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SureCritic / Réparation automobile / West Broad Volkswagen Audi
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West Broad Volkswagen Audi

Score moyen
Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5
3,5
(40 Avis)
-100
Écrire un avis
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Détails du score

5 stars
57%
4 stars
5%
3 stars
2%
2 stars
<1%
1 star
35%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
-100
Score NPS ®

Détails de l'entreprise

À propos

West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes care of all your automotive needs from sales to service to parts. And what's more, West Broad Volkswagen is also home to the West Broad Collision Center, the official body shop of the Page Auto Group. ...more

Catégories
Réparation automobile, Entretien de la voiture, Concessionnaire de voitures neuves
Contact
(800) 835-7736
Opening in 59 minutes
Heures d'ouverture

Heures d'ouverture

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 6:00 PM
Sun
12:00 PM - 4:00 PM
* Heure de l'Est (É.-U. et Canada)
9001 West Broad Street Richmond, VA 23294-5809
Obtenir des directions

Détails du score

5 stars
88%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
11%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
-100
Score NPS ®

Détails de l'entreprise

À propos

West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes care of all your automotive needs from sales to service to parts. And what's more, West Broad Volkswagen is also home to the West Broad Collision Center, the official body shop of the Page Auto Group. ...more

Catégories
Réparation automobile, Entretien de la voiture, Concessionnaire de voitures neuves
Contact
(800) 835-7736
Opening in 59 minutes
Heures d'ouverture

Heures d'ouverture

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 6:00 PM
Sun
12:00 PM - 4:00 PM
* Heure de l'Est (É.-U. et Canada)
9001 West Broad Street Richmond, VA 23294-5809
Obtenir des directions

Détails du score

5 stars
48%
4 stars
8%
3 stars
4%
2 stars
<1%
1 star
40%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
-100
Score NPS ®

Détails de l'entreprise

À propos

West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes care of all your automotive needs from sales to service to parts. And what's more, West Broad Volkswagen is also home to the West Broad Collision Center, the official body shop of the Page Auto Group. ...more

Catégories
Réparation automobile, Entretien de la voiture, Concessionnaire de voitures neuves
Contact
(800) 835-7736
Opening in 59 minutes
Heures d'ouverture

Heures d'ouverture

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 6:00 PM
Sun
12:00 PM - 4:00 PM
* Heure de l'Est (É.-U. et Canada)
9001 West Broad Street Richmond, VA 23294-5809
Obtenir des directions
Tous les départements' Avis
Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5
3,5
(40 Avis)
Écrire un avis
Avis récents
CW
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Cynthia W.
Windsor Mill, MD
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/21/2017
Deceitful Service Advisors
My daughter's 2016 Volkswagen Beetle was damaged due to a faulty part. West Broad Volkswagen & Audi made this entire process very difficult. They refused to work with me, the dealership where the faulty repair was made in order to secure payment, or even Volkswagen Corporate. They lied to my daughter about what was wrong with her car. They refused to cooperate with another dealership that was simply trying to make payment to them for the correction of the faulty part. They made promises to Volkswagen Corporate to the fact that they would allow my daughter to have a rental for the weekend in order to get to work until Monday when the situation could be resolved. When I tried to contact them to get the loaner for my daughter, they refused to allow us the loaner. The stories kept changing and repeated requests to speak with a manager were met with, " They're not here," or "They're gone for the day." This dealership is untrustworthy and I would never do business with
Non recommandé
Shereen B. de West Broad Volkswagen Audi a répondu le 07/24/2017 11:16 AM

What really happened with this situation is...... The vehicle was brought to our service department for faulty work that was performed at Heritage Volkswagen in Owingsmill MD.  It was an  unwarrantable item.  The other dealership wanted the customer to pay for the repairs and be reimbursed by them.  A loaner vehicle was not necessary because the work for the vehicle has been completed and the vehicle is ready to be picked up.  While it is unfortunate, West Broad Volkswagen is not responsible for the neither the vehicle or the cost of the repair.  We stand behind the work that we perform and this is a situation that must be resolved between the customer and the dealership that performed the work not West Broad Volkswagen

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