business image

Waterloo Automotive

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(632 Avis)
96

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
96
Score NPS ®

Détails de l'entreprise

À propos

Family owned and operated since 2004. Servicing all makes and models for all of your maintenance and repair concerns. Family owned and operated since 2004. Servicing all makes and models for all of your maintenance and repair concerns.

Catégories
Entretien de la voiture, Réparation automobile, Réparation automobile d'importation
Contact
(618) 939-5855

Heures d'ouverture

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
622 N Market Street Waterloo, IL 62298-1012

Affiliations

AAA - Approved Auto Repair
ASE
Waterloo Automotive's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(632 Avis)

HK
gravatar
Heidi K.
Waterloo, IL
Chevrolet Traverse LT
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/19/2026
client vérifiéVérifié Client
5
speed of service
I had an appointment at 8:30am to get new tires, and it wasn't complete until 2:00pm. It seems like the speed of service is a bit slow.
Josh W. de Waterloo Automotive a répondu le 02/19/2026 12:11 PM

We appreciate you taking the time to share your experience with us.  We apologize for this misunderstanding, we should have communicated better.   
We schedule all of our appointments as daily dropoffs.  The only exception being 3 reserved time slots each day for basic maintenance visits (oil change, tire rotation, bulb replacement, etc).  
This is especially important with tire changes and wheel alignments because they can only be done one at a time.  
That said, I am very sorry that we didn't communicate this better when you were dropping it off yesterday morning.  If we had have, we could have all been on the same page from the start.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.