Manager Murad Lacks Professionalism and Communication Skills
I paid for my vehicle in full. The vehicle was reasonably priced, but the manager who handled the sale lacked in professionalism and communication skills. He also didn’t go to the DMV to finalize the sale until 2 days after the check cleared. Upon pick up my car’s gas light was on and there was no gas in my vehicle. Within 24 hours of having my car the check engine light came on. I took my car to another certified shop, closer to me, to get my vehicle inspected because it continued to over heat. I was informed that my vehicle had a blown head gasket, coolant was going into the cylinder, my AWD vehicle had mismatch tires on (not recommended for AWD vehicles and can cause serious issues). When I informed the manager, Murad, he said he didn’t trust what the other certified shop said. Even though it was their responsibility they did not help me with figuring out getting my vehicle towed to their shop. They have had my vehicle for 2 weeks now, the manager has ignored my texts and calls regarding the status of my vehicle for the last week. I did not receive a receipt when dropping my vehicle off. Honestly I’ve been very patient and polite about everything, but soon I feel like I will have to contact my lawyer and get them involved. It has been nothing but a headache dealing with this shop and it’s not the mechanics fault. It is the manager that handles selling their vehicles and the day to day “communications”. I out that in quotes because he does not communicate and when he does he says all the wrong things and tries to make it personal.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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