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SureCritic / Virginia Tire and Auto of Ashburn
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Virginia Tire and Auto of Ashburn

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(1 845 Avis)
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Détails du score

5 stars
72%
4 stars
14%
3 stars
3%
2 stars
3%
1 star
5%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5
Avis original
Évaluation globale 1,8/5Évaluation globale 1,8/5Évaluation globale 1,8/5Évaluation globale 1,8/5Évaluation globale 1,8/5
5
Total des ReScores™
3,4
Moyenne de ReScore™

Détails de l'entreprise

Catégories
Contact
(703) 939-9790
Open
Heures d'ouverture

Heures d'ouverture

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 8:00 PM
Wed
7:00 AM - 8:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 8:00 PM
Sat
7:00 AM - 6:00 PM
Sun
9:00 AM - 5:00 PM
* Heure de l'Est (É.-U. et Canada)
43781 Parkhurst Plaza Ashburn, VA 20147
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Virginia Tire and Auto of Ashburn's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(1 845 Avis)
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Avis récents
JH
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JASON H.
Ashburn, VA
Audi Q5
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2016
client vérifiéVérifié Client
Outstanding service and attention to detail
I took my recently purchased 2010 Audi Q5 to VA Auto due to an issue with excessive road noise. They were very quick to determine the source of the problem (rotational tyres so on a Quattro) and incorrect alignment. They were able to quickly source replacements and offer a very competitive rate. Highly recommended a very knowledgeable team.
Recommandé
IF
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IRA/KAREN F.
Ashburn, VA
Honda Accord
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2016
client vérifiéVérifié Client
Repairs
As usual, I enjoy using VA Tire for all my car repairs
Recommandé
LD
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LINDA/RALPH D.
Ashburn, VA
Pontiac Vibe
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/09/2016
client vérifiéVérifié Client
Yearly Car Inspection
There was no line when I brought in my car for inspection. The employee told me it would take about 15 minutes. After half an hour I went to the desk. The employee said the car was done 10 minutes earlier. Why didn't they no tell me? My time is as precious as theirs. Communication needs to be improved.
Recommandé
Jeff T., Store Manager de Virginia Tire and Auto of Ashburn a répondu le 01/12/2016 04:16 AM

Thank you for your business and your valued feedback. Communication is a huge priority to make the customer experience the best it can be. I apologize that your experience was less than satisfactory. We know better. We will make sure this gets with the team so that this will not be the same during your next visit. Thank you again for your business and feedback. 

Jeff Trump
Store Manager
(703) 724-9000
MW
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MARK W.
Ashburn, VA
Acura MDX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2016
client vérifiéVérifié Client
inspection
Fast service
Recommandé
AH
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ARLENE H.
Ashburn, VA
Honda Civic
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2016
client vérifiéVérifié Client
5 star experience
Extremely pleasant staff.... excellent system for inspections/emissions test.... will continue to use this shop for future car needs. Will
recommend to all my friends.
Recommandé
SM
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SHANNON/SHAWN M.
Ashburn, VA
Toyota Sienna
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2016
client vérifiéVérifié Client
Great helpful place for servicing
The customer service yesterday was excellent. Everyone was very knowledgeable and friendly and helped me get on my way as fast as possible. Would recommend.
Recommandé
RA
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ROBERT A.
Ashburn, VA
BMW M235i
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2016
client vérifiéVérifié Client
They will try to make it right.
I visited the service center to have the tire pressure monitors replaced on my BMW. The service center was not able to perform this task during my visit. They did not have the electronic device needed to activate the monitors. They phoned and explained that a new device was ordered by the shop. They said I would be notified in about a week to complete the work on my BMW. As of this writing, I am waiting to hear from them. Most of my experience with this service center has been positive. I am anticipating that the work will soon be finished and in good working order.
Recommandé
PP
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PHILLIP P.
Leesburg, VA
Honda Accord
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2016
client vérifiéVérifié Client
Excellent service
Excellent customer service. Fast and speedy service. Highly recommended.
Recommandé
JD
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JOHN/KATHERINE D.
Ashburn, VA
Honda Odyssey
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2016
client vérifiéVérifié Client
Professional, customer focused, efficient!
Had my car inspected. In and out in less than 20 minutes!
Recommandé
RK
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RICHARD K.
Leesburg, VA
Jeep Liberty
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2016
client vérifiéVérifié Client
I work 7 days a week, I need to get in and out fast, and that's why I keep coming back.
I recommend you to all my friends and family
Recommandé
CB
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CHARLES B.
Ashburn, VA
Toyota Avalon
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2016
client vérifiéVérifié Client
Good job
The staff.
Recommandé
TC
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TODD/CAROL C.
Ashburn, VA
Mercedes-Benz C300
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2016
client vérifiéVérifié Client
Battery check
Checked my battery without having to wait and had a replacement in stock. Great service!
Recommandé
DG
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DAVID and MARY G.
Ashburn, VA
Toyota Avalon
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2016
client vérifiéVérifié Client
Great Place
Friendly service, fast & efficient
Recommandé
NS
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NICK S.
Ashburn, VA
Toyota Venza
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2016
client vérifiéVérifié Client
Quality service
Was able to drop car off and pick up next day. It was ready first thing in the morning. Also, I forgot to present the coupon I had. They gave me a credit equal to the coupon amount to use next time.
Recommandé
RP
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RAJEEV P.
Ashburn, VA
Acura TL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/06/2016
client vérifiéVérifié Client
Poor Customer care
It took 15 mnts to do state inspection, but waited 30 mnts to pay.just one person at the customer care desk,and they spend way too much time chitchat with some customers, no respect for people standing on the line, not recommended
Non recommandé
Jeff T., Store Manager de Virginia Tire and Auto of Ashburn a répondu le 01/06/2016 12:23 PM

Thank you for your feedback and valued business. I sincerely apologize to hear about your experience. We know better to not carry ourselves in the manner. We need to be attentive to our customers and respect their time, we know better. I have shared your feedback with the team to help reinforce why we are here which is for our customer. Please call or email me and I would like an opportunity to speak to you more regarding your experience. Again, thank you for your feedback and business. Have a great day.

Jeff Trump
Store Manager
(703) 724-9000
jtrump@vatire.com
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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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