CT

CHRISTINE TONELLI

Évaluation globale
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(579 reviews)
40

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/27/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The best
Always professional but the younger crew can learn from the older CSR’s. They are quick to transfer you.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/28/2017 07:51 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/25/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
poor service/timing
first time of poor service
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/26/2017 11:01 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/24/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai Service/Auto
Excellent service. Honest and trustworthy. Head and shoulders above the other Hyundai service/dealerships in the area!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/26/2017 11:05 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

DI
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Debra I.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/24/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast and efficient and friendly
Apparently my appointment was not registered, but they took me in anyway. Service was excellent !! as always.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/26/2017 11:06 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

MG
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Marjorie G.
Oak Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent, courteous service.
Quick, responsive, pleasant and the car is clean when returned.
Better yet, my radio is not reset to some awful station.
Pleasant service crew.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/20/2017 12:48 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/19/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall on engine
2012 Hyundai Sonata recall. Transportion sucked they didn't even care how you get home or how you get there
Non recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/19/2017 01:36 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

ES
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Esmeralda S.
Chicago, IL
2014 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very friendly
Happy
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/18/2017 02:30 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
The service people and what they do.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/18/2017 08:45 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Carol Stream, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/16/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
The service here is good. They do everything above expectations and at a good price.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/18/2017 08:42 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

MB
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Michael B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Going the extra mile
The team always goes the extra mile to meet your needs and do what they can to take care of the customer.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/18/2017 08:44 AM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great job
The whole experience was good
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/15/2017 01:59 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

JM
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Jeremy M.
Chicago, IL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2017
client vérifiéVérifié Client
Catégorie : Service
People are nice.
McGrath cares about their customers. They reached out to me to make sure my car was running smoothly. Great customer service goes a long way with me. Keep a smile on your customers.
Recommandé
Employés avec lesquels vous avez travaillé

HT
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Herberto T.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Christine Rocks
Awesome employee and always helpful
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/14/2017 07:39 AM

Hello Mr. Toro,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

DC
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Dennis C.
River Grove, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Perfect
Cant ask for better service!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/13/2017 08:31 AM

Hello Dennis, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

DM
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Diane M.
Maywood, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hospitality was excellent
Everything was great
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/13/2017 08:30 AM

Hello Diane, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

WS
gravatar
William S.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
All service done as explained and in a timely manner
I always seem to get in and out of this dealership without incident.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/13/2017 08:29 AM

Hello William, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

MG
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Munah G.
Forest Park, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I like that it's closer to me, and the staff is very friendly.
Overall, I prefer taking my car to the dealer but it is becoming crazy expensive to get a simple task done.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/11/2017 09:33 AM

Hello Munah,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/08/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Nothing done about grinding noise in tire
Still hear grinding noise in right passanger tire
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/11/2017 09:34 AM

Hello ,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

BQ
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Bonnie Q.
Forest Park, IL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Outstanding
The personal touch from the staff who remember me
Quality service for my car

I need to point out one issue which there is way to many phone calls and e-mail mails.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/05/2017 02:42 PM

Thank you for the feedback Bonnie!!!

Employés avec lesquels vous avez travaillé

JM
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Jeremy M.
Chicago, IL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2017
client vérifiéVérifié Client
Catégorie : Service
People are nice.
McGrath cares about their customers. They reached out to me to make sure my car was running smoothly. Great customer service goes a long way with me. Keep a smile on your customers.
Recommandé

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/04/2017
Type de service : Maintenance
Catégorie : Service
People are nice.
Service n people are very nice n helpful
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 12/04/2017 09:03 AM

Hello Jeremy,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.