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KEITH MONDELLO

Hyundai of St. Augustine
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(246 reviews)
60

Critiques de KEITH MONDELLO

Client vérifié
Palm Coast, FL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
Good service
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 07/26/2017 01:46 PM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
KM
KEITH MONDELLO
SM
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Susan M.
Ponte Vedra Beach, FL
2017 Hyundai Tucson
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
seems like the same probelm they had with the 2016 models
wrote it on prior page
Non recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 07/12/2017 12:20 PM

 Our apologies for the issues you are still having with your vehicle. Cheryl, your service consultant will be reaching out to you to assist you further. Thank you for your kind words and we appreciate your patience with this concern.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
KM
KEITH MONDELLO
LH
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Linda H.
Saint Augustine, FL
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai St. Augustine Service
Service was easy to schedule, prompt & thorough.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 07/07/2017 10:08 AM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
KM
KEITH MONDELLO
AZ
gravatar
Anne Z.
Palm Coast, FL
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/04/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai Service Department
Had a problem with my 2016 Sonata. I requested my favorite technician, Keith. Keith is extremely knowledgeable about all problems. He diagnosed the issue and gave me a detailed explanation of computer and radio malfunction. Keith is an asset to the Hyundai Family! Thank you Keith for your expertise. Annie Z.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 07/05/2017 05:47 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. Keith is technician that enjoys challenges and a wonderful asset to our service team.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
KM
KEITH MONDELLO
GB
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Gail B.
Ponte Vedra Beach, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Timeliness! Was done exactly in time that was projected
Certainly would!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 07/03/2017 05:54 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
KM
KEITH MONDELLO
DS
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Deborah S.
Saint Augustine, FL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/27/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service, friendly employees.
Always get great service, the employees are knowledgeable and friendly.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/28/2017 06:00 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
KM
KEITH MONDELLO
MD
gravatar
Michael D.
Saint Augustine, FL
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/22/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Always a great experience!!
Thank you guys for always providing great service and for always offering a friendly environment!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/22/2017 01:44 PM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JT
gravatar
Jennie T.
Saint Augustine, FL
2013 Hyundai Elantra Co
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/18/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service, pleasant waiting area & snacks of course.
Good
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/19/2017 06:02 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
KM
KEITH MONDELLO
RP
gravatar
Richard P.
Palm Coast, FL
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Giovanni was personally involved. Does a great job.
Great
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/14/2017 01:30 PM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
KM
KEITH MONDELLO
NP
gravatar
Nancy P.
Saint Augustine, FL
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service department!
Brought my Sonata in for oil change and blind spot detectors check up. Finished in less time than planned!!! Always courteous and pleasant to deal with.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/07/2017 02:24 PM


We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
KM
KEITH MONDELLO
FF
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Frank F.
Palatka, FL
2012 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/06/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very happy with the service dept.
Great place to have your car serviced
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/07/2017 06:59 AM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
KM
KEITH MONDELLO
BJ
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Barre J.
St. Augustine, FL
2016 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Always available
Yes
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/05/2017 06:07 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 It is always a pleasure to see you.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
KM
KEITH MONDELLO
Client vérifié
Saint Augustine, FL
2013 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The people.
The service advisors seem to be knowledgeable on all aspects. Cheryl is always the best.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/05/2017 06:05 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. We agree, Cheryl is a tremendous part of our Service Team.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!



Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
KM
KEITH MONDELLO
RP
gravatar
Rajeshkumar P.
St. Augustine, FL
2014 Hyundai Accent
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2017
client vérifiéVérifié Client
Catégorie : Service
Cabin air filter change/replacement
After replacing the above, the bad air smell is still coming out so seems like the tech did not change/replace the filter and as such I rated poor for the review. The service manager/tech has reached me and assured to correct the issue. So, once the the promised NO-Charge cabin ozone treatment service is completed, I will be more satisfied. Thanks
Recommandé
Employés avec lesquels vous avez travaillé
KM
KEITH MONDELLO
Client vérifié
Saint Johns, FL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
Awesome customer service all around and very fast. Took great care of me.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/30/2017 06:06 AM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
RP
gravatar
Rajeshkumar P.
St. Augustine, FL
2014 Hyundai Accent
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2017
client vérifiéVérifié Client
Catégorie : Service
Cabin air filter change/replacement
After replacing the above, the bad air smell is still coming out so seems like the tech did not change/replace the filter and as such I rated poor for the review. The service manager/tech has reached me and assured to correct the issue. So, once the the promised NO-Charge cabin ozone treatment service is completed, I will be more satisfied. Thanks
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/28/2017
Type de service : Maintenance
Catégorie : Service
Service manager & tech don't do their job
Poor
Non recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/30/2017 05:58 AM

Thank you for taking the time to speak with us today. Our apologies for your dissatisfaction. The engine air and a/c cabin filters will not remove odors from the inside of your vehicle. If we were asked to inspect for an odor we would have recommended an a/c refresh service and ozone treatment. We understand your frustration and stand behind our reputation and work performed 100%. We will be following up with you and offer a complimentary a/c refresh and ozone service to assure you that we are committed to providing our guests with a positive service experience. We appreciate your understanding and allowing us to service your vehicle.  Please feel free to contact me if I may ever be of assistance.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
KM
KEITH MONDELLO
DC
gravatar
Dennis C.
Palm Coast, FL
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast and Courteous
The service, including a recall, was completed faster than I expected and the service rep was knowledgeable and friendly.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/25/2017 12:00 PM

 
Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
KM
KEITH MONDELLO
BT
gravatar
Barbara T.
Ponte Vedra Beach, FL
2013 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
great people and great service
This is the best dealership I have ever dealt with. I am a permanent customer!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/23/2017 10:04 AM


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
KM
KEITH MONDELLO
PY
gravatar
Patricia Y.
St. Augustine, FL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/16/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service. Friendly , always helpful and explaining any problems .
Hyundai should fix acceleration problem on the Tuscon .
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/16/2017 01:58 PM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
KM
KEITH MONDELLO
LB
gravatar
Lylia B.
Saint Augustine, FL
2008 Hyundai Veracruz
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
car repair
basic repair, over night parts, great fix, all personel was tops,not just a number
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/12/2017 06:40 AM

 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 Thank you to all of your wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
KM
KEITH MONDELLO
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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