vérifié
Fulton, MO
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Car maintenance
Service always knowledgeable and professional
OLIVIA M. de Joe Machens Hyundai a répondu le 03/14/2022 06:15 AM

Laura, thank you so much for your kind 5-star review! We greatly appreciate it! 

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MARK HOFFMAN
JK
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Jack K.
Columbia, MO
2014 Hyundai Elantra
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/05/2022
Type de service : Maintenance
client vérifiéVérifié Client
0
Catégorie : Service
not coming back.
$114.62 for oil change cabin filter TOO MUCH.
OLIVIA M. de Joe Machens Hyundai a répondu le 03/07/2022 11:33 AM

Jack, thank you for taking the time to talk with me on the phone. I greatly appreciate it. 

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MARK HOFFMAN
LB
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Lila B.
Marshall, MO
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Always feel well taken care of...
The time it took to do a complete check over and an oil change was exceptional. Always polite and professional - great team!
OLIVIA M. de Joe Machens Hyundai a répondu le 03/04/2022 10:44 AM

Lila, thank you for your 5-star review and kind words! We greatly appreciate it! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs! 

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MARK HOFFMAN
Client vérifié
Columbia, MO
2009 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Emergency repair of brake light sensor
I came in late in the afternoon without an appointment when I found out my brake lights would not turn off no mater what I did. This occurred the day before a snow storm was predicted. The service manager and technician immediately helped and luckily had the replacement part for my 12 year old Hyundai installed in less than an hour, again without an appointment.

Thank you Joe Machins Hyundai.
OLIVIA M. de Joe Machens Hyundai a répondu le 02/21/2022 12:21 PM

Thank you for your amazing 5-star review! We were happy that we were able to get you in and have the parts here for your vehicle! Thank you for choosing Joe Machens Hyundai Service Department! 

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MARK HOFFMAN
PP
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Pat P.
Columbia, MO
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Just good service
Really good service and people
OLIVIA M. de Joe Machens Hyundai a répondu le 02/11/2022 05:48 AM

Pat, thank you for you amazing 5-star review! We greatly appreciate it! 

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MARK HOFFMAN
RS
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Reggie S.
Columbia, MO
2004 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/03/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Lube Oil and Filter
Thank you for your continued exceptional service!
OLIVIA M. de Joe Machens Hyundai a répondu le 02/07/2022 06:47 AM

Reggie, thank you for your amazing 5-star review! All of us here at Joe Machens Hyundai appreciate it! Thank you for your business! 

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MARK HOFFMAN
Client vérifié
Laddonia, MO
2020 Hyundai Palisade
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/01/2022
Type de service : Maintenance
client vérifiéVérifié Client
5
Catégorie : Service
Great
Always easy to get things done and explained after the service was explained.
OLIVIA M. de Joe Machens Hyundai a répondu le 02/02/2022 08:10 AM

Thank you for your review! I do want to apologize for the availability of appointments! Thank you for choosing Joe Machens Hyundai for your vehicle needs! 

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MARK HOFFMAN
Client vérifié
Columbia, MO
2021 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Vehicle service
Staff are friendly and approachable. My car service was done in no time.
JUSTIN K., Service Manager de Joe Machens Hyundai a répondu le 12/20/2021 06:00 AM

Thank you for your review! We appreciate it very much! Happy Holidays! 

Justin Kertz
Service Manager
Joe Machens Hyundai
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MARK HOFFMAN
PJ
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Pamela J.
Columbia, MO
2014 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2021
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Last Minute Lube, Oil and Filter Before a Holiday Trip
I worried that it had been a while since I had my Accent serviced. I knew I had to get it done since I was leaving to go back home for the Thanksgiving Holiday with about a 500 mile round trip. Figured I'd be there at the service center till noon. But, it was the chance I had to take. Better to be late and safe than a little early and stranded. But, the service person took me right in. And, within a half hour the job was done! So, I was not late leaving Columbia and I was safe to make the trip.
JUSTIN K., Service Manager de Joe Machens Hyundai a répondu le 11/30/2021 06:36 AM

Pamela, thank you so much for your review and your kind words! We are thankful that you chose Joe Machens Hyundai for your vehicle needs! We are glad that you made it to you family Thanksgiving safe and sound. Once again, thank you from all of us here at Joe Machens Hyundai! 

Justin Kertz
Service Manager
Joe Machens Hyundai
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MARK HOFFMAN
LH
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Laura H.
Fulton, MO
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/27/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Always great service.
JUSTIN K., Service Manager de Joe Machens Hyundai a répondu le 11/29/2021 05:58 AM

Laura, thank you so much for your review! All of us here at Joe Machens Hyundai appreciate very much! Thank you for choosing Jor Machens Hyundai Service Department! 

Justin Kertz
Service Manager
Joe Machens Hyundai
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MARK HOFFMAN
SF
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Susan F.
New Franklin, MO
2007 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Always pleased with the service provided at this service center! Excellent!
JUSTIN K., Service Manager de Joe Machens Hyundai a répondu le 11/24/2021 05:54 AM

Susan, all of us here at Joe Machens Hyundai thank you for your review! We are so thankful for your business and look forward to doing future business with you! 

Justin Kertz
Service Manager
Joe Machens Hyundai
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MARK HOFFMAN
DJ
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Donna J.
Fayette, MO
2020 Hyundai Palisade
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2021
client vérifiéVérifié Client
10
Catégorie : Service
Confidence restored
After going back into the service department and talking with the manager I feel better about my service.
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MARK HOFFMAN
DJ
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Donna J.
Fayette, MO
2020 Hyundai Palisade
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2021
client vérifiéVérifié Client
10
Catégorie : Service
Confidence restored
After going back into the service department and talking with the manager I feel better about my service.
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/18/2021
Type de service : Maintenance
7
Catégorie : Service
Oil change
I do not like these. Read what I wrote inside.
JUSTIN K., Service Manager de Joe Machens Hyundai a répondu le 11/22/2021 07:14 AM

Thank you for coming by to speak with me in person.  I greatly appreciate your candor.  I apologize for the inconvenience and safety hazard this presented.  I look forward to seeing you and the little man in training again in the near future.

Justin Kertz
Service Manager
Joe Machens Hyundai
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MARK HOFFMAN
DN
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David N.
Columbia, MO
2022 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
Routine service
My oil change and rotation were completed quickly.
JUSTIN K., Service Manager de Joe Machens Hyundai a répondu le 11/22/2021 07:38 AM

David, thank you for expressing the issue that you had when you were here for your last visit. Thank you for also talking with us via phone call and we are to be sure that the future services you have here as well as out other guest that this will not happen again! We greatly appreciate you chosing Joe Machens Hyundai Srvice Department for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
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MARK HOFFMAN
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