business image

Old Dominion Collision Repair Center

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(104 Avis)
94

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
94
Score NPS ®

Détails de l'entreprise

À propos

In 1973, Old Dominion was founded on the promise of offering the highest quality auto body repairs and committed to setting a very high standard for excellent client service. Throughout the years, we’ve stayed committed to these founding principles. Today, we’re proud that our collision repair and auto paint shop continue to serve the In 1973, Old Dominion was founded on the promise of offering the highest quality auto body repairs and committed to setting a very high standard for excellent client service. Throughout the years, we’ve stayed committed to these founding principles. Today, we’re proud that our collision repair and auto paint shop continue to serve the wonderful folks of the Willamette Valley. ...more

Catégories
Carrosserie, Réparation de collision, Atelier de carrosserie
Contact
(541) 485-3368

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
1060 W 1st Ave Eugene, OR 97402

Affiliations

AAA
ASE Certified
Old Dominion Collision Repair Center's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(104 Avis)

HN
gravatar
Ha N.
Springfield, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2025
client vérifiéVérifié Client
10
Quick and Responsive
I was very pleased on how Old Dominion was informative about my Tesla repairs. They explained the whole process would go with my insurance company and was up front about all charges. They had very kind and knowledgeable.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 09/22/2025 03:41 PM

We appreciate your feedback regarding your experience at Old Dominion Collision Repair Center. It is gratifying to know that our team was able to provide clear communication about the repair process for your Tesla and the coordination with your insurance company. Ensuring that our customers feel informed and supported is a priority for us. Your recognition of our staff's knowledge and kindness is also valued. Thank you for choosing our services.


KJ
gravatar
Kent J.
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2025
client vérifiéVérifié Client
10
While I waited visit
Old Dominion is great. I have been a customer for decades... nothing but great experiences. This was a brief visit to buff up a couple places while I waited. No problems at all... car looks perfect.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 09/16/2025 10:33 AM

We appreciate your continued trust in Old Dominion Collision Repair Center over the years. It is gratifying to hear that your recent visit met your expectations and that your vehicle is in excellent condition. Maintaining our long-standing relationships with customers like you is of utmost importance to us. Your feedback reinforces our commitment to high-quality service. We look forward to continuing to serve you in the future.


DR
gravatar
Dinesh R.
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/04/2025
client vérifiéVérifié Client
10
Mercedes GLE AMG53 rear ended
Mercedes Benz of Eugene recommended Old Dominion for repairs and the whole process was methodical, although our car was totaled, we got a fair value from Geico.
George from Geico was responsive in keeping us informed and managed the rental car as requested.
Mikah at Old Dominion would update me every Monday, nice kid!
We are happy with the service provided.
Drs. Neema and Dinesh Reddy
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 09/05/2025 12:12 PM

We appreciate your detailed feedback regarding your experience with Old Dominion Collision Repair Center. It is gratifying to know that the recommendations from Mercedes Benz of Eugene led you to our services and that you found the process methodical, even under the unfortunate circumstances of your vehicle being totaled. We are pleased to hear that George from Geico kept you informed and assisted with the rental car, and that Mikah's regular updates were valuable to you. Your satisfaction is important to us, and we remain committed to providing quality service. Thank you for choosing Old Dominion for your collision repair needs.


JA
gravatar
Jacy A.
Creswell, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/04/2025
client vérifiéVérifié Client
10
Easy and Quick Repair
The Old Dominion team is excellent. Mikah kept us informed along the way and was great about getting us in, scheduled, and finished! They also send updates via text which was great! Thank you!
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 09/05/2025 12:11 PM

We appreciate your feedback regarding your experience with Old Dominion Collision Repair Center. It is encouraging to hear that our team, particularly Mikah, provided you with excellent service and kept you informed throughout the process. Communication is a key part of our commitment to customer satisfaction, and it is gratifying that the updates via text were beneficial for you. Your support of our business is greatly valued.


