MC

MASON CONNELLY

Assistant Service Manager
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(6 reviews)
62

HN
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Heather N.
Orem, UT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Time to register the car
Emissions, oil change, tire rotation, registration and a recall repair that I didn’t know was needed. All were done quicker than expected and Mason kept me informed the whole time. No surprises.
KARI M. de Murdock Hyundai Lindon a répondu le 02/01/2022 08:15 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé

BH
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Blaine H.
Lehi, UT
ReScore Avis™
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/26/2022
client vérifiéVérifié Client
0
Catégorie : Service
I give an honest score and am immediately asked by two people to change it.
I don’t understand why it is that I gave an honest review and all of a sudden I get two emails and an email asking me to up my score. How could the issues I had be resolved?
Employés avec lesquels vous avez travaillé

BH
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Blaine H.
Lehi, UT
ReScore Avis™
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/26/2022
client vérifiéVérifié Client
0
Catégorie : Service
I give an honest score and am immediately asked by two people to change it.
I don’t understand why it is that I gave an honest review and all of a sudden I get two emails and an email asking me to up my score. How could the issues I had be resolved?

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/26/2022
Type de service : Repair
3
Catégorie : Service
Awful experience
I had a super poor experience with my vehicle. Lack of follow up, unexpected additional problems and costs and additional poor follow up.
SHAWN M. de Murdock Hyundai Lindon a répondu le 01/26/2022 08:14 AM

We appreciate the feedback. We will reach out for further information.

Employés avec lesquels vous avez travaillé

Client vérifié
Provo, UT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Recalls on car
Mason was amazing and so quick and kind! He has a good personality to make people feel comfortable!
KAISHA R. de Murdock Hyundai Lindon a répondu le 12/21/2021 01:06 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Orem, UT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service and excellent people
Best service ever. Won't take my car anywhere else.
KAISHA R. de Murdock Hyundai Lindon a répondu le 11/16/2021 12:17 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé

MP
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Michael P.
Fillmore, UT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Awesome!!
You’re always treated like a VIP at Murdock Hyundai.
KARI M. de Murdock Hyundai Lindon a répondu le 11/05/2021 12:54 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé

NW
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Natalie W.
Fountain Green, UT
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
10/01/2021
Type de service : Maintenance
client vérifiéVérifié Client
1
Catégorie : Service
T
T
MASON C. de Murdock Hyundai Lindon a répondu le 10/05/2021 06:46 AM

Thank you for your feedback. Will follow up for rescore.

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.