MB

MARK BOSWELL

Hyundai of St. Augustine

Évaluation globale

4,8

(530 reviews)

82

Critiques de MARK BOSWELL

Client vérifié

Saint Augustine, FL

2017 Hyundai Tucson

06/22/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Runs like a top!!! Friendliness!!

Very happy with going there and love everything about the place. Love our vehicle!! We are always treated with respect, courtesy
and the work is done right. We've never had a problem! We will be repeat customers.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/22/2018 05:19 AM

Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

DANNY PEREZ TORRES

BS

Beverly S.

Jacksonville, FL

2013 Hyundai Sonata

06/20/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

My service experience.

Friendly, prompt, efficient service people and service. Waiting room comfortable for spending a little time; ladies bathroom not handicapped friendly.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/21/2018 07:33 AM

Thank you for sharing your service experience with us and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

LB

Lois B.

Palm Coast, FL

2015 Hyundai Santa Fe

06/19/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great customer service.

I have great confidence with the service professionals.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/19/2018 05:48 AM

Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

St. Augustine, FL

2017 Hyundai Tucson

06/18/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Too much! Too long !

Administration should be truthful on what services to expect .

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/22/2018 01:46 PM

Thank you for sharing your experience with us. Our sincere apologies for the uncharacteristic level of service you received. I will be following up with you personally to see how we may improve.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Saint Johns, FL

2014 Hyundai Sonata

06/15/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

June 18

Nice people good service

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/18/2018 05:27 AM

We appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

DANNY PEREZ TORRES

LW

Lanthony W.

Jacksonville, FL

2016 Hyundai Santa Fe S

06/12/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

DService review

Thank You for your great service.
Thank You

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/13/2018 06:31 AM

We thank you for the kind words and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Palm Coast, FL

2017 Hyundai Santa Fe S

05/31/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Positive results

Friendly, clear explanations of service.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/31/2018 12:26 PM

Thank you for sharing your service experience with us and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

BT

Beverly T.

Saint Augustine, FL

2016 Hyundai Tucson

05/28/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Service

Great service, on time with appointment.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/29/2018 05:42 AM

We thank you for sharing your service experience with us and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

DANNY PEREZ TORRES

VS

Victoria S.

Saint Augustine, FL

2016 Hyundai Santa Fe S

ReScore Avis™

05/25/2018

Vérifié Client

Catégorie : Service

Latest Service

The service manager contacted me directly regarding the issues I had with a dirty front seat and the price of a map upgrade. She personally took care of the seat issue and also explained that the cost of a maps upgrade is beyond the local dealers control (i.e. a corporate decision). I certainly appreciate the quick response to my concerns and the amends - resolution. That's what I call responsive and great customer service. Thanks!

Recommandé

Employés avec lesquels vous avez travaillé

VS

Victoria S.

Saint Augustine, FL

2016 Hyundai Santa Fe S

ReScore Avis™

05/25/2018

Vérifié Client

Catégorie : Service

Latest Service

The service manager contacted me directly regarding the issues I had with a dirty front seat and the price of a map upgrade. She personally took care of the seat issue and also explained that the cost of a maps upgrade is beyond the local dealers control (i.e. a corporate decision). I certainly appreciate the quick response to my concerns and the amends - resolution. That's what I call responsive and great customer service. Thanks!

Recommandé

Avis original

05/24/2018

Type de service : Maintenance

Catégorie : Service

service and maps

they marked on sheet car was washed and front vacuumed, it was not. dark circle on seat, like a can was placed there..wasn’t happy.
the cost of updating maps is ridiculous, pay $34,000.00 for a vehicle and they don’t update maps not even once. only two issues, everything else is always good and acceptable

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/24/2018 11:34 AM

Thank you for taking the time to share your experience with us and speak with Cheryl today. Our sincere apologies for the inconvenience we may have caused. We appreciate you allowing us the opportunity to make this right for you.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

WB

William B.

Hollister, FL

2017 Hyundai Azera

05/18/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service

Great service and peace of mind knowing everything has been performed by Hyundai professionals.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/21/2018 08:57 AM

We greatly appreciate you taking the time to share your service experience with us and your continued loyalty.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Ponte Vedra Beach, FL

2016 Hyundai Elantra

05/12/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

St. Augustine Sevice

Facility ... Staff ... Product.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/14/2018 07:12 AM

Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

CH

Charles H.

Saint Augustine, FL

2018 Hyundai Elantra

05/08/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

All friendly employees.

A very customer friendly atmosphere.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/08/2018 02:56 PM

Thank you for sharing your service experience with us and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JB

Jorge B.

St. Augustine, FL

2012 Hyundai Genesis

05/08/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

As expected

You guys are the standard of excellent after-sales service.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/08/2018 08:21 AM

We greatly appreciate your kind words and continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

LS

Liane S.

St. Augustine, FL

2013 Hyundai Veloster

05/07/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service

The techs listen and got everything done timely.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/07/2018 11:41 AM

Thank you for sharing your service experience with us and the 5 star rating. We agree, listening is a key process in communication.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

DANNY PEREZ TORRES

MT

Michael T.

Palm Coast, FL

2015 Hyundai Santa Fe S

05/01/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Ease of making appointments
Work completed in a timely manner

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/01/2018 02:41 PM

Thank you for the 5 star review. We appreciate hearing how we are doing.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Ponte Vedra Beach, FL

2017 Hyundai Santa Fe S

04/30/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

review

review

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/01/2018 08:46 AM

We appreciate you taking the time to share your service experience with us. Please let us know how we can improve to earn a 5 star rating on your next visit.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

DANNY PEREZ TORRES

Client vérifié

Saint Augustine, FL

2013 Hyundai Santa Fe S

04/30/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Auto Service

Great personal, friendly service. Thanks.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/30/2018 12:20 PM

Thank you for sharing your service experience with us and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

DANNY PEREZ TORRES

Client vérifié

Palm Coast, FL

2018 Hyundai Santa Fe

04/27/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Superior Service

A dear friend recommended Hyundai of St. Augustine. I knew she was very thorough and I was not disappointed. I felt no pressure to make a purchase, but very glad that I did! Her and my salesman, Jose, has returns any calls and every so often calls-just to make sure everything is fine. I received a good deal for my trade in. Decided to lease. Can always change my mind if I want. The service department is efficient, quick and very pleasant. I readily accepted their offer to wash and vacuum my car. The atmosphere of all the staff is professionally relaxed, and the place is always clean.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/30/2018 06:58 AM

We thank you for taking the time to share your kind words with us and congratulations on your new Santa Fe.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Columbia, CT

2013 Hyundai Santa Fe

04/25/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service completed successfully

Service completed successfully.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/25/2018 01:06 PM

Thank you for sharing your service experience with us. Please let us know how we can improve to earn that 5 star on your next visit.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

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