LE
gravatar
Lyn E.
Marcola, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2025
client vérifiéVérifié Client
10
Excellent job having my Subaru repaired
My car was repaired perfectly like all the times I’ve needed Old Dominion’s services. So helpful and polite. I always tell my friends that Old Dominion is the best place in this area to go for any auto body repair. I use to work for an accident attorney and I’ve seen other jobs done by other companies and none were as professional as Old Dominion.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 09/05/2025 12:11 PM

We appreciate your positive feedback regarding your recent experience with Old Dominion Collision Repair Center. It is encouraging to hear that our team has consistently met your expectations with quality repairs and professionalism. Your recommendation to your friends reinforces our commitment to providing excellent service in the community. Thank you for sharing your insights, especially given your background in the industry; it speaks to the dedication we uphold in our work.


JH
gravatar
James H.
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2025
client vérifiéVérifié Client
10
My BMW LOOKS and Drives like it was Neww
My insurance gave me a list of approved shops. As I my car, the owner of the shop came out the door. He said that BMW's are too technical for most shops. I asked who he would recommend. He said "Old Dominion; no one in Lane Co. was equipped to handle technical autos.
He was right
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 09/04/2025 09:28 AM

We appreciate your positive feedback regarding your experience with Old Dominion Collision Repair Center. It is reassuring to know that you received a solid recommendation and that we were able to meet your expectations for handling technical vehicles such as BMWs. Our team is dedicated to providing specialized services to ensure your vehicle receives the attention it requires. Thank you for choosing us for your repair needs.


TW
gravatar
Tyler W.
Springfield, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2025
10
Old Dominion Collision: A Truly Outstanding Experience for My Acura
I recently had my 2014 Acura TSX Wagon repaired at Old Dominion Collision, and I couldn't be happier with the experience. From start to finish, the team demonstrated professionalism and excellent customer service.

A special shout-out goes to Mikah at the front desk. His communication throughout the repair process was outstanding; he kept me informed every step of the way and made navigating the insurance process so much easier. His assistance was truly invaluable.

I also want to acknowledge Jon, who promptly put together the estimate for my insurance company. His efficiency helped expedite everything, allowing me to submit the necessary paperwork without delay.

The repair work itself is flawless, and my Acura looks as good as new. Old Dominion Collision clearly takes pride in their work, and it shows. I highly recommend them for their high-quality repairs and exceptional staff.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 08/25/2025 07:28 AM

We appreciate you taking the time to share your experience with Old Dominion Collision. It is rewarding to know that our team exhibited professionalism and provided the customer service you deserved throughout your repair process. Your kind acknowledgment of Mikah’s communication and Jon’s efficiency highlights the dedication our staff maintains to ensure a smooth experience for our customers. We strive for excellence in our repair work, and it is gratifying to hear that your Acura looks exceptional following our service. Thank you for your recommendation, and we look forward to continuing to uphold our standards for quality and service.


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2025
client vérifiéVérifié Client
10
Old Dominion Collision: A Truly Outstanding Experience for My Acura
I recently had my 2014 Acura TSX Wagon repaired at Old Dominion Collision, and I couldn't be happier with the experience. From start to finish, the team demonstrated professionalism and excellent customer service.

A special shout-out goes to Mikah at the front desk. His communication throughout the repair process was outstanding; he kept me informed every step of the way and made navigating the insurance process so much easier. His assistance was truly invaluable.

I also want to acknowledge Jon, who promptly put together the estimate for my insurance company. His efficiency helped expedite everything, allowing me to submit the necessary paperwork without delay.

The repair work itself is flawless, and my Acura looks as good as new. Old Dominion Collision clearly takes pride in their work, and it shows. I highly recommend them for their high-quality repairs and exceptional staff.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 08/25/2025 08:02 AM

Thank you for sharing your experience with Old Dominion Collision Repair Center. We appreciate your recognition of the professionalism and excellent customer service provided by our team. It is gratifying to know that Mikah's communication and assistance during the repair process made a significant difference for you and that Jon's efficiency helped streamline the insurance paperwork. We take great pride in the quality of our repair work, and it is rewarding to hear that your Acura TSX Wagon looks as good as new. Your recommendation is greatly valued, and we remain committed to maintaining high standards in both quality and service.


