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SureCritic / Concessionnaire Hyundai / Ken Garff Hyundai Surprise / Cheyanna Angevine
CA

Cheyanna Angevine

Service Advisor
Ken Garff Hyundai Surprise
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(600 reviews)
78

Critiques de Cheyanna Angevine

KT
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Kelly T.
Surprise, AZ
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
I’ve purchased several autos and always take my cars for service here.
Recommandé
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Cheyanna Angevine
Service Advisor
DP
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David P.
Avondale, AZ
2009 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Victor at Rodeo Hyundai A++++
Victor is the best service employee I’ve ever dealt with! He’s the one I trust most!
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Cheyanna Angevine
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SE
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Staci E.
Antioch, IL
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Shanna was super helpful and very kind
Shanna was super helpful and very kind. She made sure that I fully understood everything that was happening. She not only explained everything to me, but she ended up having to re-explain everything again to my husband. She never once made me feel like I was annoying for asking her what I would say were stupid questions. I am not a car person at all, but I never felt like I was taking up to much of her time. She made sure that I was happy with everything that was taking place.
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Cheyanna Angevine
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RR
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Roxanne R.
Surprise, AZ
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
service
I had great service and did in a timely manner.
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Cheyanna Angevine
Service Advisor
Client vérifié
Surprise, AZ
2013 Hyundai Azera
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2020
client vérifiéVérifié Client
Catégorie : Service
See below
My service rep, Cheyenna, was wonderful. I gave her all 5 stars in my previous review. I have no idea how it turned into a 2 star. I gave the service a 4 star because the window the glass company put in had a slight dent in the chrome trim. This had nothing to do with the service rep. The chrome was covered with tape until I took it off the following day and noticed the dent. She could not have possibly seen it. So Cheyenna gets a full five star rating! When Cheyenna learned of the small dent, she immediately took action to order a new part. Very good customer service!
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Cheyanna Angevine
Service Advisor
Client vérifié
Surprise, AZ
2013 Hyundai Azera
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2020
client vérifiéVérifié Client
Catégorie : Service
See below
My service rep, Cheyenna, was wonderful. I gave her all 5 stars in my previous review. I have no idea how it turned into a 2 star. I gave the service a 4 star because the window the glass company put in had a slight dent in the chrome trim. This had nothing to do with the service rep. The chrome was covered with tape until I took it off the following day and noticed the dent. She could not have possibly seen it. So Cheyenna gets a full five star rating! When Cheyenna learned of the small dent, she immediately took action to order a new part. Very good customer service!
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Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/14/2020
Type de service : Maintenance
Catégorie : Service
Same as below
The staff is friendly and efficient. I will return in the future.
Recommandé
Cheyanna A., Business Development Coordinator de Ken Garff Hyundai Surprise a répondu le 05/15/2020 07:34 AM

Thank you for filling out this survey  and sharing with us your experience you had with Antonio and our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. Feel free to contact me at 623-214-4121 I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs. 




 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121 

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Cheyanna Angevine
Service Advisor
LH
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Lonnie H.
Prescott, AZ
2009 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
service
good drive
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JP
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Jeshua P.
El Mirage, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The workers are amazing
Everyone who works with rodeo hyundai are always going above and beyond for their customers.
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Cheyanna Angevine
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VF
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Vicky F.
Surprise, AZ
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/12/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Best Service Dept
I have used the Surprise Rodeo Hyundai Service Department for several years and have NEVER been disappointed with them. They are always professional and courteous. They are quick to answer questions and if they don’t have the answer, they will find it. They are so helpful and while waiting for service, they keep you updated with what is going on. I highly recommend them for all your service needs.
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BC
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Brian C.
Surprise, AZ
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and Helpful
I was having some problems with my vehicle and the team was super nice and helpful and was able to fix all the problem I had with great service. They even went the extra mile to go and wash my car for me:)
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BP
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Bradley P.
Buckeye, AZ
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
service
your service rep was awesome, she gave ten star treatment and delivered our car when promised.
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Client vérifié
Buckeye, AZ
2016 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly Staff
Very professional and never dissapoints
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RE
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Ruth E.
Avondale, AZ
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/08/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Team
With everything going on I appreciate getting in & out quickly.
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Cheyanna Angevine
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Client vérifié
Buckeye, AZ
2016 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service department
It'd would be great to see more services discounts especially when you have multiple services
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Cheyanna Angevine
Service Advisor
Client vérifié
Surprise, AZ
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always Satisfied
It's wonderful to have such a great local dealership right here in Surprise. I love my Elantra and am always satisfied with the service i receive.

Thank you.
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Chlorisa P.
Phoenix, AZ
2015 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
This was my first time visiting Rodeo Hyundai for a service appointment. My advisor was Cheyanna and she provided excellent customer service. She listened to my frustrations and concerns from a previous dealership. She made sure that I was treated with respect and kept me informed of the progress on my vehicle. Since it was my first visit to the service department she made sure to show me where the waiting area, bathrooms, coffee, and refreshments were located. The waiting area was a comfortable and clean environment. I will come back to Rodeo Hyundai for future service appointments because of Cheyanna's excellent customer service.
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Cheyanna Angevine
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SN
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Shenikwa N.
Buckeye, AZ
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best service for our vehicles EVER!!!
Ever since we moved to Arizona two years ago, we have had our maintenance done at Rodeo. Even though we live in Buckeye, we still drive there because every single person cares about our budgets and our vehicles. We enjoy the customer service and will continue to bring our vehicles in. When it’s time to replace one or more, it will be at Rodeo!!
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Cheyanna Angevine
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DC
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Diana C.
Buckeye, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great
The people are more friendly and relaxing. I enjoy going there and don’t mind waiting. Thank you
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Cheyanna Angevine
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SS
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Steven S.
Avondale, AZ
2019 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
very nice
great customer service.
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Cheyanna Angevine
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YO
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Ying O.
Surprise, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
We always bring out Hyundai here.
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Cheyanna Angevine
Service Advisor
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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