Solutions d'affaires
English French Canadian
SureCritic / Réparation automobile / West Kearny Mesa Automotive & Transmission
business image

West Kearny Mesa Automotive & Transmission

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(439 Avis)
86
Écrire un avis
Prendre Rendez-vous

Détails du score

5 stars
89%
4 stars
7%
3 stars
2%
2 stars
<1%
1 star
1%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
4
Total des ReScores™
4,5
Moyenne de ReScore™
86
Score NPS ®

Détails de l'entreprise

À propos

When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more

Catégories
Réparation automobile, Réparation de pneus, Entretien de la voiture
Contact
(858) 560-0156
Visiter le site web
Opening in 22 minutes
Heures d'ouverture

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
8027 Balboa Ave Suite A San Diego, CA 92111
Obtenir des directions
West Kearny Mesa Automotive & Transmission's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(439 Avis)
Écrire un avis
Avis récents
MC
gravatar
Michael C.
San Diego, CA
Chevrolet Silverado SS
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/14/2025
client vérifiéVérifié Client
10
Service review...
18 months or so. Most recently, a couple of months ago, I needed the radiator replaced. I ended up taking it back the next week because the new radiator was leaking. They said one of the outlets was bad, and a couple of ither issues as well. One would think these issues would gave been addressed before releasing the vehicle back to me. Needless to say I was not too enamored with that result. Just a quick background. For many years I took my vehicles (5 in all) to Holmgren Automotive, a family owned business in San Diego for fifty y years I took my vehicles (5) owned business in San Diego fo 50 years. When they shut their doors for good, they recommended FTS Automotive on Dagget St. I've taken my 2004 Silverado there a couple of times in the last 18 months or so.They recently replaced a radiator, but within a few days I had to take it back because it was still leaking.They gave some excuses, but -bottom line - they should have caught that before releasing the vehicle back to me. Your ability to fix my a/c two months ago, AND your shuttle service (on both ends of the repair) were what determined my choice of West Automotive. While acknowledging that you're not the most inexpensive shop, your service has been above average....and yes, I would recommend you to others.
Client vérifié
San Diego, CA
Hyundai Elantra GT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2025
client vérifiéVérifié Client
9
Excellent Experience!
Thank you so much for the fast, efficient diagnosis and repair!
JJ
gravatar
James J.
San Diego, CA
Chevrolet Silverado 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2025
client vérifiéVérifié Client
10
The truck runs really great now. Much appreciated.
The truck runs really great now, much appreciated.
AF
gravatar
Andres F.
San Diego, CA
Subaru XV Crosstrek
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2025
client vérifiéVérifié Client
9
Honest service
Staff was friendly and up front with the service recommendations and options
BW
gravatar
Bryan W.
San Diego, CA
Honda CR-V
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
135000 miles on Honda CRV.
Need maintenance and additional inspections was completed on time and estimated costs. Personnel were friendly and professional. Very satisfied with West Kearny Mesa Auto.
TP
gravatar
Ted P.
Escondido, CA
Chevrolet Silverado 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2025
client vérifiéVérifié Client
10
great service
quick & helpful service and good recommendations
SB
gravatar
Steve B.
San Diego, CA
Nissan Frontier
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/21/2025
client vérifiéVérifié Client
10
Great service from professional people
Mechanics were able to quickly find the problem with my truck
Client vérifié
San Diego, CA
Mazda Mazda3
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/21/2025
client vérifiéVérifié Client
10
Expert advice
Carlo brings an expert automotive background to West Kearny Mesa.
The customer service by Carlo and Angelo was excellent.
CS
gravatar
Chris S.
San Diego, CA
Ford F-150
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/19/2025
client vérifiéVérifié Client
5
Friendly but did not fix original issue
I took my f150 in for some front end noise. I spent almost $2900 to replace front hubs due to worn wheel bearings and to turn rear rotors and replace pads. I got in the truck and the noise is still there. I have to return next week to see what was missed. I’m afraid I will have to spend a bunch of money to fix the noise and the timing is bad for me. I’m not saying I think the wheel bearings weren’t worn. Just didn’t fix the issue. We will see if it gets resolved next week.
Brian B. de West Kearny Mesa Automotive & Transmission a répondu le 06/03/2025 05:33 PM

Hi Chris Sullivan,

Thank you for your feedback. We're sorry to hear you initially left feeling uncertain about the repair, even after replacing the worn wheel bearings and servicing the brakes. We understand how important it is to feel confident in your vehicle’s performance—especially after making a significant investment.

We noticed that you didn’t return for a follow-up visit as planned, so we hope that means the noise resolved itself and the repairs did, in fact, address the issue. If anything changes or you're still experiencing concerns, please don’t hesitate to reach out. We're here to help and always happy to follow up.

Thank you again for your business and for giving us the opportunity to work on your F-150.

Best regards,
Brian Bowersock - West Automotive Group

CH
gravatar
Carol H.
San Diego, CA
Honda CR-V
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/10/2025
client vérifiéVérifié Client
8
Good service, but extra fee we were not told about.
We were not told about the "Invoice Payment Processing Fee" at any time, so we were surprized to see it on the invoice. We are guessing it is for credit card processing, and if we were told about it, we would have paid by an alternate means and saved the $55.09.
MM
gravatar
Mark M.
San Diego, CA
Volvo XC60
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2025
client vérifiéVérifié Client
10
Great Service
Wonderful customer service with great mechanics
JP
gravatar
Joe P.
San Diego, CA
Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2025
client vérifiéVérifié Client
8
ok
They did what they say they would do.
NG
gravatar
Nancy G.
San Diego, CA
Toyota Prius c
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2025
client vérifiéVérifié Client
10
Excellent customer service
Love this place honest and friendly
PK
gravatar
Paula K.
San Diego, CA
Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2025
client vérifiéVérifié Client
10
Regular Maintenance
Joseph is always professional and polite and efficient. I bring my car in for regular maintenance every six months. I trust them. Shuttle drivers are polite and friendly and on time.
Client vérifié
San Diego, CA
Kia Forte
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/04/2025
client vérifiéVérifié Client
10
Tune up
They do what they say they will do.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.