Solutions d'affaires
English French Canadian
SureCritic / Concessionnaire de voitures neuves / Vancouver Toyota / Jim Lane
JL

Jim Lane

Vancouver Toyota
Évaluation globale
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
4,0
(3 reviews)
33

Critiques de Jim Lane

NS
gravatar
NICHOLAS S.
Gresham, OR
Toyota BZ4X
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2024
client vérifiéVérifié Client
10
Pleasant experience
I was looking to lease a Toyota utilizing their current lease special. Jim and the finance gentleman offered me exactly what was being advertised with no other hard upsells, unlike two other local dealerships. I would reach out to them again for future auto sales needs.
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 06/26/2024 04:29 PM

Dear Nicholas, Thank you for choosing Vancouver Toyota for your leasing needs. We're glad to hear that Jim and our finance team provided you with a positive experience, delivering exactly what was advertised without any unnecessary upsells. We appreciate your feedback and look forward to assisting you with any future auto sales needs. Safe travels, and we hope to see you again soon! Best regards, Vancouver Toyota

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé
JL
Jim Lane
Client vérifié
Vancouver, WA
Toyota RAV4
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/25/2023
client vérifiéVérifié Client
2
Bad trade-in experience.
We had our name placed on the waiting list for a RAV4 Hybrid. The estimated wait time was quite long and we were surprised when Jim called and said a vehicle would be available in several weeks. He promptly answered questions and we are now the proud owners of a new car. The trade-in part of the transaction was not so satisfying. Trade-in was single owner car and low mileage for its age. Trade-in value was posed as "take-it or leave it". While we understand they want to make a profit , were very disappointed to see the trade-in listed for sale at nearly 3X the value they paid for. Cannot recommend this dealer if you have a trade-in as part of the transaction.
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 05/25/2023 09:57 AM

Thank you for your review and for your business. We regret to hear that you were not satisfied with the trade-in portion of your transaction, and understand your disappointment. We make every effort to fairly assess the value of a trade-in vehicle and to be transparent about our values. We invite you to reach out to us if you have any further questions or concerns. We will have our Customer Relations Manager for Sales reach out to you.

Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé
JL
Jim Lane
AW
gravatar
ANTHONY W.
Vancouver, WA
Toyota 4Runner
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/30/2022
client vérifiéVérifié Client
10
My
My experience at Vancouver Toyota was so great. With Jim (in sales) Mike (in finance) after purchasing my 4Runner, we came back later that evening with my son, and he bought a car there. Our experience that evening with Nick (in sales) and Nathan (in finance) was just as great. Thanks!
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 01/01/2023 04:38 PM

Hi Anthony,
Thank you for your review of Jim & Mike in our Sales Department. We appreciate our customers here at McCord's Vancouver Toyota. Hope you and your son are enjoying your new rides!!!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé
JL
Jim Lane
MH
Mike Hoff
NG
Nathan Grant
NA
Nick Audrey
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.