I have been using the Springfield location of Virginia Tire and Auto (and its predecessor service station) for 31 years. It consistently provided excellent service: knowledgeable, honest, dependable, fairly priced. That is no longer the case. On their recommendation, I made an appointment for wheel bearing work June 26 and left my auto last night at the night drop.They told me I would be called in the morning after the technician had looked at it. About noon today I phoned and was told the car "is not ready yet" but it would be ready for pick up in the evening. I phoned again about 4 pm and was again told the car was "not ready yet" but it would be ready before the 8 pm closing, and they would phone me when it was ready. At 7:05 pm I went to the shop after no one picked up my phone calls. After a few minutes wait, I was told the technician had still not looked at my auto and that he would in the next few minutes. Given the brief time before closing, they could not assure me the auto would be ready. Appointment made at their recommendation; twice lied to about the status of the repair; no work done. Clean and courteous, but if you lie to your customers you forfeit all previously earned reputation.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
