Sam is straight with you and personal. He will be honest and do a great job. Great reputation and Vic
ky is perfect. Would not go anywhere else. He has worked on my Acura multiple times and happy every-time.
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This dealership does not honor the 100/10 year warranty. Most unscrupulous place I have ever dealt wi
th. I cannot leave my name as the are retaliatory. Buyer beware.
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We had a wonderful experience purchasing our new Genesis GV80 at the Genesis of Burleson dealership.
The sales people were so kind and helpful! We love our new vehicle.
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I had the best service with mrs mary in the service department
I recently had to have some work done on my vehicle and i was treated with the upmost outstanding ser
vice.. Looking into everything my car needed and warranties that were covered.. I will definitely be back to this location as i just moved here .. Cant speak any higher for Mrs Mary and her team...
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Appreciated Roy and his team for repair of my Pontiac Sunfire. Roy was very informative on what was g
oing on with my vehicle and is just a generally nice person to talk too. I feel his pricing is more then fair. Wish there were more automive shops like his. Thanks again.
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There was a problem with the transmission after getting a new one. Well, I brought it back and they h
andled the issue in a very timely and professional manner. Love these guys!
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7661 Rendon Bloodworth Road Suite 500
Mansfield, TX 76063
4,8
(113 Avis)
RL
Pre-Purchase Inspection
I recently used Jeremi’s Auto Repair for a Level 2 Pre-Purchase Inspection on a 2008 Lexus LS460, and
while there were a few bumps in the process, their customer service ultimately saved me from making a very expensive mistake.
The Good & Customer Service
-Incredibly Accommodating: I was running late getting the car from the dealership to the shop, and the team was fantastic about accommodating my schedule.
-Quick Pivot on a Miscommunication: There was a slight mix-up initially—they thought I was only in for a basic state inspection rather than the much more involved Level 2 PPI. Once clarified, they immediately made it right. Because I was driving a long distance and waiting at the shop, they put two technicians on the car simultaneously to ensure the job was finished before closing time.
-Honest Tech Feedback: The inspection revealed critical issues I never could have seen without getting the car up on a lift, including a list of trouble codes and a repair estimate. While the front desk person looked at the report and casually suggested the car was still a good buy due to its low mileage, the technician gave me the real, technical breakdown. He was highly concerned about significant oil leakage that absolutely should not be present on a low-mileage Lexus. I trusted the tech's assessment and confidently walked away from the vehicle.
Areas for Awareness / Improvement
If you book this service, just keep a few logistical things in mind:
-Time Expectations: They actually bill for fewer hours than the inspection realistically takes. Since I planned to wait there, I wish I had been more aware of the actual time required beforehand however its a great value!
-Photos & Reports: The final report with photos was fairly good, but because you don't see it until the very end, some of the images weren't clear enough. I wish I’d had the opportunity to ask for better photos or look at the undercarriage in person while it was on the lift. I understand if its a safety concern to do so still I would have liked an opportunity before they completely finished to ask questions.
-A/C inspection is Extra: On the drive over, I noticed the A/C took 20 minutes to start cooling. I asked them to check it, but learned that an A/C inspection isn't included in the PPI and requires a separate diagnostic fee. Which is fair as it would require additional time.
-Suggested Checklist Items: They didn't check the date codes on the tires. The car had been sitting, and while the tread looked fine, the tires were actually over 10 years old something I think is important if people aren't familiar with vehicles to note. Furthermore, a test drive is not included in the inspection. Personally, for a premium inspection, I think a test drive is essential. This car had significantly more vibration and noise than the older, higher-mileage vehicles I’ve owned, which is a major red flag for an LS460 that a quick drive would have flagged.
Final Verdict
Despite a few limitations in the inspection scope and a minor front-desk miscommunication, Jeremi and his staff provided great customer service. Paying for the inspection was worth every penny to avoid buying a money pit. I would absolutely use them again, but I’d be sure to ask for the technician's direct input and clarify the exact checklist upfront.
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