business image

Old Dominion Collision Repair Center

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(74 Avis)
95
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
95
Score NPS ®

Détails de l'entreprise

À propos

In 1973, Old Dominion was founded on the promise of offering the highest quality auto body repairs and committed to setting a very high standard for excellent client service. Throughout the years, we’ve stayed committed to these founding principles. Today, we’re proud that our collision repair and auto paint shop continue to serve the In 1973, Old Dominion was founded on the promise of offering the highest quality auto body repairs and committed to setting a very high standard for excellent client service. Throughout the years, we’ve stayed committed to these founding principles. Today, we’re proud that our collision repair and auto paint shop continue to serve the wonderful folks of the Willamette Valley. ...more

Catégories
Carrosserie, Réparation de collision, Atelier de carrosserie
Contact
(541) 485-3368

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
1060 W 1st Ave Eugene, OR 97402

Affiliations

AAA
ASE Certified
Old Dominion Collision Repair Center's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(74 Avis)

BG
gravatar
Bryan G.
Cottage Grove, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/08/2025
client vérifiéVérifié Client
10
Very professional and good commicators
Our car was repaired in a timely manner and they did a great job. They sent updates twice a week. If we ever need collision repair again we will head to Old Dominion

CG
gravatar
Christopher G.
Springfield, OR
2012 Dodge 1500 Express Quad Cab 140.5" WB 4WD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2025
client vérifiéVérifié Client
10
Quality service and great communication
Old Dominion surpassed expectations by maintaining open lines of communication and regular updates on the repair process of my truck. They even went above and beyond when I mentioned to Mikah that I was planning to propose on a trip while my truck was in the shop, and when the truck was done, presented me and my new fiancée with a card congratulating us on our engagement! It was signed by several people in the office. They really know how to make a customer feel like family! Keep up the great work.

RN
gravatar
Robert J. N.
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2025
client vérifiéVérifié Client
10
Great service.
Staff is very knowledgeable and friendly. I would recommend your service to anyone.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 06/06/2025 02:04 PM

We appreciate your recommendation and are glad to hear that our staff made a positive impression! We're all about sharing knowledge and a friendly smile—or two—while getting your vehicle back in shape. Your support means a lot to us!


MZ
gravatar
Mark Z.
Salem, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2025
client vérifiéVérifié Client
10
Good Work
It took 30 days to complete the repairs. This was due to parts being delayed. Other than that they do great work and communicate well.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 06/03/2025 09:53 AM

We appreciate you taking the time to share your experience. It sounds like we had you waiting a bit longer than expected for those elusive parts, but we're glad to hear that our communication kept you in the loop If you ever need us again, we'll be here to help out—hopefully with a quicker turnaround next time!


Client vérifié
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/02/2025
client vérifiéVérifié Client
10
Great communication
Communication was great throughout the process. Old Dominion did an excellent job and worked to get my car back to me as quickly as possible.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 06/02/2025 01:23 PM

We appreciate your feedback on our communication! It's fantastic to hear that we could provide a smooth process while getting your car back on the road. Wishing you many safe drives ahead!


NB
gravatar
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2025
client vérifiéVérifié Client
10
For a perfect repair on your car go to Old Dominion in Eugene Oregon
If you are tired of taking your car back to repair shops when they don't do it right the first time then take your car to Old Dominion in Eugene Oregon. It is literally the only place I have been able to take my cars to get them fixed right the first time. Other shops I have tried could not even come close to the same quality of work. Old Dominion uses only OEM parts from what I understand, and the paint is an exact match. I am very picky about my car repairs, and want others to do the work on my cars as if it was their own car. You will be very happy with your auto body repairs done at Old Dominion. On top of all of that the staff are all very pleasant to work with. No one there makes you feel out of place, or like your wasting their time. Thats a huge bonus.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 05/21/2025 12:50 PM

It sounds like you've found your automotive sanctuary at Old Dominion! We're so glad to hear that your experience was top-notch and that we could meet your high standards for car repairs. It's always our goal to treat each car as if it were our own, and we're pleased that our team made you feel right at home while doing it. We promise to keep up the good work—it’s what we live for! 


RC
gravatar
Rebecca C.
Oregon, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/04/2025
client vérifiéVérifié Client
10
Good as New!
I'm very pleased with the service I received. The entire staff was friendly and helpful. They made sure I was at ease and worked with my schedule.
The red rose was an extra nice touch along with the inside of my vehicle vacuumed! Thank you all!
Becca
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 05/05/2025 10:20 AM

It's great to hear that you were pleased with our service! It's always our goal to make sure our customers feel comfortable and supported, and it sounds like we hit the mark. And we agree, a little extra touch—like a red rose and a clean car—makes all the difference. We hope you’re enjoying your revitalized ride. 


