We Trust Mr. Tim and his workers with the auto repairs we have needed on our 2014 Nisson Versa and ou
r 2002 Ford ranger XLT. A few weeks ago we needed repairs on the Versa. Tim and his workers were reliable, courteous, efficient, fair with pricing and discussed every aspect of what needed to be done with us before doing the work and we ended up saving money by getting a few things done all at once. You can trust this shop to be reliable. My husband won't go anywhere else. Today we put in his truck and they fixed what was wrong. It is running. We were able to take the Versa down to Virginia and on our way home pick up some mulch in the pickup truck. Nice to have things running smoothly again. Thank you to Tim and his staff from the repair people, to the office workers!!
...more
I went in to get an estimate for my scratched up bumper and the man helping me had it buffed at no ch
arge and wouldn't even take a tip! They did an outstanding job and I would most definitely recommend them for their great service, attention to detail and quality of work.
...more
Good ! Would have been excellent but had to wait quite a while on cabin filter and never came
Went
to Riley's and did for 15 was 28 at yours maybe a bit high;)
I told my other niece to take my old highlander in. For next oil change
Is it always 2199?
And sign up to win tv?
...more
This place is great and my car looked better than new. I can't believe how good they are. They kept m
e updated through the process and everyone was great to deal with. My car never looked so clean. Management is A plus. They even delivered it, when I got home the car is my driveway.. WoW ... I will never go anywhere else. Thanks again
...more
Forward-
Vehicle involved-2005 Jeep Grand Cherokee, 5.7
About me – Retired now but x-auto-mechani
c; have been working on and with all types of vehicles since the ‘80s, so my extensive experience is of great value to me when it comes to knowing another credible auto-mechanic.
Early Sept 2021, we began experiencing new issues with this vehicle, in short:
1. The throttle acceleration would sporadically jump (as if one was to tap the gas pedal on and off) and then for no reason, die.
2. The vehicle would die unexpectedly no matter speed or angle.
3. Would not hold a steady idle.
I used a consumer model code reader to see if I could determine the possible issue and resolve it myself, knowing how expensive it is these days for auto-repair, especially if it involved troubleshooting/replacing electronic components. I did retrieve some codes ex: U1411 which indicated the likely cause was the ECM. Well, I also happen to know the ignition switch could cause the vehicle to unexpectedly die so I changed that component first. It’s an easy replacement and an inexpensive component ($30) but a little tedious to replace for most that are not mechanically inclined; however that did not resolve the issue.
I researched for about 4 hours in addition to speaking to a couple of 30+ year ASE Certified Jeep mechanics who, after reviewing everything were very confident it was the PCM and not the ECM. That said, other than locating one from a salvage yard, the PCM ($1,300) was no longer available for this vehicle nor was the ECM which would have been considerably less.
After speaking to John (Owner of “MasterTech Auto Repair”) in Harrison, AR. and describing the issues, he assured me he had much more sophisticated equipment to perform a more in-depth diagnosis. He was relatively confident that he would be able to determine the issue fairly quickly over a few days.
So that was the best and most effective way forward to determine what the issue was. After a few days of diagnostics/graphs and research, John updated us indicating although right now he was leaning towards the ECM being the issue, he only felt 75% confident. He also mentioned he was noticing some fluctuating voltage in the throttle body. In any case, he wasn’t satisfied just yet and asked if it would be OK for him to continue his deep diagnostics and troubleshooting until he felt confident of the cause. I told him to keep it and do what he needed to do until he felt absolutely confident of his diagnosis because I wasn’t going to spend money on an ECM or PCM if that didn’t resolve the issue and he completely understood. So, 2 more days went by and we received an update call from John. After even more graphing and diagnostics and personal persistence, John said he was now absolutely confident the issue was in fact the throttle body.
All in all, after previously conferring with other long-tenured ASE certified Jeep mechanics, their recommendations could have cost us upwards of $1,500-2,000+, and instead, the decision to take it to MasterTech Auto Repair was the correct choice and most affordable and effective choice and resulted in the complete satisfaction of this customer all due to John’s steadfast insistence not to be partially satisfied but to be absolutely satisfied with a cause and resolution.
Readers Note: Coming from a family of Auto and Aircraft Mechanics, I am not easily pleased nor satisfied when it comes to dealing with most people who claim to be auto-mechanics b/c most don’t know anywhere near what they claim to know. Dealing directly with John at MasterTech was a very nice and refreshing experience and I personally and HIGHLY recommend them to anyone.
...more
Pour revendiquer cette entreprise, votre nom de domaine doit correspondre à votre adresse e-mail, ou votre numéro de téléphone doit correspondre au numéro de téléphone de votre annonce commerciale.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
