JS

JOSEPH SAMIMI

Customer Experience Manager

San Leandro Hyundai

"Sometimes things happen..."

I have learned that when an issue arises that may be out of your control, it is what you are willing to do to make it right.

Évaluation globale

4,8

(17 reviews)

63

Critiques de JOSEPH SAMIMI

SJ

STEVEN J.

Los Gatos, CA

2022 SANTA CRUZ

08/09/2022

Vérifié Client

10

Catégorie : Sales

Great dealership

My salesman was great. Very responsive to my concerns, especially in light of the chip shortage resulting in a vehicle shortage. Different from many dealerships they were not asking for added dealer markup. They sold the Santa Cruz for MSRP. And I did not have to suffer through hours of sitting at a desk while my salesman had to go speak to a manager. Most of the tedious paperwork was done online. Even the finance guy was really good. He listened to me, offered me various options but there was no painful hard sell. I would certainly buy another car from them in the future, maybe an electric Ioniq 6. Worth the 30 minute drive away from the various automobile rows in San Jose, Santa Clara and Fremont, all who wanted a $3,000 to $5,000 mark up.

Employés avec lesquels vous avez travaillé

Customer Experience Manager

CS

CARIDAD S.

San Francisco, CA

2022 SANTA CRUZ

07/26/2022

Vérifié Client

10

Catégorie : Sales

Smooth Transaction

This dealer is the best! Everyone especially MARK is very helpful, kind, easy to talk with, listens, and keeps his word.
Thanks to the entire staff for excellent service and listened to your customers.

Employés avec lesquels vous avez travaillé

Customer Experience Manager

Client vérifié

Daly City, CA

2022 KONA

07/21/2022

Vérifié Client

10

Catégorie : Sales

Great exprience!

Chen was very helpful and patient. He made sure we were comfortable with the decisions we made. He made the whole process easy for a first time buyer!

Employés avec lesquels vous avez travaillé

Customer Experience Manager

JA

Jason A.

Hayward, CA

2022 Hyundai Sonata

03/16/2022

Vérifié Client

10

Catégorie : Sales

Great all around experience

Alex and joe were great during the whole process. Went above and beyond all my needs.

NASSER M. de San Leandro Hyundai a répondu le 03/22/2022 04:39 PM

Good Day ,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employés avec lesquels vous avez travaillé

Customer Experience Manager

Client vérifié

San Francisco, CA

2022 Hyundai Ioniq 5

ReScore Avis™

03/07/2022

Vérifié Client

10

Catégorie : Sales

Great car, great service

I'm loving the Ioniq5. The dealership made the process smooth and easy. Thank you!

Employés avec lesquels vous avez travaillé

Customer Experience Manager

Client vérifié

San Francisco, CA

2022 Hyundai Ioniq 5

ReScore Avis™

03/07/2022

Vérifié Client

10

Catégorie : Sales

Great car, great service

I'm loving the Ioniq5. The dealership made the process smooth and easy. Thank you!

Avis original

03/07/2022

7

Catégorie : Sales

Overall good experience except for pricing

Overall the dealership experience was good. Main downside was having to pay 7k over msrp but I guess that’s the reality of the market these days.

JOSEPH S. de San Leandro Hyundai a répondu le 03/07/2022 05:56 PM

Thank you for the feedback.

Employés avec lesquels vous avez travaillé

Customer Experience Manager

Client vérifié

Alameda, CA

2022 Hyundai Ioniq Hev

ReScore Avis™

01/22/2022

Vérifié Client

8

Catégorie : Sales

Great experience

Alex was very good in explaining all the options we had with purchasing the car I wanted.

Employés avec lesquels vous avez travaillé

Customer Experience Manager

Client vérifié

Alameda, CA

2022 Hyundai Ioniq Hev

ReScore Avis™

01/22/2022

Vérifié Client

8

Catégorie : Sales

Great experience

Alex was very good in explaining all the options we had with purchasing the car I wanted.

Avis original

01/16/2022

6

Catégorie : Sales

Good experience

I knew the vehicle I wanted.
The limited financing options were disappointing.

