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SureCritic / Concessionnaire Hyundai / AutoNation Hyundai Mall of Georgia / JOHN B GOODE
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JOHN B GOODE

AutoNation Hyundai Mall of Georgia
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(13 reviews)
79

Critiques de JOHN B GOODE

JH
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Jason H.
Flowery Branch, GA
2010 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/20/2022
client vérifiéVérifié Client
10
Catégorie : Service
Never Fails to Provide Quality Service
I have relied upon official Hyundai service centers such as Autonation Hyundai Mall of Georgia exclusively since I bought my car new on a Hyundai lot.

The brand is superlative because it is well designed and reliable and because it’s backed up by experts who are trained in every aspect of Hyundai vehicles.

I trust them to know the most and do the best work, and that has been true of Autonation Hyundai ever since I moved to the area and transferred my business to them back in 2016.

Every single time I have needed repairs or maintenance, which is thankfully only a few because Hyundai vehicles are extremely reliable and easy to keep in good working order, Autonation Hyundai Mall of Georgia’s effective and friendly staff have fixed me up with skill and precision and in quick order, even going above and beyond with small details such as wiping down my dashboard, or warming up the interior during cold months.

I can tell they care about my vehicle and about me as a customer.
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JOHN B GOODE
JH
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Jason H.
Flowery Branch, GA
2010 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/20/2022
client vérifiéVérifié Client
10
Catégorie : Service
Never Fails to Provide Quality Service
I have relied upon official Hyundai service centers such as Autonation Hyundai Mall of Georgia exclusively since I bought my car new on a Hyundai lot.

The brand is superlative because it is well designed and reliable and because it’s backed up by experts who are trained in every aspect of Hyundai vehicles.

I trust them to know the most and do the best work, and that has been true of Autonation Hyundai ever since I moved to the area and transferred my business to them back in 2016.

Every single time I have needed repairs or maintenance, which is thankfully only a few because Hyundai vehicles are extremely reliable and easy to keep in good working order, Autonation Hyundai Mall of Georgia’s effective and friendly staff have fixed me up with skill and precision and in quick order, even going above and beyond with small details such as wiping down my dashboard, or warming up the interior during cold months.

I can tell they care about my vehicle and about me as a customer.
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/19/2022
Type de service : Maintenance
2
Catégorie : Service
Good Work. But Overpriced.
I have never had a problem with the quality of service at this location. But I do not appreciate being taken to the cleaners on price for parts and labor.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 03/19/2022 04:16 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you.

 

MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 03/19/2022 06:22 AM

Thank you for taking the time to speak with me, it was a pleasure 

Employés avec lesquels vous avez travaillé
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JOHN B GOODE
AT
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Albert T.
Hoschton, GA
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
The service was prompt and efficient.
I liked their prompt service. The waiting area was plain and small. I suggest they wash and vacuum the car before returning it.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 03/15/2022 12:07 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars.

 

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JOHN B GOODE
DI
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Dominic I.
Lawrenceville, GA
2019 Hyundai Santa Fe Xl
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/12/2022
Type de service : Repair
client vérifiéVérifié Client
6
Catégorie : Service
My last visit
Tune up quality was good. I was aware of construction work on premises and being a weekend, but reminding customers of approx. time needed to finish the job goes a long way for us.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 03/15/2022 09:05 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you. 

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JOHN B GOODE
Client vérifié
Duluth, GA
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
I had a hard time initially contacting but later on during the apt everything went smoothly
Only initially when I called I could not get hold of someone to schedule so apt . But once I got the apt everything went smoothly and promptly .
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 02/22/2022 05:01 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

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JOHN B GOODE
NG
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Nuwayne G.
Dacula, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2022
10
Catégorie : Service
Best service ever
This gentleman provided the best service I’ve had ever received at this location he has gone above and beyond my expectations. He was so professional and kind.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 02/09/2022 03:31 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

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JOHN B GOODE
NG
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Nuwayne G.
Dacula, GA
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Customer service
John walked up to me and asked if I needed help from the time he greeted me to the end he took great care of me I’ve had previously experience bad service there where some associates see me but never acknowledged me. John changed that for me he brought back what it to provide good customer service. The gentleman that drove the pink Santa Fe he gave us a ride to mall of Georgia he was also so kind and very respectful. My mother and I were impressed with the service we were provided.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 02/09/2022 03:31 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

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JOHN B GOODE
SS
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Sheeniqua S.
Gainesville, GA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Good experience
I seem to never have a problem when I go to Hyundai to have my car serviced. Maybe I am just that patient of a person I don’t seem to noticed if there is a problem. I feel like if I know I’m getting my car serviced I should know that I’ll have to wait I’ll rather for the mechanics to take their time then rush and forget something because I’m in a hurry. They are all great in my point of view!
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 01/26/2022 05:06 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

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JOHN B GOODE
Client vérifié
Hoschton, GA
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great visit with Mall of GA Hyundai
Great visit!
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 12/15/2021 05:05 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

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JOHN B GOODE
AO
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Ana O.
Oakwood, GA
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Great service. Fast and pleasant
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 12/14/2021 12:33 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

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JOHN B GOODE
GM
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Gordon M.
Sugar Hill, GA
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
6 month Genesis check
Prompt and courteous service. Identified a fixed a power window issue as well.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 12/10/2021 05:06 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

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JOHN B GOODE
JB
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Joseph B.
Sautee Nacoochee, GA
2019 Hyundai Veloster N
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Came in for simple... left with more
The title isnt derogatory. But, my car needed more than i realized and the service advisor was very accommodating to my requests. Times and costs were accurately explained as well
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 12/07/2021 12:25 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

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JOHN B GOODE
MC
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Morgan C.
Lawrenceville, GA
2021 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great personnel-addresses concerns well
John helped me out with my Sonata for a routine oil and rotation. I also mentioned a concern about my car’s stereo, which wasn’t on the dealership, but he explained to me how Hyundai is working to improve connectivity in the future, even though it wasn’t his or the dealership’s issue. He made my concerns validated and was not only helpful but very courteous. If you go to AutoNation Mall of Georgia, John will definitely treat you right.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 12/07/2021 12:25 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
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JOHN B GOODE
JB
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Jesse B.
Lawrenceville, GA
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2021
Type de service : Repair
client vérifiéVérifié Client
5
Catégorie : Service
Long wait
I brought my leased vehicle for a routine oil change and tire rotation. I was also having a issue with the battery so, they didn’t have one in stock so, I had to wait for them to go get one. They should have had the battery in stock since the 2020 model is new. I waited in the waiting room for 3 hours.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 12/07/2021 06:08 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
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JOHN B GOODE
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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