MA

MARK A ATWOOD

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(890 reviews)
85

KA
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Kathy A.
Sugarcrk Township, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Mark and the crew are top notch with professional aervice
Recommandé
Douglas B. de Voss Hyundai a répondu le 11/15/2018 07:06 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

JS
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Julie S.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quality Dealership
People try to discourage me from taking my car to the dealership saying it's too expensive. Well, I disagree, I just got 4 new tires for what I would have paid at most "tire" stores. The crew at this dealer are top notch. The place is clean, the waiting area is comfortable and the staff are friendly and knowledgeable. Their customer service is 5 star. Why wouldn't you want your vehicle serviced by the same place that sold it to you, afterall, their good name is on the line. Give Voss Hyundai a try, you won't be disappointed.
Recommandé
Douglas B. de Voss Hyundai a répondu le 11/12/2018 05:29 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your Great review of our service department and team. I will be sure and let the rest of the team how pleased you are.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

AB
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Amanda B.
Lewisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
clean and friendly
fast service.
Recommandé
Douglas B. de Voss Hyundai a répondu le 11/12/2018 05:27 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Sugarcrk Township, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service review
Mark does an excellent job
Recommandé
Douglas B. de Voss Hyundai a répondu le 11/12/2018 05:25 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

CG
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Candace G.
Springboro, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Nice service people and waiting room
Oil change and rotation of tires, done before estimated time
Recommandé
Douglas B. de Voss Hyundai a répondu le 11/08/2018 02:14 PM

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

BH
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Billy H.
Springboro, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
They appreciate
Friendly - Professionals
Recommandé
Douglas B. de Voss Hyundai a répondu le 11/08/2018 04:53 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Springboro, OH
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly service
Great and friendly service.
Recommandé
Douglas B. de Voss Hyundai a répondu le 11/05/2018 04:40 AM

Good Morning,

Thank you for your Great review . We appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

NG
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Nancy G.
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
The service department is very nice and accommodating. I feel they are very honest.
Recommandé
Douglas B. de Voss Hyundai a répondu le 11/05/2018 04:39 AM

Good Morning,

Thank you for your Great review . We appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Pleasant Experience
Always pleasant experience with service staff from the time I drop off my car to the time I pick it up. Accommodations while I wait are comfortable with a place to set my laptop and my favorite HGTV cable channel. I appreciate the comprehensive review of how my car is doing overall when I check out - tires, battery, etc so I know what may be next in terms of budgeting and future care needs.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/30/2018 12:50 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Centerville, OH
2017 Hyundai Ioniq Hybr
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/27/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fantastic service
From the technician to the shuttle driver to the cashier, all employees provided exceptional service. I will definitely return to Voss Hyundai for future service needs!
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/29/2018 06:04 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

KR
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Kathy R.
Mason, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Current service experience
Always pleasant and courteous.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/23/2018 01:23 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

LM
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Lori M.
Sugarcrk Township, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/23/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good communication on problem & how they fixed the problem
Problem resolved in a timely, effective way
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/23/2018 08:22 AM

Good Morning,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

JM
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Jeana M.
New Lebanon, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service once again.
Fast efficient appointment. Was able to drop off my car for service and recall work before shop opened and pick it up after work. Great work and great people!
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/23/2018 04:47 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Dayton, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/22/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good Experience
My car had about 7 different recalls on it and I was quoted by another dealership of having to keep the car for a minimum of 3 days. When asked if they gave loaner vehicles I was instructed they do not for recalls.

However when I got to Voss that was not that case. They indicated all the repairs and checks would be completed by the end of the day. We also asked if the car needed to be kept longer do they provide loaner cars. The service tech said when they keep a car overnight they provide a loaner car.

All in all the experience was very time effective and informative!
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/23/2018 04:50 AM

Good Morning,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

LR
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Linda R.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/20/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
We were taken early, done when promised, with a car wash!
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/22/2018 05:31 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
New Lebanon, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Good Service, Good timing. I got an appointment on the same day. Went in and out in good time.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/19/2018 09:57 AM

Good Afternoon,

     Thank you for your business and your great review of our service team. Please let us know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

DA
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David A.
Xenia, OH
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Scheduled service
They were very professional and the coffee was good too.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/19/2018 08:29 AM

Good Morning,

     Thank you for you continued business and for your great review of our team.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

RM
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Robert M.
Miamisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service managers
They can remember their clients.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/17/2018 04:49 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

JK
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Jan K.
Tipp City, OH
2014 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Service reminder was not reset as I keep getting text/email notifications that service is due. Since the service was done, the notifications are irritating.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/16/2018 01:06 PM

Good Afternoon,

     Thank you for your business and for your feedback about your service experience. If you are in the area please stop in and I will have your maintenance light reset, we apologize for the inconvenience. If you would like to call in I can have an advisor walk you through reseting it also.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Sugarcrk Township, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent service and technicians, friendly staff.
Front brakes done, and a recall update. Justin is always the best; conscientious and friendly. On top of all the details. Very good value for dealership service!
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/16/2018 08:26 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.