business image

West Automotive

Score moyen
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1 137 Avis)
97
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores
5,0
Moyenne de ReScore
97
Score NPS ®

Détails de l'entreprise

À propos

http://shop14508.m1multisite001.wpengine.com/ http://shop14508.m1multisite001.wpengine.com/

Catégories
Entretien de la voiture, Réparation automobile, Vente et réparation de pneus
Contact
(413) 684-1903

Heures d'ouverture

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
9:00 AM - 3:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
24 Depot St Dalton, MA 01226-1806
West Automotive's Avis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1 137 Avis)

SM
gravatar
STAN M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2025
client vérifiéVérifié Client
10
Automobile work
Great work great shop
A+
West A. de West Automotive a répondu le 07/29/2025 04:59 AM

THANK YOU FOR YOUR FOR REVIEW. WE APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU AGAIN 


JG
gravatar
JOE G.
Hinsdale, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2025
client vérifiéVérifié Client
9
Side light
Tough spot to get to,west auto took care of it unsheduled.Great people to deal with.
West A. de West Automotive a répondu le 07/28/2025 04:11 AM

Thank you for your feedback! We're glad we could help you out, even when you found yourself in a tight spot. Our team aims to make those unexpected visits a bit smoother, and it's always nice to hear that our efforts are appreciated. We hope your vehicle is back on the road, and we’re here whenever you need us!


JJ
gravatar
James J.
Peru, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/25/2025
client vérifiéVérifié Client
10
Front brakes
Done fast and done right as usual.
West A. de West Automotive a répondu le 07/25/2025 12:20 PM

We appreciate your feedback! It’s great to know that we could get things done quickly and correctly for you. Our team takes pride in their work, so hearing this really gives us a boost. We hope to keep the momentum going with future visits!


PC
Peter C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2025
client vérifiéVérifié Client
10
Exhaust repair
Exhaust broke and West Auto saved me a lot of money by repairing the area where exhaust pipe broke.
West A. de West Automotive a répondu le 07/24/2025 04:13 AM

We appreciate you sharing your experience with us! We're delighted that our team could come to the rescue and save you some cash while fixing up that exhaust problem. It's always our goal to help keep your car running smoothly—while keeping your wallet happy, of course. If any other automotive mysteries arise, give us a shout!


BW
gravatar
Brian W.
Peru, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2025
client vérifiéVérifié Client
10
Front end work on Ram
Had problem diagnosed elsewhere. Estimated for repair was too high. West's estimate for repair was much lower. Brought truck in for service and discovered that original diagnoses was incorrect. They promptly correctly diagnosed and repair front end issue.
West A. de West Automotive a répondu le 07/24/2025 04:12 AM

We appreciate you sharing your experience! It sounds like West Automotive saved the day and your wallet too. Misdiagnoses can feel like a bad plot twist, but we’re glad our team could turn the story around and get your truck back in prime condition. If only all problems could be resolved as easily as truck repairs! We hope you enjoy the smooth ride ahead.


DS
DOMINIC S.
Dalton, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2025
client vérifiéVérifié Client
10
AC
AC went out. Got it fixed pretty quickly.
West A. de West Automotive a répondu le 07/24/2025 04:10 AM

We're glad to hear that we could help you out in a pinch! Nothing quite like the comfort of a cool breeze on a hot day, right? If your AC ever decides to act up again, you know where to find us. Appreciate your business!


MD
gravatar
Marlene D.
Windsor, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2025
client vérifiéVérifié Client
10
New Brakes
Easy appointment and timely scheduling. Received a call before work was started with what it was going to cost. Done very quickly. Friendly, courteous drop off and check out. Thank you!!
West A. de West Automotive a répondu le 07/21/2025 09:33 AM

It sounds like we hit the sweet spot with your visit! We’re happy to hear that the appointment process was a breeze and that you were kept in the loop about costs. Quick service, friendly folks, and communication—sounds like our recipe for automotive success! Wishing you smooth driving ahead, and if your car ever needs a pit stop, you know where to find us.


