Had my infinity serviced at this place the other day, very simple thing such as oil change needed to be done. When I got back home and parked on my driveway I’ve noticed that something was leaking very heavily on my driveway. I looked under the car and found that engine coolant tube was broken off! They did not want to admit the guilt up until I requested to watch the video recording from the shop, after battling for several hours they agreed to fix it! Unfortunately this is not the only occasion when they broke something in my Infiniti and Honda. Nevertheless, trying to avoid coming to this place ever since!!!
Non recommandé
KB
Kira B.
Washington, DC
10/03/2017
Botched a Simple Oil Change
I went for a simple oil change and they did not install the oil filter properly, leading to a seized engine and hundreds of dollars of repair work.
I brought my car into VA tire and Auto of Cascades for a brake inspection. Upon getting under my car the technicians discovered the undercarriage was coated in engine oil which had been leaking. They showed me everything they found and explained it to me in a simple manner. After getting a degreaser package and coolant pressure test it was determined that my head gaskets were leaking coolant and oil. I decided to shop around for service and actually found that the Subaru dealer ( I have a Subaru) was going to charge me about 25% less than VA Tire and Auto so i decided to go with them. The one issue I did have with VA Tire and Auto is the amount of markup they wanted to charge me for the parts involved in the head gasket service. 200% more than the authentic Subaru parts that the dealership used for generic brand auto parts. Be wary of this. Other than that they are honest and trustworthy from what I could tell from my experience.
My headlight went out during the day and I didn't want to get a ticket. Got there shortly before closing and they were able to fix it quickly. Really appreciate their "can do" attitude.
Took two cars in for oil changes and was done in an hour. I was able to wait in the comfortable lobby area! I could've enjoyed a nice cup of coffee too.
Everyone is friendly, the work is done in a reasonable amount of time. I appreciate the shuttle, loaner car and the little things like wiping off the dashboard.
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