JOSEPH S. de San Leandro Hyundai a répondu le 01/16/2022 03:03 PM

Hello Giorgia,

Thank you for your feedback. This is Joe the sales manager here at San Leandro Hyundai, that worked to make your deal happen and got you a really amazing rate based on your credit, and gave you time to transfer funds. Can we please set up a time to talk, we worked really hard for you so I want to know what we could have done better to improve our customer satisfaction. Will you please give me some of your time when possible? My email is jsamimi@carnamic.com

Employés avec lesquels vous avez travaillé

Customer Experience Manager

LP

Lou P.

Oakland, CA

2022 Hyundai Kona

10/25/2021

Vérifié Client

9

Catégorie : Sales

Easy purchase

No complaints except not enough inventory at current times

NASSER M. de San Leandro Hyundai a répondu le 11/02/2021 01:07 PM

Good Day ,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employés avec lesquels vous avez travaillé

Customer Experience Manager

LG

Luis G.

Daly City, CA

2021 Hyundai Santa Fe

09/24/2021

Vérifié Client

10

Catégorie : Sales

recommend san leandro hyundai

good service, good sales person, very professional, overall experience very good!

NASSER M. de San Leandro Hyundai a répondu le 09/30/2021 12:37 PM

Good Day ,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employés avec lesquels vous avez travaillé

Customer Experience Manager

Client vérifié

Sunnyvale, CA

2021 Hyundai Elantra

08/30/2021

Vérifié Client

7

Catégorie : Sales

Good overall experience

The dealer was nice and resourceful, but the dealership manager rushed the paperwork of the car and didn't make us feel very confident about the things we were signing. I also did not receive the second key of my car yet, and am awaiting that.

NASSER M. de San Leandro Hyundai a répondu le 09/08/2021 11:50 AM

Good Day ,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employés avec lesquels vous avez travaillé

Customer Experience Manager

CM

Christian M.

Oakland, CA

2021 Hyundai Kona

07/21/2021

Vérifié Client

Catégorie : Sales

By your care here, simple as that.

I have already written a review on Google. I was treated professionally, with kindness and respect. I felt that I was taken seriously and treated fairly. I am very happy with my new car, and almost sad now that my daily commute isn't longer.

Recommandé

NASSER M. de San Leandro Hyundai a répondu le 08/13/2021 12:25 PM

Good Day ,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employés avec lesquels vous avez travaillé

Customer Experience Manager

Client vérifié

San Mateo, CA

2021 Hyundai Ioniq Phev

06/18/2021

Vérifié Client

Catégorie : Sales

Helpful and Responsive Sales Personnel

Alex was a sales person that helped me. He was very easy to work with.

Recommandé

NASSER M. de San Leandro Hyundai a répondu le 07/06/2021 02:12 PM

Good Day ,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employés avec lesquels vous avez travaillé

Customer Experience Manager

KT

Kimberley T.

Hayward, CA

2021 Hyundai Tucson

06/08/2021

Vérifié Client

Catégorie : Sales

A satisfied customer

Max is the man!!! He was totally awesome and understanding. He made sure I got exactly what I wanted.

Recommandé

NASSER M. de San Leandro Hyundai a répondu le 06/11/2021 05:47 PM

Good Day ,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employés avec lesquels vous avez travaillé

Customer Experience Manager

JS

Jagpreet S.

Union City, CA

2021 Hyundai Palisade

ReScore Avis™

06/08/2021

Vérifié Client

Catégorie : Sales

Avis original

06/08/2021

Catégorie : Sales

Great experience !!

Had a great experience buying my New car from them. Great after Sales Service.will definitely recommend them.

Recommandé

JOSEPH S. de San Leandro Hyundai a répondu le 06/08/2021 05:35 PM

Thank you for spending the time with me on the phone to express your concerns, you are a part of our family now and I don't want any member of my family to think that we do not care. With love, respect, and gratitude for your business.

Best,
Joe Samimi

Employés avec lesquels vous avez travaillé

Customer Experience Manager

DL

Douglas L.

