Completely agree with 5-star rating -- "as good as it gets." We have had three vehicles inspected and serviced over several years now at VA T&A of SF. Consistently, we have received extremely high quality service, at reasonable prices. More significantly, on more than one occasion, they have fixed problems that I thought would be much more expensive for a fraction of what i anticipated, or declined the work, saying it just wasn;t worth putting money into an older vehicle. Case 1 was an A/C problem on a 12 year old van. I was prepared for a new compressor, etc. -- they replaced a fuse for about $25. Second case, was a 16 year old 220k mile truck that needed a new drive train. We knew this would run into the thousands and were willing to put up to about $4k in. They new this. When they took it in for an estimate, they noticed there were major problems with the frame (rust through) that would prevent it from passing inspection in 3 months and rendered vehicle very unsafe to drive. Basically they refused to work on it. They could've easily taken my $4k and failed the truck in a couple of months. But they chose to do the right thing and take care of their customers -- me and my family, which includes two teenage drivers. Enough said, in my book!.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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