They never do unnecessary work. The dealer said my required vehicle needed over $2,000 of work. I cal
led Kathy, and she called them out on their bull crap.
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So thankful for Carltons and their expertise. They have worked on several vehicles for me over the y
ears, and have always been professional, and clearly explain work to be done.
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Even though I showed up early for scheduled service, my automobile was promptly taken into one of th
e bays. In and out in 30 minutes. Price reasonable.
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Went in for an oil change, was informed that there were issues with my brakes. I know nothing about c
ars, so Mike invited me into the garage to view first-hand what was going on, and what he and his team look for routinely. That's compassionate customer service!
Granted, this is about a year after someone crashed my car and I asked Mike to put it on his lift to tell me what I needed to restore safe driving. He could have rattled off a littany of work that would have padded the business nicely, but he didn't. He and I worked on a long-term service plan to keep my aging car in good health as long as possible.
I consider Mike a partner in keeping my car in good working order. He has more than adequately held up this arrangement over the years, and I'm grateful for it.
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The smell of fuel was too overbearing. I took it to Mike and he discovered that the fuel pump assembl
y was leaking. This can be so dangerous. The next day the job was completed and I’m back on the road with no smell.
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