I went to Burt’s to fix some computer connection issues with my car that was preventing me from passi
ng a smog check. The staff was fantastic - very knowledgeable, communicative, helpful, and kind. Chris helped me out and gave me frequent updates on how the repair was going. He gave me an estimate and told me he’d try to make it cost as low as possible. The total ended up being less than the estimate, which solidified my impression that this is a trustworthy shop with genuine people. They demonstrated why they deserved my business and made a loyal customer out of me. If you’re having car issues, try them and you’ll see exactly what I mean!
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Positive: Professionalism, Punctuality, Quality, Value
I've know about Vinnie's Collision center for
many years. I've never has to use the service until my car was backed into on Christmas day. Car door dented in window shattered out and the inside caved in. The insurance company wanted me to drive it 20 minutes from my house. It was about 20 degrees and snowing outside. Way to cold to be driving it 20 minutes away. I cancelled that Appointment and called Vinnie's Collision center and spoke with Vince himself. Vince said he was coming to flat bed my car ( that there was no reason I should have to take it to them in weather like that) to his shop. Told me not to worry about anything and he would handle it all right down to the insurance. And he did. Through out the process he kept me updated. Very prompt on EVERYTHING.Very professional through out the entire process.I picked up my car and the paint matches to a tee. They cleaned all the glass out of my car. . But the entire process was seamless from start to finish. I highly recommend this establishment. They do really good work. The owner and staff are awesome...They go above and beyond for their customers...
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They always treat you excellently and professionally. I have been going to them for several years and
never had a problem or complaint. I had a problem that reoccured after the service and they took the vehicle back in and corrected the problem without any additional charge. I tell many people. I feel they are the best around
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Was recommended North Pointe auto group and was not disappointed. Customer service was exceptional an
d personable. Going to recommended to anyone looking for car services from now on. Ma and pa style shop!
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