Got the truck home Friday but wouldn't start today. Please have Diago call Monday 11/30. Someone need
s to come pick the truck up to fix it. Thanks!
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I brought my car to Julia’s in September to have the seat repaired. The seat would not adjust and wha
t would seem to be a simple fix turned into a lengthy repair due to getting parts. Julia’s was wonderful throughout the entire process! From the entire office personnel keeping in constant contact with me to the mechanics working late in order to fix my vehicle. When the parts for my vehicle were going to take 2 weeks to be delivered Julia’s expedited the delivery of the parts. When I needed a ride home Julia’s took care of Ubering me home. It’s these little details that make difference. I would definitely use Julia’s again!
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Today's was simple enough-just a flat tire repair and re-mounting. Mike Glaziers' Memorial Conoco is
back to full business thanks to all his supportive clients.
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I had to have a repair of my driver side fender. It was completed quickly and professionally.
I had to have a repair of my left front fender. The under fender liner was damaged. They ordered it f
rom dealer and replaced the damaged liner with the new part. It was done quickly and professionally.
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I had my IONIQ towed to Group 1 the day after I had it serviced at another dealership and was told it
was fine. Heather listened patiently as I recapped the issues and took me step by step on how to get my car to Group 1. Heather coordinated having the EV tech who was going to work on my car come into the office and to clarify the issues with the car. He then provided a clear explanation of what he was going to assess on the car. Heather set up a loaner car and introduced me to my service advisor, Don. The issue with my car was corrected the same day (only a few hours later). The customer service was exceptional all the way around. I am now a customer for life!
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I had a good experience working with Danual at the Sterling McCall Gensis of Southwest Houston. I ha
dn't bought a new car in over 15 years, and I'm glad I bought my Genesis from this location. I was pleased with the negotiation process and financing. Everything was very easy. I'd recommend buying your Genesis from this dealership.
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5 star fixed my Nissan diesel emission system. My all in cost was $3500, which is great considering t
he Katy Nissan dealership quoted $17000. 5-Star did a solid job fixing my vehicle up. The other guys were just thefts.
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