avatar

FABIAN PONCE

Hyundai Sales & Leasing Professional
"Hyundai Sales & Leasing Professional"
I have been with Hyundai for 10+ years all at this store. I love the brand. I speak Spanish fluently as well as English. I always want to make sure that our customers are taken care of in the best ways.
Évaluation globale
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(33 reviews)
96

Client vérifié
Kenmore, WA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/05/2024
client vérifiéVérifié Client
9
Catégorie : Sales
Dealership great, vehicle not so much!
I purchased a vehicle over $50k but there were several scratches in the paint and inside door panel had a flaw! The dealership was great in addressing these issues but I would think when your purchasing a new vehicle over $50k that you would not need to a door and hood repainted along with the door panel replaced!
RANDY J., General Manager de Lee Johnson Hyundai of Everett a répondu le 07/05/2024 12:47 PM

We appreciate you choosing us for your vehicle purchase and we're glad to hear that our team was able to address the paint and door panel issues to your satisfaction. We understand that purchasing a vehicle of this caliber should come with a flawless exterior and interior, so we apologize for any inconvenience this may have caused. Your feedback is valuable to us as we continuously strive to improve our processes and ensure the highest standards for all our vehicles. Thank you for bringing this to our attention.


CH
gravatar
CHARLES H.
Everett, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2024
client vérifiéVérifié Client
10
Catégorie : Sales
I’ve never been happy buying a new car, until now
Fabian was awesome from the beginning. Understanding of what we were looking for and was able to very quickly compensate when the car we wanted to look at sold before we got there.
He got us an equivalent vehicle to test drive, and located the exact one we wanted before we got back from the drive. It was on the lot the next day.
Trade in was fair. I traded a very low mileage car that wasn’t worth quite as much as I’d hoped. After the deal was finished, I checked several other dealers for vehicles comparable to my trade. They offered trade value was spot on and I couldn’t have asked for a better deal!

Even the finance guy was likable. He reminded me of an actor that I cannot place. Explained everything well and was very efficient.

By the time I took delivery of my last new Chevrolet, my wife was crying and I was screaming at the sales manager. Hyundai has a customer for life!
RANDY J., General Manager de Lee Johnson Hyundai of Everett a répondu le 04/02/2024 11:26 AM

Dear Charles,Thank you for your fantastic feedback! We're thrilled to hear that Fabian went above and beyond to ensure you found the perfect vehicle, and that the trade-in process was fair and hassle-free. We're glad to hear that our finance team provided a great experience as well. It's wonderful to know that you and your wife had such a positive experience with us. We truly appreciate your support and look forward to seeing you again in the future!Best regards,The Lee Johnson Hyundai Team

Employés avec lesquels vous avez travaillé

BC
gravatar
BRUCE C.
Blaine, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2023
client vérifiéVérifié Client
10
Catégorie : Sales
Awesome dealership and employees
They made buying a new car. Extremely easy and were great to deal with. I would highly recommend this team.
RANDY J., General Manager de Lee Johnson Hyundai of Everett a répondu le 12/06/2023 02:43 PM

Hi Bruce, thank you for the 5 star review and kind words!  We hope you enjoy your new Elantra Hybrid!!


MS
gravatar
MANDEEP S.
Custer, WA
2023 SONATA HEV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2023
client vérifiéVérifié Client
10
Catégorie : Sales
great sales experience
Had great staff member experience, especially Fabian the sales guy was super friendly and knowledgeable.

ME
gravatar
MOHAMED E.
Mukilteo, WA
2023 KONA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2023
client vérifiéVérifié Client
10
Catégorie : Sales
Fabian Was AWESOME!!!!!
I wanted to get a Kona and after getting my Elantra from Fabian, I knew just who to go to. Fabian as always was warm and gentle to me and my family.
He made sure that we got the Kona model we needed and in the right color as well in a timely manner.
Employés avec lesquels vous avez travaillé

JM
gravatar
JOSEPH M.
Tulalip Bay, WA
2023 VENUE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2023
client vérifiéVérifié Client
10
Catégorie : Sales
Buying a good car from a good person made it simple.
Just purchased a Hyundai Venue Limited Denim Edition and couldn't be happier. Fabian was my salesperson and was terrific throughout the entire process. Professional, personable, and knowledgeable. All qualities appreciated during the experience. Would recommend not only the vehicle but to contact Fabian when you're ready to look.
Employés avec lesquels vous avez travaillé

SS
gravatar
SUSAN S.
Edmonds, WA
2023 ELANTRA HEV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/30/2022
client vérifiéVérifié Client
10
Catégorie : Sales
New cara
We both a new car there, and despite the time it took, we were very happy.
Employés avec lesquels vous avez travaillé

PH
gravatar
PATRICIA H.
Clinton, WA
2023 ELANTRA HEV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Great purchasing experience!
Great experience purchasing a new 2023 Hyundai Elantra Hybrid Limited. Salesman Fabian was a delight to work with again (previously purchased a used car from him).