BM
Benjamin M.
Pittsfield, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2025
client vérifiéVérifié Client
10
Great service! Goes above and beyond
Greg and team is always accommodating and pays attention to detail. Been using them for years and never disappoints.
West A. de West Automotive a répondu le 07/18/2025 08:07 AM

We're glad to hear that Greg and the team have earned your trust over the years! It sounds like they’ve got a keen eye for detail and a knack for making sure you feel accommodated. Here’s to many more years of keeping your vehicle running smoothly—and we promise we won't let the fame go to our heads!


Client vérifié
Peru, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2025
client vérifiéVérifié Client
10
Oil change
Swift service. Easy in and out.
West A. de West Automotive a répondu le 07/16/2025 01:47 PM

We're glad to hear that you found our service swift and convenient! In and out quicker than a cat chasing a laser pointer—now that’s what we aim for! Your satisfaction makes our day, and we appreciate you taking the time to share your experience with us. Here's to smooth rides ahead!


DH
Drew H.
Becket, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/14/2025
client vérifiéVérifié Client
10
A shop you can trust
West Automotive on Depot street in Dalton has helped me time and time again, whether my vehicle needed an oil change or had a major issue that needed to be looked at and fixed. The shop has professional mechanics that will get to the root of the problem with your vehicle and not gouge you with huge labor costs. I send all my family and friends to get their vehicles serviced and worked on by the skilled mechanics at West Automotive because they are people I can trust. I'd just like to say thank you to the owner Greg, Jesse at the front desk and all the skilled mechanics at West Automotive that have done such a great job through out the years! Thank you guys!
West A. de West Automotive a répondu le 07/15/2025 04:22 AM

It's fantastic to hear that West Automotive has become your go-to pit stop for everything from basic oil changes to major repairs. Our team prides itself on getting to the nitty-gritty of vehicle issues without emptying your wallet in the process – a win-win in our book. We appreciate you sending your family and friends our way; referrals are the highest compliment we can receive. We're glad to know that Greg, Jesse, and the rest of our skilled mechanics have kept your rides running smoothly over the years. Here's to many more miles ahead, all without the drama of unexpected car troubles!


JH
gravatar
Joseph H.
Manchester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2025
client vérifiéVérifié Client
10
Excellent Service
Jesse always strives to accommodate my schedule. The service is always excellent and reasonable.
West A. de West Automotive a répondu le 07/01/2025 07:01 AM

We’re pleased to hear that Jesse has been able to work his scheduling magic for you! It’s great to know that our service hit the mark for you—after all, excellent service shouldn't feel like a luxury. We appreciate your loyalty and look forward to keeping those wheels turning smoothly!


LW
gravatar
LEE W.
Dalton, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2025
client vérifiéVérifié Client
10
regular service
Went in for regular scheduled service and they found another problem and took care of that at the same time. That made things very convent so that I did not have to make another appointment. Great job as always.
West A. de West Automotive a répondu le 07/01/2025 05:35 AM

We're delighted to hear that your visit was not only productive but also convenient! It's our goal to tackle those pesky problems while you're here—consider us your automotive multitaskers. We appreciate you taking the time to share your experience, and we'll keep striving to keep things running smoothly for you. Safe travels until next time!


JG
Jayden G.
Pittsfield, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2025
client vérifiéVérifié Client
Catégorie : Service
Jayden said overall they're good but she has to bring her vehicle back in because it's still leaking oil. She added that their prices are good.
Recommandé
West A. de West Automotive a répondu le 07/04/2025 09:34 AM

We appreciate your feedback and are glad to hear you find our prices appealing! It sounds like your vehicle has a bit of a stubborn leak that just doesn't want to quit. We're committed to getting that sorted out for you. Please bring it back in so we can tackle the issue together. Open communication is key, and we’re here to make sure your ride is in top shape!


HW
gravatar
HAROLD W.
Dalton, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/27/2025
client vérifiéVérifié Client
10
friendly and prompt service.
Started using West Auto right after it opened. Billy West gave excellent service then and after many years I'm still getting that same friendly service today .
West A. de West Automotive a répondu le 06/27/2025 08:09 AM

It's fantastic to hear that you've been with us since day one! We're glad to know that the friendly service you experienced back then has carried on through the years. It seems like Billy truly set the bar high, and we aim to keep it there. Here’s to many more years of excellent service and probably a few more friendly chats. Thanks for being part of the West Automotive family!


