Vérifié ClientWe appreciate your feedback and sincerely apologize for the ongoing issues with your son's vehicle. Please know that we take your concerns seriously and are committed to resolving this matter. To address this situation let it be known that each time the vehicle returned to our shop the previous code that we diagnaosed and made the repair were no longer present. That lets us know the repairs we made to the vehicle fixed the issue that was at hand each time. This vehicle had multiple issues that occuring at different times. I explained this to our customer. I pulled his history records and showed him that new codes were showing up in the PCM and that he was having different issues each time. This was made very clear to him but he did not like that answer even though that is a matter of fact. I explaind that the check engine light comes on for many many reasons. I also told him that we will be more than happy to look as his vehicle again for the new issue but we unfortunatly would not be able to get his vehicle until my next open appointment. This was not a satifatory answer eother, but that the best we can do. We strive to satisfy all of our customers as can be seen with our reviews. In short this vehicle was having multiple issues over time and we corrected each one as the were presented to us. Some vehicle have more issues that others and this is one of those situations. We try to make everyone happy when they leave here but as we all know sometines people are not simple to satisfy. We are celebrating 40 years in business this month. That alone speaks of the quality work we provide.