Alameda, CA

2021 Hyundai Kona Ev

ReScore Avis™

06/06/2021

Vérifié Client

Catégorie : Sales

I can't believe I'm saying this about buying a new car, but it was a pleasure doing business with SL Hyundai

I was not expecting great service or knowledge when shopping for an electric vehicle at a dealership. At least my past experience had suggested that. But when I bought my Kona EV from SL Hyundai, they were knowledgeable and very accommodating about getting me into an EV. The Kona is a great EV, excellent range and reasonably prices (with rebates). My salesperson was not pushy in the least, but helped keep me on track and endlessly patient with my questions and supplied good answers. This was probably the part that was the best part - it was a no pressure experience - even though it took me probably 3 weeks to make the decision. The only negative was the long wait to fill out the paperwork after he purchase decision was made.

Recommandé

Employés avec lesquels vous avez travaillé

Customer Experience Manager

DL

Douglas L.

Alameda, CA

2021 Hyundai Kona Ev

ReScore Avis™

06/06/2021

Vérifié Client

Catégorie : Sales

I can't believe I'm saying this about buying a new car, but it was a pleasure doing business with SL Hyundai

I was not expecting great service or knowledge when shopping for an electric vehicle at a dealership. At least my past experience had suggested that. But when I bought my Kona EV from SL Hyundai, they were knowledgeable and very accommodating about getting me into an EV. The Kona is a great EV, excellent range and reasonably prices (with rebates). My salesperson was not pushy in the least, but helped keep me on track and endlessly patient with my questions and supplied good answers. This was probably the part that was the best part - it was a no pressure experience - even though it took me probably 3 weeks to make the decision. The only negative was the long wait to fill out the paperwork after he purchase decision was made.

Recommandé

Avis original

05/29/2021

Catégorie : Sales

I can't believe I'm saying this about buying a new car, but it was a pleasure doing business with SL Hyundai

I was not expecting great service or knowledge when shopping for an electric vehicle at a dealership. At least my past experience had suggested that. But when I bought my Kona EV from SL Hyundai, they were knowledgeable and very accommodating about getting me into an EV. The Kona is a great EV, excellent range and reasonably prices (with rebates). My salesperson was not pushy in the least, but helped keep me on track and endlessly patient with my questions and supplied good answers. This was probably the part that was the best part - it was a no pressure experience - even though it took me probably 3 weeks to make the decision. The only negative was the long wait to fill out the paperwork after he purchase decision was made.

Recommandé

NASSER M. de San Leandro Hyundai a répondu le 06/01/2021 02:21 PM

Good Day ,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employés avec lesquels vous avez travaillé

Customer Experience Manager

DC

Denise C.

San Leandro, CA

2021 Hyundai Elantra

04/12/2021

Vérifié Client

Catégorie : Sales

“Amir Ebart” best car sales guy ever! Ask for him.

If your in need of a vehicle. San Leandro Hyundai is the best. You’ll receive the best service and the best warranty any dealership can offer. Can’t beat that!

Recommandé

NASSER M. de San Leandro Hyundai a répondu le 04/26/2021 01:09 PM

Good Day,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

Please call me at 510-347-3000 so we can assist you with getting your car looked at.

We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

Employés avec lesquels vous avez travaillé

Customer Experience Manager

ZM

Zachary M.

Daly City, CA

2021 Hyundai Sonata Hev

04/08/2021

Vérifié Client

Catégorie : Sales

Top Notch

I was promptly greeted and dealt with in a professional manner. I was nervous about this purchase as it’s my first car, but quickly felt reassured after speaking with my customer care rep -Alex- and just looking at the top-notch vehicle I now have. Great environment and even better people running the establishment.

Recommandé

KHALED A. de San Leandro Hyundai a répondu le 04/08/2021 09:18 PM

Good Evening,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

Please call me at 510-347-3000 so we can assist you with getting your car looked at.

We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Khaled Ali

Employés avec lesquels vous avez travaillé

Customer Experience Manager

MF

Michael F.

Oakley, CA

2021 Hyundai Kona Ev

03/22/2021

Vérifié Client

Catégorie : Sales

NASSER M. de San Leandro Hyundai a répondu le 03/26/2021 11:26 AM

Thank you for taking the time to review us. We take this feedback as an opportunity to learn and grow. I would appreciate the opportunity to go over your experience.

Please feel free to call me at 650-784-3937 or nasser@moussagroup.com

Thank you!
Nasser Massis

Employés avec lesquels vous avez travaillé

Customer Experience Manager

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