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GEORGE SECOFF

Puente Hills Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(39 reviews)
77

Critiques de GEORGE SECOFF

SM
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Scott M.
La Habra, CA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/17/2022
0
Catégorie : Service
Horrendous Service - total nightmare!
Due to George’s total lack of professionalism, a complaint was submitted to Service Manager Sean; who insisted he “knows what goes on out there” in the service dept. Sean offered to oversee the remainder of our service as the stand in advisor but unfortunately George continue to manage our case. Each interaction with George especially following the complaint was demeaning and hostile. Really wish this could’ve been handled better as my engine seized due to a recall, was completely unexpected / and incredibly inconvenient to be without a car for a month. The lack of support and communication on behalf of Puente Hills Hyundai made a bad situation worse!

Should’ve contacted the general manager.
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
DT
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Diane T.
San Gabriel, CA
2016 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service still excellent despite major remodel
Was forced to sit in the service reception area due to their major remodel. It was rainy outside and packed inside and that was fine - there were enough chairs - but, got to see how awesome the service personnel are here. There were a few REALLY questionable customers and the service personnel were so professional and *kind* with these people. Wow. VERY impressive - all of them!
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
SC
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Shijing C.
Chino, CA
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
good
They are professional
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
JP
JOEY PEARRING
AR
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Alberto R.
El Monte, CA
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Engine replacement
All handled well the service was excellent
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
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ROBERT BINKLEY
DS
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Daniel S.
La Puente, CA
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
The Best
Puente Hilka Hyundai Service Department is my go to place to maintain my car. Nobody else touches it. They respect your time for returning the vehicle. The work is explained, amount charges as agreed. Next recommendations are listed and mentioned.
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
SY
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Sonny Y.
Walnut, CA
2015 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Good
No need to put lot of word. Just good work.?
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
NC
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Ney C.
San Dimas, CA
2014 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Satisfied.
From the person that wrote in to the service desk,the time it took to fix the car and delivery of car I was completely satisfied.
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
Client vérifié
La Habra, CA
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Everything went well
From the minute I got there I was taken care of. Staff was polite and friendly. Customer service was great.
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
CP
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Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/23/2022
client vérifiéVérifié Client
10
Catégorie : Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
JP
JOEY PEARRING
GV
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George V.
Diamond Bar, CA
2017 Hyundai Ioniq Electric
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Helpful
Helpful and friendly workers
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
JP
JOEY PEARRING
CP
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Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/23/2022
client vérifiéVérifié Client
10
Catégorie : Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/15/2022
Type de service : Repair
0
Catégorie : Service
Poor service
The advisor I was given, George Secoff, made assumptions as to what I qualified for. First, without looking at intake info( mileage,etc). Secondly, he didn’t even bother looking up my vehicle info regarding my warranty coverage. Returned car incomplete. Basic service of topping fluids, even after I specified I needed windshield fluids topped. I had to go in the next day to get finalized.
SEAN K., Service Director de Puente Hills Hyundai a répondu le 02/15/2022 02:51 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up. Thank you again for taking your own time to fill out the survey

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
JP
JOEY PEARRING
AM
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Alfonso M.
Pomona, CA
2019 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2022
client vérifiéVérifié Client
10
Catégorie : Service
General service
George is more than accommodating and shows real care in providing the best service he can. I appreciate his effort and making sure my car is well kept and i am happy with my service.
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
AM
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Alfonso M.
Pomona, CA
2019 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2022
client vérifiéVérifié Client
10
Catégorie : Service
General service
George is more than accommodating and shows real care in providing the best service he can. I appreciate his effort and making sure my car is well kept and i am happy with my service.
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/15/2022
Type de service : Repair
8
Catégorie : Service
A wire or cover seems to always be left without being put back
The last 3 visits, a wire or cover has been left without being put back in a place where i would have no idea where to put. This last visit i believe a cover was missing all together. Having to drive back is t a problem but it’s an inconvenience. The service other than that isnt bad. Just pay attention to what could be missing in regards to the car part that was used.
SEAN K., Service Director de Puente Hills Hyundai a répondu le 02/15/2022 12:25 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up.  Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
AC
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Angel C.
Chino, CA
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
As usual everything Fine.
Schedule and service very good keep up the good work.
SEAN K., Service Director de Puente Hills Hyundai a répondu le 02/04/2022 10:47 AM

Dear customer,
  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
DM
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Denice M.
Los Angeles, CA
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
In and out, and I’m not talking about the burger place!
Quality car serviced by a quality team! I was in and out without the added stress of wondering about the integrity of the mechanics working on my car. 10/10
SEAN K., Service Director de Puente Hills Hyundai a répondu le 02/04/2022 10:49 AM

Dear customer, 
  We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
TY
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Tony Y.
Walnut, CA
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Very Satisfied
My technical advisor George Secoff called me when my part came in and we schedule appointment to get the car fix. Great job and service was fast.
SEAN K., Service Director de Puente Hills Hyundai a répondu le 02/04/2022 10:50 AM

Dear customer, 
  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
Client vérifié
La Habra, CA
2020 Hyundai Elantra Gt
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/31/2021
client vérifiéVérifié Client
9
Catégorie : Service
Oil change
Have had pretty good experience with P P Hyundai service techs do excellent work and free car wash when done
Dealership is under construction so thing are a little hectic
Under normal conditions I would rate 5 stars
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
MC
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Manuel C.
La Habra, CA
2021 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/29/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service
This place took very good care of me. They even updated my car computer without me asking. Great service
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
Client vérifié
La Habra, CA
2020 Hyundai Elantra Gt
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/31/2021
client vérifiéVérifié Client
9
Catégorie : Service
Oil change
Have had pretty good experience with P P Hyundai service techs do excellent work and free car wash when done
Dealership is under construction so thing are a little hectic
Under normal conditions I would rate 5 stars
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/24/2021
Type de service : Repair
5
Catégorie : Service
Simple oil change
Appointment time was overbooked to long of a wait
SEAN K., Service Director de Puente Hills Hyundai a répondu le 12/27/2021 09:37 AM

Dear customer,
  I am sorry that our service did not meet your expectation.  Sometimes we have a lot of walk in oil changes causing the waiting time gets extended.  But after the construction is over, we should be able to serve our customers more comfortably,,,,,  Thank you for taking your own time to fill out the survey. We will do better next time so we can earn 5 stars from you. 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
JD
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John D.
Whittier, CA
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
Good timely service. Very happy with the service.
Employés avec lesquels vous avez travaillé
GS
GEORGE SECOFF
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