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SureCritic / Concessionnaire Hyundai / Fontana Hyundai / ANTHONY DIAZ
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ANTHONY DIAZ

Service Advisor
Fontana Hyundai
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(19 reviews)
96

Critiques de ANTHONY DIAZ

TR
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Tina R.
Rialto, CA
2021 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Awesome
Was very happy with the service and will definitely return
LORRAINE M. de Fontana Hyundai a répondu le 04/12/2022 08:16 AM

Good Morning Tina thank you for taking the time to fill out our survey, We appreciate your feedback . If you have any questions or concerns we are here to help you .

Thank You 
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
EW
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Essence W.
Rialto, CA
2012 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Very Helpful Worker
The Guy Anthony qas very nice helpful with my car. Glad they were able to fix my engine
LORRAINE M. de Fontana Hyundai a répondu le 04/05/2022 03:56 PM

Good Afternoon Essence thank you for the 5 stars , We understand you time is valuable. We appreciate your feedback . If you have any questions or concerns we are here to help you.

Thank You
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
DD
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Danny D.
San Bernardino, CA
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Anthony in service
Anthony was very helpful and had me in and out in no time at all.
LORRAINE M. de Fontana Hyundai a répondu le 04/05/2022 09:03 AM

Good Morning Danny thank you for the 5 stars , We appreciate your positive feedback . If you have any questions or concerns we are here to help you .

Thank You 
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
AR
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Arun R.
Fontana, CA
2022 Hyundai Santa Fe Phev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service was good
Took my car for a recall and it was done in timely manner
LORRAINE M. de Fontana Hyundai a répondu le 04/04/2022 10:19 AM

Thank you Arun for your positive feedback. We appreciate your time. If you have any further questions or concerns please don't hesitate to reach out to us. 

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
DH
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Destiney H.
Fontana, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Anthony was really great
I just really appreciated the generosity and kindness extended throughout the whole process of taking my lack of car knowledge and diving into details to assist in me correcting an issue and getting quotes for me without pressure of needing to do things now.
LORRAINE M. de Fontana Hyundai a répondu le 04/01/2022 11:21 AM

Good Morning Destiney thank you for the 5 stars , We appreciate your positive feedback. If you ever have any questions or concerns we are here to help you. 

Thank You 
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
JC
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Jesus C.
San Bernardino, CA
2012 Hyundai Veloster
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great help
Service rep Anthony D. Took care of me, real helpful guy! Definitely will be going back because of him.
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ANTHONY DIAZ
Service Advisor
ER
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Estebano R.
Fontana, CA
2022 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service !!
Took vehicle for service, great JOB!
LORRAINE M. de Fontana Hyundai a répondu le 04/01/2022 11:07 AM

Good Morning Estebano thank you for the 5 stars , Treating our customers to excellent service is always our priority. If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
MG
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Mariana G.
Victorville, CA
2022 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Exceptional customer service
My service advisor, Anthony, was very helpful and informative in regards to my vehicle service maintenance. I would definitely ask for him for my next vehicle service.
LORRAINE M. de Fontana Hyundai a répondu le 04/01/2022 11:03 AM

Good Morning Mariana thank you for the 5 stars , We always happy to hear that our customers leave here happy . If you have any questions or concerns we are here to help you.

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
Client vérifié
Rancho Cucamonga, CA
2014 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service was Great
The service provided by the Service Department personnel was great.
LORRAINE M. de Fontana Hyundai a répondu le 04/01/2022 10:28 AM

Good Morning thank you for the 5 stars , We appreciate you coming to our dealership . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
Client vérifié
Lake Arrowhead, CA
2020 Hyundai Veloster N
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Veloster N
very responsive and helpful.
LORRAINE M. de Fontana Hyundai a répondu le 04/01/2022 10:33 AM

Good Morning thank you for your 5 stars , We appreciate your feedback. If you have any questions or concern we are here to help you.

