CA

Cheyanna Angevine

Service Advisor

Ken Garff Hyundai Surprise

Évaluation globale

4,9

(600 reviews)

78

Critiques de Cheyanna Angevine

LJ

Larry J.

Buckeye, AZ

2017 Hyundai Tucson

04/13/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Superior service and friendliness.

The check out lady took the time to answer all of my questions, even prepared me for my next visit.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/14/2021 08:20 AM

Hi Larry
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

Client vérifié

Surprise, AZ

2017 Hyundai Ioniq Hybrid

ReScore Avis™

04/23/2021

Vérifié Client

Catégorie : Service

Updated Review -ReScore

Kristina got in touch with me after the incident and she was able to resolve the issue that i had.
She really wants for the customers to have a good experience with all the services that they provide.
She went above and beyond to make sure i am happy with the results.
Thank you Kristina.

Recommandé

Avis original

04/08/2021

Type de service : Maintenance

Catégorie : Service

Service advisor

FIRST:So I’m servicing my cars here for the past 4 years and i really like the atmosphere and the people but today was something else when this service advisor with the name of Cheyanna ruin it.
Before she asked me anything she assumes I’m a new customer
SECOND:when the guy was looking to test the battery...he opens the hood and then because he didn’t see it he opens my trunk...at that point i said the battery is not there and then Cheyanna says “Sir that’s wrong your battery is there” and again i said NO IS NOT and she said “Then where is the battery if you know”....i didn’t answer.She’s looking at the car and she’s telling the other guy “He’s right this is an IONIQ the battery is not in the trunk”.This is disrespectful and this proofs she needs to study more about cars or maybe this position is not the right one for her.
THIRD:When i’m almost ready to pay for the service(Syntetic oil change 0W20)i see the price is alot more than last time i did this service....and i asked did you guys raised the prices because this is not what i payed last time?She reply by saying NO we didn’t this is the price that we always had.I said OK and i paid the bill.
I got home and i pulled the invoice from 4 monts ago and the difference in the price between the recent invoice and that one was $20 more.This is ridiculous.
Again she doesn’t have the knowledge required for this job.
She had an attitude with me since the beginning ... NOT pleasant at all.
I definitely don’t recommend her as your service advisor.

Non recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/09/2021 08:10 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales

Business Development Coordinator

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

JR

James R.

Surprise, AZ

2021 Hyundai Palisade

04/08/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Service

Pleasant and efficient.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/08/2021 08:30 AM

Hi James
Thank you so much for competing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service. I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

JH

John H.

Litchfield Park, AZ

2017 Hyundai Elantra

04/05/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Go to Rodeo Hyundai for all of your car needs!

I have been taking my Veloster and Elantra there since 2017, my son has taken his Elantra, Sonata and Santa Fe, and we both have always had amazing service. I call Cheyanna for all of my service needs, and Victor always has a great team to work with. I highly recommend this dealership, they really do go above expectations every time. Thank you!

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/06/2021 08:47 AM

Hi John
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

CR

Carl R.

Sun City West, AZ

2020 Hyundai Santa Fe

04/02/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendly people

Great service

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/05/2021 08:35 AM

Hi Carl
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you agian and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

BB

Bruce B.

Peoria, AZ

2018 Hyundai Sonata

04/02/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service!

We had a great service experience at Earnhardt Hyundai. The car was done when promised and washed washed upon completion of the scheduled work.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/05/2021 08:38 AM

Hi Bruce
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to endsure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

Client vérifié

Surprise, AZ

2017 Hyundai Tucson

04/02/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellence in service

Customer satisfaction is their priority!!!

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/05/2021 08:42 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

VK

Victoria K.

Surprise, AZ

2018 Hyundai Tucson

04/02/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendly and great service

Overall great customer service

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/05/2021 08:49 AM

Hi Victoria
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

DG

Dennis G.

Congress, AZ

2017 Hyundai Sonata Hybrid

03/31/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Very friendly

When I go here I am made to feel like a friend! I am not talked down to, and to me that is great!!!

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/01/2021 09:55 AM

Hi Dennis
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

RR

Rick R.