RR
gravatar
RIGESH R.
Bothell, WA
2023 PALISADE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Very pleasant experience throughout
Mr.Fabian, the person whom I worked with was very straightforward and open, and made me feel very comfortable. His honesty and openness impressed me and raised my confidence on Hyundai.

MT
gravatar
MATTHEW T.
Lake Stevens, WA
2022 ELANTRA HEV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Had no real issues working with this dealer.
Over the years not much has changed other than the cars are getting better. There were quite good when
i got my first many a year ago. Had looked over the last several years to upgrade. Finally, it was time. Had to wait for delivery but that is typical this year. Didn't get quite the trade-in value I wanted but it was fair and glad to have upgraded.

MV
gravatar
Matthew V.
Everett, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Great!
The whole time I felt everything was fair and did a real good job making me feel comfortable with this sale, explained everything well to me and made it easy for me to buy.
BRANDON D. de Lee Johnson Hyundai of Everett a répondu le 02/11/2022 11:29 AM

Thank you again for allowing us to work with you and earn your business. Please know that we are here for you and want to make sure that your experience with us is fantastic going forward. Please let us know how we can help going forward. 


IB
gravatar
Ivan B.
Everett, WA
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Best, stress less service
Fabian Ponce the best sales rep.
Employés avec lesquels vous avez travaillé

IB
gravatar
Ivan B.
Everett, WA
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Best, stress less service
Fabian Ponce the best sales rep.

Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/03/2022
8
Catégorie : Sales
All good
Fabian Ponce the best sales rep.
BRANDON D. de Lee Johnson Hyundai of Everett a répondu le 02/04/2022 08:26 AM

Thank you again for your business. Please know that we are all here for you going forward. We want to ensure your continued happiness. 

Employés avec lesquels vous avez travaillé

Client vérifié
Lynnwood, WA
2022 Hyundai Ioniq Hev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/27/2021
client vérifiéVérifié Client
9
Catégorie : Sales
?
?
ERIN L. de Lee Johnson Hyundai of Everett a répondu le 12/28/2021 11:54 AM

Thank you for the opportunity to earn your business! We know waiting for it to come in is hard - so thank you for bearing with us during this crazy time.  If you need anything at all - please feel free to reach out!


JT
gravatar
Joseph T.
Seattle, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/27/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Great Service
Excellent service and attention to detail be all staff involved.
BRANDON D. de Lee Johnson Hyundai of Everett a répondu le 12/03/2021 10:39 AM

Thank you again for your business! Please know that we value your ownership experience more than just the purchase. Please reach out to any of us with any questions going forward. We are all here for you. 


Client vérifié
Marysville, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/14/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Hyundai takes care of their customers
Happy with Hyundai service
BRANDON D. de Lee Johnson Hyundai of Everett a répondu le 09/16/2021 01:06 PM

Thank you again for your business! Please know that we are always here for you going forward, please reach out with any questions. 


JM
gravatar
Joselin M.
Port Orchard, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/10/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Great service
Great service from Fabian, always!
BRANDON D. de Lee Johnson Hyundai of Everett a répondu le 08/10/2021 04:07 PM

Thank you again for your business! We are very happy to have had the opportunity to work with you. Please do not hesitate to reach out to us with any questions going forward, we are all here for you. 


Client vérifié
Lynnwood, WA
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2021
client vérifiéVérifié Client
Catégorie : Sales
Awesome experience
It was truly an amazing experience with them.
Recommandé

Client vérifié
Lynnwood, WA
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2021
client vérifiéVérifié Client
Catégorie : Sales
Awesome experience
It was truly an amazing experience with them.
Recommandé

Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/13/2021
Catégorie : Sales
Great experience
It was truly great experience I had when I bought my Palisade, the sale person was amazing and knew what he is talking. Overall it took less than 30 mins to close the deal. Thanks you
Recommandé
BRANDON D. de Lee Johnson Hyundai of Everett a répondu le 07/13/2021 07:50 AM

Thank you again for your business! We look forward to assisting you going forward, and we will be in touch shortly to ask how we can get better. 


JM
gravatar
Joselin M.
Port Orchard, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/22/2021
client vérifiéVérifié Client
Catégorie : Sales
Great service!
We had a great experience. Fabian was quick, thorough and friendly! Joe was also very helpful and explained all the details of our agreement so well! The location is pretty far from where we live, but we are glad we drove out to Everett for this.
Recommandé
BRANDON D. de Lee Johnson Hyundai of Everett a répondu le 06/23/2021 04:21 PM

Thank you again for your business! We appreciate you allowing us to assist you. Please let us know any questions that you have going forward. We are all here for you!

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.