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Vérifié Client
In my case this was not what transpired. When I first arrived at the dealership I was shown my new vehicle and it was filthy. A huge amount of bird faeces covering the passenger side headlamp, and enough dirt that one could not determine if there were in fact any scratches on the paint. I stated to my salesperson "the car will be detailed before I drive away" and he told me it would. The car was not detailed and was so dirty that in order to finally drive it away the wipers had to be engaged to be able to see out of the windshield properly.
The second thing that I noted while inspecting the vehicle is that the 120 volt charge cord was missing. I brought this to the attention of my salesperson and he ensured that one would be placed in the vehicle before I left. This did not happen. When I arrived home to plug in my PHEV Outlander for the first time I was out of luck.
The sequence of events happened as such. At approximately 10:30 on Wednesday it was agreed upon a deal to purchase my new Outlander. I informed my salesperson that I would not be onsite at the dealership until approximately 5pm after I finished my shift. I was assured that was not a problem and the vehicle that I was to purchase would be ready for me. This was not the outcome.
When asked why the vehicle was not detail I was told the washbay was no longer open and that I could come back to have it detailed at a later date. So the expectation is now on me to take time out of my schedule/life in order to what? The dealership had 6.5 hrs that day to have the vehicle showroom ready and dropped the ball.
I texted and called my salesperson when I discovered that the charge cord was missing. At 8:50 am the next morning I received a text stating that he had asked someone else to put the charge cord in the vehicle "but it looks like it got missed". He informed me that he had one for me to pick up anytime. So I had to take time out of my lunch break that day to drive to the dealership in order to pick up the charge cord. When I did walk into the showroom the charger was sitting in a bag behind the salespersons desk, he was on the phone. He acknowledged me by picking up the bag, walking over and handing it to me.
Before I left the showroom I paused for a moment to see if there was any recognition of what transpired by the sales manager who was sitting at his desk but there was not. I walked out of the showroom and haven't heard anything further about what transpired.
I am hoping that as time goes by and I have to interact with the Mitsubishi dealership for service to my new PHEV Outlander I have a more positive experience.