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JACOB W FRANCIS

Assistant Service Manager
Murdock Hyundai Lindon
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(8 reviews)
32

Critiques de JACOB W FRANCIS

DW
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Derek W.
Pleasant Grove, UT
2021 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
client vérifiéVérifié Client
7
Catégorie : Service
Jacob did put in effort to fix the issue.
After seeing my review the service assistant manager Jacob did contact me to try and set things right. While the finance dept. was limited in their assistance he personally made up the difference, so he deserves credit for going the extra mile to satisfy a customer.
Employés avec lesquels vous avez travaillé
JF
JACOB W FRANCIS
Assistant Service Manager
DW
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Derek W.
Pleasant Grove, UT
2021 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
client vérifiéVérifié Client
7
Catégorie : Service
Jacob did put in effort to fix the issue.
After seeing my review the service assistant manager Jacob did contact me to try and set things right. While the finance dept. was limited in their assistance he personally made up the difference, so he deserves credit for going the extra mile to satisfy a customer.
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/29/2022
Type de service : Maintenance
0
Catégorie : Service
First Hyundai blew up engine, second one sabotaged by loose oil plug.
Hyundai is terrible at service and terrible at building cars. I bought a new Kona last year for my little sisters 16th birthday. The engine exploded due to manufacturing defects at 7k miles while she was driving it late at night. She had PTSD from the event and would not drive it. I gave them a second chance and got her an Elantra, despite the fact they didn’t give me any deal or benefit from the factor their car failed at 7k miles and inconvenienced me for days. Guess what happened next? On the second oil change they didn’t tighten the oil plug and it drained out staining my driveway and the road in front of my house. It did the same thing to my sister as she was leaving school and had to be towed back to the dealer, embarrassing her. Now they tell me it’s just fine despite being driven with no oil due to their negligence. What good is a 100k mile warranty if you have to spend several days without a car every 6 months? What kind of car company and dealer does this and doesn’t compensate paying customers for their wasted time, money, and ruined property. Hyundai and Murdock Hyundai, that’s what kind. Most disappointing car experience ever.
JACOB W F., ASSISTANT SERVICE MANAGER de Murdock Hyundai Lindon a répondu le 03/31/2022 07:19 AM

We are very sorry to hear about this experience, a member of our team will be in touch shortly. 

Employés avec lesquels vous avez travaillé
JF
JACOB W FRANCIS
Assistant Service Manager
SG
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Stanley G.
Mapleton, UT
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
The best care
My experience every time I come to have my car serviced or to talk about buying a new car I am treated with the greatest respect they spend time to explain every aspect of my car care I always come away knowing long before what will be done how much it will cost I am so pleased with his care
KAISHA R. de Murdock Hyundai Lindon a répondu le 03/23/2022 09:13 AM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
JF
JACOB W FRANCIS
Assistant Service Manager
SF
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Sarah F.
Eagle Mountain, UT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
10
Catégorie : Service
Oil Change Service
My oil change service was excellent, I was in and out in a timely manner. The service department was great to work with!
KAISHA R. de Murdock Hyundai Lindon a répondu le 03/21/2022 12:35 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
JF
JACOB W FRANCIS
Assistant Service Manager
AC
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Alex C.
Orem, UT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
10
Catégorie : Service
Quality Service
We have had both our Hyundai to both Salt Lake stores and a visit to the St. George store during a trip, and we have been most impressed with the service we received from the team at Murdock Hyundai in Lindon. Jacob was very helpful in getting our vehicle serviced.
KAISHA R. de Murdock Hyundai Lindon a répondu le 03/21/2022 12:33 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
JF
JACOB W FRANCIS
Assistant Service Manager
CM
gravatar
Candice M.
Provo, UT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
10
Catégorie : Service
Best Hyundai dealer !
Best service and sales team, we have loved all of our experiences with Murdock. Jacob was great on our last service !
KAISHA R. de Murdock Hyundai Lindon a répondu le 03/21/2022 12:32 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
JF
JACOB W FRANCIS
Assistant Service Manager
Client vérifié
Orem, UT
2017 Hyundai Sonata
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/04/2022
Type de service : Repair
client vérifiéVérifié Client
2
Catégorie : Service
Sloppy Work
Didn't like picking my car up with greasy dirty boot marks all over the plastic on my door jam. I asked for a piece of plastic to be put down so this wouldn't happen, I was told no problem and then it didn't happen. Sloppy attention to detail.
TYLER B C., Service Advisor de Murdock Hyundai Lindon a répondu le 03/04/2022 04:47 PM

Thank you for your review. We will reach out for further information.

Employés avec lesquels vous avez travaillé
JF
JACOB W FRANCIS
Assistant Service Manager
Client vérifié
Orem, UT
2009 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2022
client vérifiéVérifié Client
6
Catégorie : Service
Jacob took care of me.
Jacob was fantastic going above and beyond to fix the issues.
Employés avec lesquels vous avez travaillé
JF
JACOB W FRANCIS
Assistant Service Manager
Client vérifié
Orem, UT
2009 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2022
client vérifiéVérifié Client
6
Catégorie : Service
Jacob took care of me.
Jacob was fantastic going above and beyond to fix the issues.
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/15/2022
Type de service : Repair
0
Catégorie : Service
Incompetent
Took vehicle in for repair and got it back with additional things wrong caused by service staff
JACOB W F., ASSISTANT SERVICE MANAGER de Murdock Hyundai Lindon a répondu le 02/17/2022 07:20 AM

Thank you for your feedback, we will be in touch 

Employés avec lesquels vous avez travaillé
JF
JACOB W FRANCIS
Assistant Service Manager
BT
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Britney T.
American Fork, UT
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent car service!
I took my car in to get a new battery and they surprised me with a new battery that was covered under warranty! They saved me $300!! I was so excited!
KARI M. de Murdock Hyundai Lindon a répondu le 01/26/2022 06:51 AM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
JF
JACOB W FRANCIS
Assistant Service Manager
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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