I have been taking my car to Westway out of convenience for years, in fact two different Fords for service. Lately they have gotten slow, rude service advisors, Juan was outright very rude to me last time I was there. This last time they flattened a perfectly good tire and wasted hours of my time. Their service manager though is very helpful, the one thing I’ll say. I was advised that I should start taking my car to 5 Star in Carrollton and they immediately found 3 major codes that Westway should have found last time I was in. That really irks me as I asked Juan about some issues and he would never do anything but tell me I’d have to leave the car for it to be diagnosed. Now my power train is about to expire because he was too lazy to check codes. I have a major transmission code and a code on my fuel system directly related to something I had asked Westway about (Juan) multiple times. Now I’m leaving it at Sam Pack 5 Star and again, these codes were found in seconds. The car does have to be properly diagnosed but I could have been in danger. I cannot recommend Westway service dept to anyone and will not take this down even though I’ve been asked before. Westway very well may have cost me major damage to my car by not doing easy stuff.
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