I got into an accident today, and AAA told me it would take around 50 minutes. Mark called me up bef
ore I could put my phone away and told me he would be there in 15. It took 10.
He was so incredibly kind and willing to help.
I really do recommend them not only for their services, but their humanity.
...more
22001 Pacific Highway South, Suite 101
Des Moines, WA 98198
4,9
(740 Avis)
EA
absolutely under promised and over delivered!!
Dynamite work, great communication, fun people and a real pleasure to work with. They made the whole
experience stressless. The best I've ever experienced.
Above and beyond quality work and customer service! This was the best service in all aspects that I
have ever experienced. They cared enough to help make my insurance situation successful, they arranged for my rental car pick up, they went above and beyond what was needed to make sure the repainting of my car looked great, resurfaced a headlight to make it looked new to match new one, drove my car to tire speciality shop to have suspension checked for safety and most jaw dropping customer service was when they called me to say my car was ready for pickup. They noticed that my driver side wiper spray wasn't working and said they hoped it was okay that they fixed it, at no charge. I had been driving my car for 6 yrs and tried many times to get some place to fix it and always being told too expensive and very difficult to take apart to fix. Make no mistake, these guys are over the top for everything. Workmanship, friendly, caring and efficient service. I took them cookies and muffins as a thank you for taking such good care of my car and me.
...more
Universal Auto does
thorough and great repair
service on cars.
I needed to have a steering
wheel
hose replacement
and coolant flush on my
2010 vehicle. Steering
fluid leaking badly. Because of where the hose
was situated , a diagnostic
test was performed and
the owner tackled the
job. Now the car steers
Great and no leaking.
This car is 14 years old
and Universal Auto has
done all repair work on
my jeep and it runs great
for it's age. I highly
recommend Universal
Auto for car repair.
The prices are always
reasonable and the work
is done right the first time.
It is a BBB accredited
Shop as well as State
certified.
...more
Great team to work with. Damaged my Tacoma right before my vacation and they went out of their way t
o work within my timing. Actually completed a day before their estimate. (In spite of my insurance company wanting to hold out for a cheaper part)
Work was perfect. People were a pleasure to work with and made the process painless.
...more
This is my third experience with this collision repair center. I am very impressed with the service I
received. The staff is knowledgeable and friendly
...more
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