5/5 Stars – Exceptional Service! Do Yourself a Favor and Ask for Victor!
After discovering a large g
ash on my car from a parking lot while attending a graduation, I initially went to a shop recommended by my insurance company. That first place completely messed up my appointment and was entirely disorganized. Frustrated, I checked the insurance network again, found Paul’s Auto collision , and I am so glad I did! From start to finish, the experience was absolutely seamless.
When I called, I was thrilled to speak to a real, live professional instead of the usual automated app bots. Victor answered the phone, and he was incredibly professional, personable, and took the time to clearly explain the entire repair process. Because I didn’t have rental car coverage on my insurance, Victor went above and beyond to make sure my car was fixed and returned to me ASAP. Every time I followed up, he was pleasant, attentive, and completely on top of everything.
Here is what really stood out about Paul's Auto Body:
Rare Customer Service: Victor’s stellar, personalized care is the exact reason I chose to give them my business. He is incredibly easy to work with!
Spotless Facility: I was highly impressed by how remarkably clean and organized the shop is.
Real-Time Updates: They provide actual real-time feedback on the status of your repair, so you are never left guessing.
True customer service like this is incredibly rare these days. I cannot recommend Paul’s Auto Body enough—definitely ask for Victor!
Bjorn is also great and personable and professional. Very impressed with the service and got my car back as promised!
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Recently my new Telluride was hit in the right front by a car being driven on the shoulder to pass st
opped traffic. That evening when I reported it to my insurance company they tried to send me to a national body shop chain known for working cheap but doing work that is poor and sometimes dangerous. Some years ago I had work done by AutoTech Collision on Delsea Drive and they did an excellent job so I insisted on taking my Telluride there.
Dean Sr. and his sons not only did a great job on my car, they helped me understand how insurance companies work today. Trust me, if your car has been damaged, that is critical to know. AutoTech either handled all that stuff or coached me so I made no mistakes.
I got my car back last week and it looks and drives just like it was before the accident. Actually, maybe a little better because I think AutoTech detailed the whole car, not just the RF. The steering wheel is straight, the car tracks properly, it looks new and, most importantly in today’s world, all the complex electronics work. I highly recommend Autotech Collision.
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Serving the community to improve humanity value in customer service
Serving the community with a Christ light service that reassure the best customer service. that take
pride in their automotive safety service. clean in efficient, business practice, very knowledgeable and friendly respectable customer service.
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1st time Customer Review.
Chris and crew were wonderful! They went over my vehicle and emailed an IT
EMIZED quote for the A/C & steering linkage repairs as well as the other maintenance items that were identified upon their review of my 2011 Escape. I appreciate knowing what items to watch, etc. Chris was happy to explain the reasons for the recommendations on what they found and that allowed us to decide what to fix now and what's coming up. We now know what other maintenance repairs should be added to our budget. Thank you, Chris!
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Jason replaced my air intake manifold. He showed me the problem with my vehicle. His work and communi
cation were excellent. Rates were very fair! I highly recommend this place. I will go back if I have any issues in the future.
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