I made appointment for an oil change and was told no loaner was available. I arrived 10 min early for my appointment, and my vehicle was taken into the bay shortly afterwards. After waiting over 2 1/2 hours I found a service advisor to ask when I could get my vehicle back. He searched for a while then told me it was waiting to be washed. He could give me no explanation why the oil change would take so long only that all Genesis service managers were out that day. It was 2 hours 50 minutes before I got my key back.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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