Voss Hyundai’s factory certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead.Voss Hyundai’s factory certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead.
Recently bought a brand new Palisade. Just made first payment. While in another state the engine goes out and states it needs immediate attention. I drove to the nearest dealership and they were amazing to help me the best of their ability. Which wasn’t much at no fault of their own. They drove me to airport to get a rental and will be servicing my car. VOSS HYUNDAI however, is terrible and their manager Jeff was useless. Himself along with customer care and roadside all told me not their problem and they can’t help. Jeff would tell me he would call me right back yet I would wait 3hrs and then have to call repeatedly until someone would track him down for me. He told me he is doing all he can to assist and I asked to explain what you have done? His response was, answer my questions. Then proceeded too tell me that any other manager would just hag up and not answer questions because it’s not their problem. I asked to speak with the GM and stated I would just like to return the vehicle and then write me a check for my trade in and part ways amicably. He tells me nothing they can do and again, not there issue. When buying the car both Jeff and Nick told me how well they take care of their customers and how amazing they are. We even bought the extra warranty packages and all. Yet roadside refused to help because we were not outside of 150 miles and customer care said it didn’t happen within M-F and they can’t help until Monday and that even then it’s not there issue and will send it to a case manager to handle. The absolute worst treatment for someone who just purchased a brand new vehicle.
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