The CV axle in my truck decided to die on my way to Montana…
Not good. I was about 40 minutes outside of Sioux Falls when it happened. I used AAA to get a tow a
nd picked what seemed to be a very highly-rated auto repair business.
The high ratings are well-deserved. They were not only courteous, professional and knowledgeable, but when I explained that I was traveling and not local, they took my truck in immediately and started work on it. No “we’re all booked up” or “we can make an appointment for next week.” It simply unspoken that I needed to get where I was going.
As it was, they had to order a part which would not arrive until Thursday (not their fault). They gave me a nice loaner and I got a hotel room. I assumed that since the part was coming on Thursday, I’d be in the road on Friday. Not so.
The part arrived at 11:00 am on Thursday and the crew was waiting for it. I was on my way to Montana less than two hours later!
My 1st time service was a few months back was to correct an alignment issue that another auto servic
e did not correct. Prompt service, found the issue and corrected it. On 5/7/24, I took my vehicle in for a major issue, I am pleased with their customer service, call backs on the problem and pricing. It is refreshing to find an auto service that really treats customers fairly with the concerns and issues. I will be returning to Hometown Auto in Liberty, Tx.
Keep up the great customer service and work for customers. MJ 6/3/24
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We take our car and our truck here because we've had good service and we trust the mechanic.
We ref
er this automotive shop to our kids & our friends.
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I'm not from San Diego and don't know of a good mechanic shop. I went to another shop before coming
to West Automotive and they told me that they couldn't help me with the issue my vehicle had and that I had to take it to the dealership. Very glad I called West automotive and talked to Joseph who told me that they could help me and they definitely did. diagnostic was done, called me with their findings and repair cost. I agreed and repairs were done and completed the next day by noon time. This place provides fast, accurate resolution and professional service. Will definitely come here if I ever need any type of mechanic work done to my vehicles. Thank you Joseph and your West Automotive Mechanics.
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Melvin was recommended as a reliable and honest source for finding used vehicles for a music teacher
in Colome, Joy Cristobal.
He came through with finding ideal cars at agreeable pricing; glad I got to meet him while visiting from NY!
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