MD
gravatar
Matt D.
Springfield, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/19/2025
client vérifiéVérifié Client
10
These guys are awesome!
My vehicle was vandalized. It needed a complete paint job and 4 new tires. My insurance company gave me a pretty hard time. The staff at old dominion helped me deal with them which was a huge stress relief. My fj cruiser looks absolutely beautiful again! Thank you guys. I would definitely use you guys again. I highly recommend this company
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 04/21/2025 08:35 AM

We're glad to hear that your FJ Cruiser is back to its stunning self! Dealing with insurance can often feel like wrestling a bear, so it's great that our team could help smooth things over for you. We take pride in making both cars and customer experiences look beautiful again. If your vehicle ever needs a makeover, you know where to find us!


JF
gravatar
John F.
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2025
client vérifiéVérifié Client
10
Having a terrible accident to having a wonderful experience.
Kindest and most professional people your experience in a terrible situation.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 04/17/2025 09:35 AM

We really appreciate your kind words! It’s always a bit alarming to find yourself in a situation requiring collision repair, so we strive to make that experience as smooth as possible. Knowing that our team could provide a touch of kindness and professionalism during a tough time means a lot to us. We hope your vehicle is back on the road and ready to tackle whatever adventures come next. Stay safe out there!


RM
gravatar
Roger M.
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2025
client vérifiéVérifié Client
10
Friendly, top shelf service
I have had occasion to use Old Dominion on several occasions. They cut NO corners, it is impossible to tell that your vehicle was ever damaged. The service advisor, Lainie, will negotiate effectively with insurance to make sure the job is done correctly. The office environment is very professional. Highly recommended.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 04/16/2025 09:35 AM

It's fantastic to hear that you've had such great experiences with us! We take pride in ensuring that no corners are cut. It's also great to know that Lainie was able to help navigate that insurance maze for you. Your recommendation means a lot to us. Drive safe out there, and remember, if you ever need us again, we’ll be right here—no damage too tough for us to handle!


RO
gravatar
Ron O.
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2025
client vérifiéVérifié Client
10
Excellent customer service and excellent work on my vehicle
Every aspect of the experience was top notch at Old Dominion. Every interaction was helpful and informative. They are experts in dealing with insurance and all aspects of getting your car fixed. They were also very helpful and knowledge at getting my rental car . My car looked perfect after they were done with it .
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 03/03/2025 07:20 AM

We appreciate your feedback and are delighted to hear that you had a top-notch experience with us! Navigating the world of insurance and rental cars can feel like deciphering hieroglyphs, so it’s great to know that our team made it a breeze for you. We're glad your car came out looking looking great; we aim for a finish that’ll make even the original manufacturer a little jealous. If you ever need us again, we’re just a call away!


SN
gravatar
Son N.
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2025
client vérifiéVérifié Client
10
Excellent work super certified for Tesla work
Friendly staff and honest work.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 02/27/2025 03:03 PM

We're so glad to hear that you found our staff friendly and our work honest! It's always our goal to provide a welcoming environment while ensuring top-notch service. We believe a little kindness goes a long way, even in collision repair. Thanks for taking the time to share your experience with us!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2025
client vérifiéVérifié Client
10
Repaired my truck
Great people to work with. 😊
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 02/25/2025 08:22 AM

We appreciate you taking the time to share your experience. It’s always a pleasure to work with great customers like you. If our team made your collision repair process easier, then we've done our job right, and that's what we aim for. We hope you're back on the road without any bumps in your journey!


JC
gravatar
Jieyang C.
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/23/2025
client vérifiéVérifié Client
10
Great service
They did an amazing job on the repair, the communication was top-notch, and everything was crystal clear.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 02/24/2025 07:11 AM

We appreciate your kind words about the repair work and communication. It sounds like we hit the nail on the head, and we're glad everything was as clear. Your satisfaction definitely fuels our passion for what we do. If you ever need our services again, we’ll be here, ready to assist!


JS
gravatar
Joachim S.
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2025
client vérifiéVérifié Client
10
Outstanding!
It seems that insurance always wants to cut corners, cut cost at people's expense... but Old Dominion won't let them :-) They did an absolutely outstanding job repairing the damage to my car. They arranged for pick up and return of the rental car which made my life easier! Kudos to Old Dominion!
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 02/10/2025 11:31 AM

We appreciate the props! It’s unfortunate that dealing with insurance can feel like a game sometimes, but we’re glad you found our efforts to make things less dizzying. Our team takes a lot of pride in providing top-notch repairs and convenience, so hearing your feedback really makes our day. If we can ever help you out again, just give a shout!


1-15 sur 74 résultats
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.