Unless your car is under warranty I would avoid this place like the coronavirus. I contacted them for a simple timing belt replacement was quoted a price of $765 I also inquired about the water pump replacement as normally part of replacing the timing belt and was told that they never if ever replace the water pump as a never see it go bad. I thought the price was reasonable so I went ahead and booked an appointment. When I went in and filled out the paperwork I also inquire about having a serpentine belt replaced and the cabin air filter replaced also. The cabin air filter replacement was $120 which I thought was a little high but said OK and was told by Jesus and his colleague that the serpentine belt was part of the timing belt replacement. I went ahead and authorized him to do the work. A couple hours later I get a call from Jesus saying the mechanic found that the cam seals were leaking and needed to be replaced and also that he found a leak in the coolant hose and it needed to be replaced at a cost of $300. Now mind you I always keep my motor clean and check for any leaks I had checked the day before and the motor was dry and there was no signs of any overheating or coolant. Now the price of the repair had gone from $765 to $2700. At this point I felt like a hostage knowing they already had my car apart and anything I questioned they could’ve damaged to make it look like it was an actual issue. Angrily I agreed to have the work done just to get it over with so I never have to deal with this place again. I get a call the next day saying that they were behind in work and the work on my car would not be completed till the following day so now that’s 2 day when the work was scheduled to be done in one. The day the work was supposed to be completed I had waited all day and finally I had to call them to find out when my car will be ready and was told that the car was almost ready and will be completed shortly and now the price has gone up to $3200. I told Jesus that he had quoted me a price of $2700 and he said according to my notes he said $3200 which was an out right lie. I just wanted this nightmare to be able over so I said fine I’ll be able to pick up my car. He said it was being cleaned and will be ready for me when I got there. I paid the bill and went out to get in my car and noticed that the car was dirtier than when I dropped it off and also there was oil and black marks all over my driver side floor mat. Again I just want to get out of there. I started the car and started driving away and the maintenance light came back on which was the reason I brought it in to have the timing belt replaced and the maintenance done. I went back to the service counter and was greeted loudly by some other person asked me if you could help me in a manner that was very rude. I told him I just spent $3200 and the maintenance light on my car was still on. He asked for my key and went outside did something and came back in and said oh he needed a key to turn off the maintenance light which they had the key the whole time and they should’ve been done. This dealership is one of the reasons I do not trust dealership to do any work on any of my cars and will definitely not be doing any future business with Volvo cars of Phoenix.Please do your research and read reviews before taking your car to Volvo cars of Phoenix as I would not recommend them to anyone unless your car is under warranty and then I would think twice.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