Peoria, AZ

2016 Hyundai Tucson

03/23/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendly, professional personnel

We had a question not pertinent to our service which our rep couldn't answer, but another rep kindly stepped in to answer.
Our car was serviced and returned to us in the agreed upon timeframe and clean.
Cheyanna took time and care in letting us know the cost of our service - which was turned out to be an accurate total.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/24/2021 09:02 AM

Hi Rick
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

CP

Chlorisa P.

Phoenix, AZ

2015 Hyundai Santa Fe Sport

03/23/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Best Customer Service

Cheyanna always keeps me informed about the progress of my car when being serviced. During my last visit I needed an additional service to be completed. She made it possible for it to be done with this service visit so I didn’t have to go back another time. Thank you also to Arvin (service tech) for completing the extra service.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/24/2021 08:57 AM

Hi Chlorisa
Thank you so much for completing this survey. We appreciate you shareing your experience with Cheyanna and our team. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

JV

Joseph V.

Surprise, AZ

2019 Hyundai Santa Fe

03/22/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Appreciate the service dept.

I have continued to have my 2019 Hyundai Santa Fe serviced at Rodeo Hyundai and had a great experience working with Cheyanna Angevine over the last few years. She has been a positive and professional leader in the service dept. Her courtesy and prompt responses during the service calls will keep me coming back to have our vehicle serviced.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/22/2021 10:11 AM

Hi Joseph
Thank you so much for completing this survey. We appreciate you taking the time to share the excperience you had with Cheyanna and our team. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

Client vérifié

Sun City West, AZ

2018 Hyundai Sonata

03/20/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

honest

friendly and knowledgable

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/22/2021 08:55 AM

Thank you for choosing to service your vehicle here at Rodeo Hyundai. We value your loyalty and patronage. We certainly hope we exceeded your expectations.

Hyundai may be selecting you to participate in their customer satisfaction process to verify that you were completely Satisfied If you receive a survey, please take a few moments to fill it out as it helps us be better at serving our client’s needs. If for any reason you are UNABLE to rate us a 5 in all areas, please give me the opportunity to correct that for you.

We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Alice Gonzales

BDC, Rodeo Hyundai

623-214-4154

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

AB

Anthony B.

Surprise, AZ

2015 Hyundai Sonata

03/19/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

x

x

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/22/2021 08:46 AM

Hi Anthony
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

GM

George M.

Peoria, AZ

2015 Hyundai Santa Fe

03/19/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Vehicle Maintenance

Easy to work with the Service Advisor. She took the time to ask about the vehicle history and made recommendations for future maintenance work

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/19/2021 01:13 PM

Hi George
Thank you so much for completintg this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that refledted on your last visit. We value your feedback as well as your business. We look forward to seeing you agian and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

CF

Caresia F.

El Mirage, AZ

2013 Hyundai Elantra

03/18/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

They tell you whats going on with your car. They dont up the price.love the servive dept honest people

Great service.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/19/2021 08:55 AM

Hi Caresia
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

AF

Abraham F.

Surprise, AZ

2018 Hyundai Elantra Gt

03/18/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

VIP treatment

The service is always on point and never been told no we cannot do this or we have a full schedule. The dealership usually does not have parts and the wait is longer or have to reschedule.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/19/2021 08:39 AM

Hi Abraham
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

PG

Patricia G.

Surprise, AZ

2020 Hyundai Santa Fe

03/18/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Professional and pleasant

Everyone was very professional.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/18/2021 02:10 PM

Hi Patricia
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

RS

Ray S.

Hastings, MN

2015 Hyundai Santa Fe Sport

03/13/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Exceptional service in every way!

I recently went to RODEO HYUNDAI for a scheduled maintenance, Cheyanna was the service writer.
I was concerned about a rattle, (vibration) from the muffler/tailpipe area. Cheyanna and the mechanic determined it was the muffler.

Long story short, muffler was under warranty, being the original owner. Muffler was ordered, installed a few days later and RODEO provided a “loaner” car until I could pick up our car.

Now THAT IS SERVICE!!!! THANK YOU RODEO HYUNDAI !

Ray & Joanne S.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/15/2021 09:28 AM

Hi Ray
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

RH

Richard H.

Surprise, AZ

2020 Hyundai Tucson

03/12/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Service as Always

Always Dependable!

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/15/2021 09:40 AM

Hi Richard
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the oipportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

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