Car problems suck, but when you know you can trust someone to take it to, it makes it a lot easier to
handle! Bob and his crew are always great-courteous, up front and honest. I have never felt like I was being ripped off and that is important when you have older cars you are trying to keep running!
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Outstanding Experience! No Plans to go Anywhere Else!
After months of having my girl dragged around from shop to shop with no one able to diagnose or solve
her problems, I’ve finally found her a new home. Meg and Robert were both fantastic to work with. My car was repaired so much faster than I expected. The friendly and competent customer service took me back to days long gone by. I couldn’t be happier and won’t ever need another auto repair shop. I am so grateful, thank you!
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I never worry if I"m about to be taken advantage of at Phoenix. I trust them completely. I have never
felt this way about other repair places I have mistakenly gone to in the past. I know nothing but they know everything about my Subaru.
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I handed Rob and his team an electrical nightmare, and they handled it well. My 1995 Ford Bronco was
experiencing severe loss of power with codes related to the fuel delivery and vacuum systems. Resistance and continuity were good throughout the fuel pump circuits. I replaced the vacuum lines and ran a positive test on the EGR valve, but my problems persisted. Another shop in the area recommended The Car Doctor given the age and symptoms of my rig.
They started with a fuel injection service, resetting fuel trims and ignition timing. My truck rolled out of their shop running much better, but I was disappointed to find that my hood latch lever was bent out of shape. I will admit that the assembly had its quirks, but the mangled lever was unreasonable. Rob immediately responded with an apology and a gift card, on top of offering to repair the damage. I had already replaced the assembly since it was a simple fix, but the gesture was above and beyond what I expected. I could tell that Rob took it personally, and I was impressed by his genuine care for customers.
Fast forward a week, no start. So I dragged my lazy horse back to the shop and they confirmed no spark. On top of that, the code reader was no longer communicating with the computers, which made us suspicious of the PCM. They traced out faulty wiring along the ignition system to fix the no-start condition. Yet the truck still stumbled over intermittent power loss and fuel delivery. Welp, time to take a pulse on the entire system with a breakout box. Taking care to eliminate the possibility of any ground, sensor, or other component issue, they zeroed in on the PCM. Rob not only gave me confidence in finding the culprit, but he found the cause in a slow leak from the windshield seal (I had recently gotten it replaced at another shop). I am grateful for his attention to detail as it has prevented a very expensive problem from re-occurring.
Rob was a pleasure to meet – easy going and passionate about his work. He took care to thoroughly investigate my truck’s condition instead of slapping on band-aids to mask symptoms. Diagnostics were honest and prices were fair. His team did great work on a complex job, and they took accountability for the minor issue I had with the hood latch. Two more things that stood out to me about this experience: when they diagnose your vehicle, they send a link to a comprehensive overview of what they see. This includes pictures and descriptions that are detailed but simplified for the casual driver/mechanic. And a big shout out to Sam, their receptionist! She was very friendly and professional through many stressful phone calls. Sam, Rob and Team, thank you for a great experience and for taming my moody Bronco! I will be back when the wrenching gets tough, and plan to bring any future vehicles to The Car Doctor shop for a trusted assessment.
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