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SureCritic / Concessionnaire de voitures neuves / Vancouver Toyota / Matt Nash
MN

Matt Nash

Vancouver Toyota
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(21 reviews)
71

Critiques de Matt Nash

Client vérifié
Brush Prairie, WA
GMC Terrain
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/01/2021
client vérifiéVérifié Client
3
Long process. Then bad car.
I found a car I liked, the paperwork process was long and after bouncing back and forth from buildings it was done. Less than a week after my purchase I broke down on the side of the road. The roadside assistance was a nightmare. After giving them information for over a half hour they could not verify my coverage and asked for my card information. The dealership was on the other line trying to tell the agent what profile to put it under. Long story short, I was told to use the OnStar feature and use GMCs roadside assistance. I had to make 3 calls to OnStar, talked to 3 tow truck drivers and 2 911 dispatchers. The towing company couldn’t find my car. I sent them a pin, photo of the car and satellite photo of the parking lot in addition to the GPS coordinates from OnStar. They did find it.
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 12/01/2021 10:48 AM

I am very sorry that you experience went the way it did upon calling in. 
it was for sure a frustrating situation.
I have addressed your experience with my Management to make sure 
this doesnot happen to another one of our customers. We do appreciate
your feedback and this makes us able to provide the best customer service
in the future. I do get graded on my performance as well so if you could
take a moment to grade me I'd really appreciate it
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé
MN
Matt Nash
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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