VL
gravatar
VIC L.
Dalton, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2025
client vérifiéVérifié Client
10
Top notch
As always great job by the staff at West’s.
West A. de West Automotive a répondu le 06/26/2025 04:14 AM

We appreciate you taking the time to share your experience with us! It's great to hear that our team continues to deliver the quality service you expect. We're just out here doing our best to keep things running smoothly—kind of like a well-oiled machine, but with fewer squeaks. We look forward to keeping your vehicle in top shape!


1-15 sur 1138 résultats
Bons de services et publications
Thanks a ton for the kind words! 🚗✨ Great service is what we aim for—like your car, we keep things running smoothly! We're delighted to have you as part of the West Automotive family. #CustomerCare #AutoLove
Apprendre encore plus

We appreciate the love! 💖 We're thrilled you enjoyed our service and found our prices reasonable. We're here to keep your ride smooth and wallet happy! 🚗💨 Thank you for choosing West Automotive! #CustomerAppreciation #WestAutoCare
Apprendre encore plus

We’re thrilled to hear you appreciated our thorough and prompt service! 🚗💨 At West Automotive, we believe every car deserves VIP treatment! Thanks for trusting us with your ride! 🌟 #CustomerAppreciation #WestAutomotive
Apprendre encore plus

We love hearing that our customers feel respected! At West Automotive, you come in as a driver and leave as a VIP! 🚗✨ Thanks for the great review, and keep those engines running! 💪 #CustomerRespect #WestAutomotive
Apprendre encore plus

Thank you for the kind words! We're all about honesty here—no patching up things that don’t need a tune-up! 🚗💨 Speedy service is our jam, and we're thrilled you noticed! Come back anytime for more car care! #CustomerAppreciation #WestAutomotive
Apprendre encore plus

Thank you for the fantastic review! 🚗 We're glad we could keep your Honda CRV running smoothly and your check engine light off! We're always here to make car troubles a little less troublesome. 🛠️ #WestAutomotive #CarCareExperts
Apprendre encore plus

Thank you for the great vibes! ?✨ Timely oil changes and tire rotations are our jam! We appreciate your trust in us to keep your ride smooth and speedy. Keep rolling with confidence! ? #WestAutomotive #SmoothRides
Apprendre encore plus

Thanks for the high praise! We always strive to keep your ride running smoothly—like a well-oiled machine! ?? We're grateful for your trust in us! #BestService #WestAutomotive
Apprendre encore plus

We love when we can silence those abnormal sounds! ?? Thanks for trusting us with your wheel bearing—you were back on the road in no time! ?? We appreciate the kind words and your recommendation! #WestAutomotive #CarCareExperts
Apprendre encore plus


?? We're thrilled to hear about your smooth braking experience! Our team loves turning “pulsing” into “perfect”! Thanks for trusting us with your truck. We promise to keep the brakes on point and the smiles rolling! ? #BrakingBad #WestAutoCare
Apprendre encore plus


? Thank you for the stellar review! ? We're thrilled to hear you had a great experience with Greg. Look forward to seeing you again! #CustomerSatisfaction #AutoCare
Apprendre encore plus

Thanks for the 5-star review! We're thrilled we could help with all the car issues. ? Our team loves going the extra mile for customers like you! #HappyCustomers #CarCare
Apprendre encore plus

? We're thrilled to hear that we could swiftly resolve the issue for you, and we appreciate your understanding! Thank you for the wonderful review, Carlton. Your support means the world to us! ?? #CustomerSatisfaction #CarCare
Apprendre encore plus

Thanks for the 5-star review, Dick! ⭐️ We're thrilled you found our service timely and budget-friendly. Looking forward to keeping your wheels rolling smoothly! ? #HappyCustomers #WestAutomotive
Apprendre encore plus

✨ Thanks for the stellar review, Kevin! ⭐️ We strive to keep things speedy without compromising quality. ?? We appreciate your support! #CustomerSatisfaction #WestAutomotive
Apprendre encore plus


Thank you for your kind words, Brenda! ? We're so glad you trust us for your automotive needs. ? #WestAutomotive #Dalton
Apprendre encore plus

Thank you for your kind words, Ivor! We're so glad we could help you get back on the road. ? #WestAutomotive #Dalton ???
Apprendre encore plus

?? Thanks for choosing us! We're glad we could help you out. #OilChange #Dalton ??
Apprendre encore plus
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.