Thank You

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
Client vérifié
Rancho Cucamonga, CA
2017 Hyundai Ioniq Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Unprofessional attire by your female employees.
This is my only question since I had to wait for my car which was anticipated WHY do the ladies who work in the office wear club attire? But yet the men all wear business attire?? Im in management at a huge banking corporation and i must say i was surprised to see the unprofessionalism attire for the females I witnessed. The black dresses were way too short plus the tattoos were visible but yet the men all had long sleeve shirt w ties!
Than too yell at one another instead of TALK about work related things out on the floor instead of behind closed doors was also unprofessional. And YES i am a hispanic woman and I was disappointed with the representation of other women in a corporation setting that deals with the public.
CHRISTINA K A. de Fontana Hyundai a répondu le 03/29/2022 04:54 PM

Thank you for taking the time to share your experience. I appreciate the feedback and I have addressed the concerns you expressed in this survey with each persons supervisor. I have reached out to the phone number we have on file as well just to get further information on your visit.  I am happy to read that Anthony was able to earn a 5 star rating on his customer service. We appreciate and respect all feedback and look forward to improving your visit each time. Thank you for choosing Fontana Hyundai and I hope you will find the time to return my call so we can speak further.

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ANTHONY DIAZ
Service Advisor
JA
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Jose A.
San Bernardino, CA
2022 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Costume
This is a great place to go and have service done. There extremely great people and the snack area is excellent!
LORRAINE M. de Fontana Hyundai a répondu le 03/29/2022 08:53 AM

Good Morning Jose thank you for the 5 stars . Thank you for taking the time to fill out our survey. If you have any questions or concerns we are here to help you .

Thank You 

 Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850 

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
MF
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Mariana F.
San Bernardino, CA
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Good service
Easy to schedule
Obtained my car back time promised
LORRAINE M. de Fontana Hyundai a répondu le 03/25/2022 01:51 PM

Good Afternoon thank you for your 5 stars ,We appreciate your feedback and your visit here at our dealership. If you have any questions or concerns we are here to help you.

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
RD
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Richard D.
San Bernardino, CA
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great Customer Service and Comfortable Waiting Area
Service Reps were friendly and helpful. The waiting area with coffee etc. was exceptional.
LORRAINE M. de Fontana Hyundai a répondu le 03/24/2022 03:17 PM

Good Afternoon Richard thank you for the 5 stars thank you for choiring our dealership . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
RV
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Rosie V.
Fontana, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
I like the fact that I can take my kids and they’re welcome there
.
LORRAINE M. de Fontana Hyundai a répondu le 03/24/2022 03:13 PM

Good Morning Rosie thank you for taking the time to fill out our survey . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
VB
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Vladamir B.
San Bernardino, CA
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/20/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great customer service
I'm new to town and I have chosen to make this car dealership to be my Hyundai location to go. Thank you Anthony you are great.
LORRAINE M. de Fontana Hyundai a répondu le 03/21/2022 09:24 AM

Good Morning Vladamir thank you for the 5 stars ,We appreciate your feedback . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
RM
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Rebecca M.
Fontana, CA
2021 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service experience!
Cesar helped me check in my car and even walked me to my car and opened my door for me when I picked it up! Everyone was nice and I will be bringing my car back for future services.
LORRAINE M. de Fontana Hyundai a répondu le 03/21/2022 09:26 AM

Good Morning Rebecca thank you for the 5 stars , We appreciated you coming to our dealership. If you have any questions or concerns we are here to help you.

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
JC
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Jesus C.
San Bernardino, CA
2012 Hyundai Veloster
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great help
Service rep Anthony D. Took care of me, real helpful guy! Definitely will be going back because of him.
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/18/2022
Type de service : Repair
8
Catégorie : Service
Great
The service rep I spoke with really took care of me, even though I wasn’t able to fix my actual problem due to financial reasons, Anthony the rep really handled everything professionally and kept me up to date the whole way
LORRAINE M. de Fontana Hyundai a répondu le 03/18/2022 03:02 PM

Thank you Jesus for your positive feedback. Please don't ever hesitate to reach out to us. We are more then glad to assist you. 

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
LB
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Louisa B.
San Bernardino, CA
2021 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Anthony was great. He answered all my questions and concerns. After dealing with several local dealership's service departments, this one gets the gold star from me.
BIANCA S. de Fontana Hyundai a répondu le 03/14/2022 09:54 AM

Good Morning Louisa thank you for the 5 stars thank you for taking the time to fill out our survey . If you ever have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850 

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
Client vérifié
Rialto, CA
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Efficient and excellent service.
I took my Hyundai Sonata Sport for service to the new Hyundai dealership at Sierra and the I-210 fwy. Their service department is excellent with efficient and effective service. The lobby (waiting area) has comfortable seating and a wide choice of drinks and snacks! I’d have my car serviced here again!
BIANCA S. de Fontana Hyundai a répondu le 03/11/2022 04:32 PM

Good Afternoon thank you for your time on filling out our survey . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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ANTHONY DIAZ
Service Advisor
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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