Client vérifié
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/22/2025
client vérifiéVérifié Client
10
Excellent car tepair
Wonderful job of fixing my car, looks like it came out of the show room.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 08/22/2025 01:19 PM

We're delighted to hear that your car turned out looking showroom-ready! We appreciate your support and are here if you need anything else in the future.


Client vérifié
Waldport, OR
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/15/2025
client vérifiéVérifié Client
8
Collision repair
Very nice and easy to deal with do everything they can to accommodate you.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 08/18/2025 08:50 AM

We appreciate your feedback! It's great to hear that you found our team easy to work with and that we could accommodate your needs. We strive to make the repair process as smooth as possible. 


KP
gravatar
Katrina P.
Cottage Grove, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2025
client vérifiéVérifié Client
10
I am extremely satisfied with Old Dominion Collision Repair Center!
I am extremely satisfied with Old Dominion Collision Repair Center! They did a beautiful job repairing my van, and it looks as good as new. The communication throughout the process was outstanding—they kept me updated every step of the way. The service was quick and efficient, allowing me to get back on the road sooner than I expected. I highly recommend them for their professionalism, quality workmanship, and excellent customer service!
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 08/18/2025 07:28 AM

Thank you so much for your kind words and for trusting Old Dominion Collision Repair Center with your van! We’re thrilled to hear that you’re happy with the repairs and that our communication helped make the process smooth and stress-free. Our team takes pride in delivering both quality workmanship and excellent service, and it means a lot to know that reflected in your experience. We truly appreciate your recommendation and look forward to being here if you ever need us again in the future!

— The Old Dominion Collision Team


PA
gravatar
Phill A.
Gold Beach, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/09/2025
client vérifiéVérifié Client
10
Quality
Quality workmanship.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 08/11/2025 06:55 AM

We're delighted to hear that you appreciated the quality of our workmanship. It's always great when our hard work shines through and gets noticed. If there’s anything else we can do to keep those vehicles looking top-notch, just give us a holler!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2025
client vérifiéVérifié Client
10
Auto repair
I found Old Dominion to be most helpful and efficient. Kayleigh and Micah were wonderful. They kept me informed of the progress and dealt with my insurance company seamlessly. Thank you to all the people who worked on my Baby. They made her better than new!
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 08/06/2025 07:06 AM

We're glad to hear you had such a great experience with us! Our team is full of rock stars when it comes to helping our customers navigate the wild world of car repairs and insurance. We're happy to know your "Baby" is back to being better than new; she must be feeling like a million bucks after her spa day with us! Your appreciation means a lot, and we’ll be sure to pass your kudos along to the team. Safe travels on the open road!


ML
gravatar
Michael L.
Albany, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2025
client vérifiéVérifié Client
10
Excellent customer sercvice
Insurance was not cooperative and Old Dominion staff were very helpful in helping me navigate the complicated world of getting insurance to pay for the repair. Quick turnaround and easy scheduling.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 08/01/2025 10:41 AM

We appreciate you taking the time to share your experience. Dealing with insurance can sometimes feel like trying to solve a Rubik's Cube blindfolded, but we're glad our team could help you navigate that tricky maze. Quick turnarounds and easy scheduling? That's our jam! We're here whenever you need us, ready to tackle any bumps in the road.


JS
gravatar
Jeff S.
Eugene, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/25/2025
client vérifiéVérifié Client
10
Great customer service
Customer service was great. Worked through everything with insurance and I didn't have to do anything. The constant communication was also greatly appreciated, so i didn't have to continually wonder when my car would be completed.
Jimmy Tennison/Loni W. de Old Dominion Collision Repair Center a répondu le 07/25/2025 09:03 AM

We're happy to hear that you had a smooth experience with us!  Communication is key in this business, and we’re glad we kept you in the loop. If there's anything else we can assist you with in the future, just give us a shout!


1-15 sur 104 résultats
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.