I really thought I was done with this dealership after getting rid of the Jetta that I returned because of the whole diesel fraud back in April 2017. Well the third part agent didn't tell me I need to go on the DMV site to change ownership. Got a letter from DMV that the registration is still in my name and needed to renew the registration. Called DMV left a message and two days later Brian calls me to get that take care of. He was to send over the authorization form via email and told me to call if I didn't have it. Well I didn't get it........
The first sales rep I got kept saying Brian isn't there yet I JUST talked with him 60 seconds ago. I tried to explain that I had just talked with him and if he could just go check who handles the dmv registration changeovers. He left me on hold until the phone went to voicemail because he simply didn't want to deal with finding the right Brian or connecting me with someone who could help me......like Felinda, the manager. I could tell from his voice that I was just a big nuances and he was just looking for a way to get rid of me. Then I called back to get ANOTHER incompetent employee who got me over to another employee who left me on hold for so long that my phone call AGAIN went to voice mail. I called back a third time and this time asked for the manger Felinda. I asked to speak to her directly. I was patched through to her VOICEMAIL. So I called back to get her on the line. At this point I'm livid and rightly so. So I kept calling back until someone would get off their a** and actually do something to help me. That took 10 call backs until some found her. Seems that the only way to get anyone to respond at VW is to be the squeaky wheel. Niceness doesn't work at this dealership. It did 10 years ago when I bought my EOS but since then the whole staff has changed.
My registration is due on the 18. I called on Monday to have this handled. It is now Wednesday. I'm upset about , ONCE AGAIN, the customer service of the employees at VW Oakland. Check out my other reviews.
I truly hope that this place goes out of business. With the way I have been treated there starting with the guy who leased me my jetta in 2013 to today, I truly hope that no one else has the displeasure of dealing with their rudeness.
I have a beautiful BMW 328i convertible with 17,000 miles on it that drives like a dream and costed me less then my crappy Jetta TDI. So glad to be rid of the VW and THIS dealership. BMW staff is so much nicer, classier and knowledgeable over all.
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The first sales rep I got kept saying Brian isn't there yet I JUST talked with him 60 seconds ago. I tried to explain that I had just talked with him and if he could just go check who handles the dmv registration changeovers. He left me on hold until the phone went to voicemail because he simply didn't want to deal with finding the right Brian or connecting me with someone who could help me......like Felinda, the manager. I could tell from his voice that I was just a big nuances and he was just looking for a way to get rid of me. Then I called back to get ANOTHER incompetent employee who got me over to another employee who left me on hold for so long that my phone call AGAIN went to voice mail. I called back a third time and this time asked for the manger Felinda. I asked to speak to her directly. I was patched through to her VOICEMAIL. So I called back to get her on the line. At this point I'm livid and rightly so. So I kept calling back until someone would get off their a** and actually do something to help me. That took 10 call backs until some found her. Seems that the only way to get anyone to respond at VW is to be the squeaky wheel. Niceness doesn't work at this dealership. It did 10 years ago when I bought my EOS but since then the whole staff has changed.
My registration is due on the 18. I called on Monday to have this handled. It is now Wednesday. I'm upset about , ONCE AGAIN, the customer service of the employees at VW Oakland. Check out my other reviews.
I truly hope that this place goes out of business. With the way I have been treated there starting with the guy who leased me my jetta in 2013 to today, I truly hope that no one else has the displeasure of dealing with their rudeness.
I have a beautiful BMW 328i convertible with 17,000 miles on it that drives like a dream and costed me less then my crappy Jetta TDI. So glad to be rid of the VW and THIS dealership. BMW staff is so much nicer, classier and knowledgeable over all.
STAY AWAY!