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Willard's Garage

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 324 Avis)
82
Écrire un avis
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Détails du score

5 stars
83%
4 stars
10%
3 stars
2%
2 stars
1%
1 star
1%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
1
Total des ReScores™
4,0
Moyenne de ReScore™
82
Score NPS ®

Détails de l'entreprise

À propos

Providing quality vehicle care and a proven Fleet Management Program in Billings since 1984. Willard’s Garage is independently owned. Willard and his crew deliver honest and professional automotive repair and maintenance services. The highly trained technicians at Willard’s Garage employ today’s latest automotive technology and are Providing quality vehicle care and a proven Fleet Management Program in Billings since 1984. Willard’s Garage is independently owned. Willard and his crew deliver honest and professional automotive repair and maintenance services. The highly trained technicians at Willard’s Garage employ today’s latest automotive technology and are equipped to handle major and minor repairs in domestic and import cars, vans, SUVs and light trucks.

Through our relationship with NAPA AUTO PARTS, we are able to provide the benefits of an established national entity while maintaining the personal touch of an independent, locally owned business. We understand that your vehicle and business fleet are a major investment, and that is why we care for each vehicle as if it were our own. ...more

Catégories
Réparation automobile, Entretien de la voiture, Réparation de camping-car
Contact
(406) 259-1472
Visiter le site web
Closed
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Heure des montagnes (É.-U. et Canada)
1305 Broadwater Ave Billings, MT 59102-5321
Obtenir des directions
Willard's Garage's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 324 Avis)
Écrire un avis
Avis récents
CM
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CODY M.
Broadus, MT
Toyota Sienna
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/27/2025
client vérifiéVérifié Client
7
The tech seems to have gotten the problem fixed, but it was very expensive!
Overall, I gave an above average rating for the customer service received. I was disappointed in the cost of the repairs, but the garage worked with me as far as the logistics of picking up and delivering my van. Ed Melcher has been somewhat hard to get a hold of which is discouraging. Ed had texted me and asked if I had any questions concerning the work done on my van,. After some deliberation, I texted back and asked him a question. That has been about a week ago and I have not heard back. The question I had was, what was the part that broke or stopped working and therefore replaced? I was told the day of the estimate what work was going to be done, but I have forgotten because I don’t remember details well. I had asked Ed to text me and tell me what exactly had been fixed and why the part had failed. Having it in writing would give me a lot better chance of remembering because I could re-read it as much as necessary.No more use than this van gets, I was surprised that the part had failed. He said possibly it was a faulty part. I’m trying to find out if there is a way to keep this from happening again. And, I wonder if operating the door of the van in below zero temperatures could have caused the part to fail? Unfortunately, our weather gets cold and sometimes when I operate the door in the cold weather, it does not work, such as opening and or closing, and or the ramp may or may not extend or retract. I think, but I am not positive, that is the first time I noticed the problem was after use in the cold weather. After paying well over $2000 to fix an issue that was probably not caused by any fault of mine is very discouraging, so again, I would like to keep it from happening again if possible. I understand if Ed is busy and has not had a chance to respond, but I hope he will do so when he can. Thank you for the chance to ask questions.
BK
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BILL K.
Bridger, MT
GMC Sierra 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2025
client vérifiéVérifié Client
10
Job well done
I was told what to expect up front and found it helped deciding how to proceed. Thank you
RD
Rachel D.
Billings, MT
Volvo XC60
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/19/2025
client vérifiéVérifié Client
Catégorie : Service
Rachel said it was difficult to diagnose, it was really hard for them, but they were able to figure it out. It took quite a bit of time, she didn't get updates on Friday when she wished, but everything was great and she recommends them.
Recommandé
JN
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JACOB N.
Billings, MT
GMC Yukon
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/06/2025
client vérifiéVérifié Client
9
Professional work and aervice
Got my vehicle in faster than expected. Pleasant customer service.
GB
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GARY B.
Molt, MT
Nissan Murano
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2025
client vérifiéVérifié Client
10
Job well done
Job was done in good time and works well so far.
NL
Nikkie L.
Billings, MT
Ford Econoline Wagon
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2025
client vérifiéVérifié Client
Catégorie : Service
Nikkie said she brought her vehicle in to have the chair-lift fixed. They went above and beyond to accommodate her, and even gave her a discount and worked through their lunch break to get it done. She appreciated that so much.
Recommandé
LF
Larry F.
Pryor, MT
Isuzu Rodeo
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2025
client vérifiéVérifié Client
Catégorie : Service
Larry said they did a good job and the price was $200 cheaper than their competitor. It's a relaxing place and he likes to go there.
Recommandé
JE
Jarrod E.
Montana
Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/14/2025
client vérifiéVérifié Client
Catégorie : Service
Jarrod said they were good and they told him everything, but nothing is perfect.
Recommandé
JH
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JOESEPH H.
Billings, MT
Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/31/2025
client vérifiéVérifié Client
10
Routine maintenance today:
Always satisfied, never disappointed. A great business to do business with. Thankful to be a Willard's customer for nearly twenty years.
MS
Mary S.
Billings, MT
Buick LaCrosse
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2025
client vérifiéVérifié Client
Catégorie : Service
Mary said they were very informative and courteous. They followed through with some of her possible needs and she was pleased with their work.
Recommandé
RT
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RON T.
Fishtail, MT
Mercedes-Benz Sprinter Crew Van
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2025
client vérifiéVérifié Client
10
Resolved a complicated Automatic Braking System (ABS) problem
I had a fairly complicated ABS problem on my RV which Willard's mechanic worked on in a timely manner until it was resolved. The problem involved the wheel sensor, wiring to it, and the ABS controller. They had to interface with Mercedes Benz to get the new controller programmed. They are very professional.
RL
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ROBB L.
Billings, MT
Chevrolet Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2025
client vérifiéVérifié Client
10
Excellent service always has been
Excellent service always has been
JC
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Judy C.
Rapid City, SD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/23/2025
10
An unexpected adventure.
I want to say thanks to everyone that worked on my RV. It was a big job dealing with the rear end. I also want to thank ED for understanding where I was coming from to have to say in the RV till it was fixed. I want to say it's working great.
RB
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RHONDA B.
Billings, MT
Kia Optima
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2025
client vérifiéVérifié Client
10
Fast, Affordable Service
Willard's Garage ordered my tail light assembly and called me when it came in. I made an appointment and got right in. They replaced my part, charged me a fair price and I was out of there in less than an hour. I will definitely use them again.
BB
Butch B.
Billings, MT
Chevrolet Silverado 3500HD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2025
client vérifiéVérifié Client
Catégorie : Service
Butch said he had no issues. He said the business got his vehicle working just fine and any small issues were all taken care of.
Recommandé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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