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SureCritic / Concessionnaire Hyundai / Puente Hills Hyundai / DONNIE VO
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DONNIE VO

Puente Hills Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(438 reviews)
76

Critiques de DONNIE VO

Client vérifié
La Habra, CA
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Problem solved
I had a problem with service one day, but the service manager and Jay took care of it right away. They were very professional and did their best to make me happy with the outcome.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/09/2018 03:15 PM

Hi,
Thank you for 5 star survey with nice comment about our service department.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
AG
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April G.
La Habra, CA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service Techs
Updates on when my car would be ready were appreciated
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/09/2018 08:04 AM

Hi April,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
RP
gravatar
Robert P.
Chino Hills, CA
2016 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Maintenance Visit
This dealership was efficient and effective throughout the whole process. My return to this location was based on their services and professionalism that is vastly greater than Ontario Hyundai by leaps and bounds.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/09/2018 08:03 AM

Hi Robert,
Thank you for 5 star survey with kind words to us.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
JV
gravatar
Jamie V.
Rosemead, CA
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Oil change
Great service
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/09/2018 08:03 AM

Hi Jamie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
SK
gravatar
Stanley K.
Rowland Heights, CA
2016 Hyundai Genesis
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/08/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Stan kan
Treat your Genesis customer better and update your mechanics skill
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/08/2018 07:45 AM

Hi Stanley,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that yoI will  contact you directly.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
Client vérifié
Walnut, CA
2013 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Longest oil change ever
Even with an appointment - I had to wait to be checked in - I had to inquire about my car almost 1 1/2 hours later - then find the service advisor and then wait for a cashier to take my money -On top of that I felt I was given erroneous information regarding the cabin filer.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/06/2018 03:11 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
GM
gravatar
Guxia M.
Hacienda Heights, CA
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
nice environment ，friendly service representatives
manager take care my needs！ very helpful！ that you very much！
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/06/2018 08:16 AM

Hi Guxia,
Thank you for 5 star survey.
We are happy to hear that you received friendly service from us.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
JV
gravatar
Jessica V.
Burbank, CA
2016 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Sean Kim always makes my vists at the Hyundai dealer super smooth, I will come back to this dealer just because of him! Thank you..

- Jessica Valdes
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/06/2018 08:18 AM

Hi Jessica,
Thank you for 5 star survey.
We are happy to hear that you received exellent service from Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
JC
gravatar
Juliette C.
Hacienda Heights, CA
2016 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/05/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Prompt service
This was my first service visit to this dealership as I had purchased my Santa Fe at another dealership for the past 2 years. I was taking it there even though it was much further from home than the few miles to this one Even though I hadn't made an appointment they attended to me promptly, went over what needed to be done. They completed the work and had me out quickly.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/06/2018 08:17 AM

Hi Juliette,
Thank you for 5 star survey with being loyal customer.
We are happy to hear that you received prompt service from us.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DV
DONNIE VO
Client vérifié
Los Angeles, CA
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The hot dogs are great and staff are friendly
Awesome
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/06/2018 08:19 AM

Hi,
Thank you for 5 star survey.
We are happy to hear that you received awesome service from us.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
FC
gravatar
Frances C.
Hacienda Heights, CA
2016 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Almost 3 years - service is still on-point
Not sure what else I can say short of copying and pasting my reviews from before. Still love my car, love my dealership and the folks who work there. Sometimes you have to wait a little but then again I never make appointments so I always go prepared with a book or some work to do. High five, PH Hyundai!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/06/2018 08:08 AM

Hi Frances,
Thank you for 5 star survey and being loyal customer with Puente Hills Hyundai.
We are happy to hear that you received Hi five service from us.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DV
DONNIE VO
Client vérifié
Diamond Bar, CA
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
family oriented
Polite, approachable,diligent and professional all the way.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/06/2018 08:06 AM

Hi,
Thank you for 5 star survey.
We are happy to hear that you received exellent service from us.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DV
DONNIE VO
MD
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Marianne D.
Chino Hills, CA
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Love this place again and again
Back for service always friendly and courteous.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/03/2018 08:00 AM

Hi Marianne,
Thank you for 5 star survey with being loyal customer with us.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
Client vérifié
West Covina, CA
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer service
Went in for an oil change and a safety recall. Sean Kim was very helpful and courteous, even though he was very busy he still took the time to make sure I was taken care of.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/01/2018 01:19 PM

Hi,
Thank you for 5 star rating with nice comment about Sean.
We are looking forward to seeing you again .

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
MR
gravatar
Matthew R.
La Puente, CA
2012 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Grate job
Got everything i need to get done to my car with the payment plan..everything work out for me
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/01/2018 01:12 PM

Hi Matthew,
Thank you for 5 star survey.
We are happy to hear that you received great service.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
Client vérifié
Rowland Heights, CA
2010 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
No pressure
Didnt feel pressured to have to purchase services that were not immediately necessary.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/01/2018 01:14 PM

Hi,
Thank you for 5 star survey with kind words to us.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
Client vérifié
Rowland Heights, CA
2017 Hyundai Ioniq Hybr
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Review
EVERYTHING WAS AWESOME
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 02/27/2018 08:18 AM

Hi,
Thank you for 5 star survey.
We are happy to hear that you received awesome service from us.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
GC
gravatar
Griselda C.
La Puente, CA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Great customer service very polite everything was explain to me with the cost
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 02/23/2018 05:24 PM

Hi Griselda,
Thank you for 5 star survey.
We are happy to hear that you received exellent service from us.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
RH
gravatar
Renate H.
West Covina, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and good service!
Very satisfied!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 02/21/2018 11:16 AM

Hi Renate,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received good service at Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
PT
gravatar
Paula T.
Chino, CA
2012 Hyundai Veracruz
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
Javer Esquivel always goes above and beyond when assisting us in keeping our Hyundai Vera Cruz in shape. He has tremendous knowledge of the products he sells and the types of service that our vehicles need at the time we see him. He communicates with us very well and explains clearly our options.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 02/21/2018 11:18 AM

Hi Paula,
Thank you for taking the time to complete our survey.
We are happy to hear that you received exellent service from Javer, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DV
DONNIE VO
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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