About auto repair and towing service in Baton Rouge provides the Louisiana area’s most extensive, expertly executed range of automotive repair and preventative maintenance services. From oil changes and tire rotations to engine replacements, we stake our reputation upon thorough, quality-guaranteed work delivered efficiently and with the About auto repair and towing service in Baton Rouge provides the Louisiana area’s most extensive, expertly executed range of automotive repair and preventative maintenance services. From oil changes and tire rotations to engine replacements, we stake our reputation upon thorough, quality-guaranteed work delivered efficiently and with the utmost courtesy. ...more
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Vérifié ClientVérifié ClientVérifié ClientDarryl Bell, thank you for taking the time to share your experience with us. We appreciate your honesty and are sorry that your visit did not meet your expectations. We understand your concerns about the waiting time, the clarity of the recommended repairs, and your interaction at our front desk.
However, we regret that you did not share these concerns with us directly while at the shop. We genuinely believe that if you had expressed your worries at the time, we could have provided you with the necessary explanations about your vehicle’s condition, the diagnostic process, and why the additional repairs were recommended. Our goal is always to ensure our customers understand the work being done on their vehicles and feel confident with our recommendations. We sincerely regret that you left with these impressions.
We also understand that it may have seemed like some employees were walking around without working, but we would like to clarify that our team is professional and dedicated to their tasks. You may have observed an employee taking a well-deserved break or grabbing a drink or snack. Please rest assured that we do not pay our mechanics to walk around aimlessly, but rather to focus on providing quality service.
If the people who recommended our shop did so, it is because they trusted our intention to offer the best service possible to all our clients. We would love the opportunity to regain your trust. We invite you to bring your vehicle back to Velasquez so we can demonstrate the quality of our services.
Happy Holidays!
Vérifié ClientThank you so much for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with us at Velasquez Auto Repair and Towing Service. It's fantastic to know that our team made you feel welcome, and you appreciated the cleanliness of our customer area.
We're glad you chose us after being recommended and look forward to being your trusted auto repair shop in the Baton Rouge area. If there's anything else we can do for your Toyota RAV4, don't hesitate to reach out. Thank you for trusting us!
Vérifié ClientThank you for your fantastic 5-star review! We're delighted to hear that you found our service for your Toyota Highlander both quick and affordable. Providing efficient and reliable service is always our goal, and it’s great to know we met your expectations.
If there’s anything more we can do for you in the future, please don’t hesitate to let us know. We truly appreciate your trust in Velasquez Auto Repair and Towing Service!
Vérifié ClientCarlos V., thank you so much for your 5-star review! We're thrilled to hear you had a great experience with us and that our team provided friendly service at a fair price for your Toyota Tundra 4WD Truck.
Your satisfaction means the world to us, and we’re grateful for your trust in Velasquez Auto Repair and Towing Service. If you ever need anything else, don’t hesitate to reach out. We’re here for you!
Vérifié ClientShawn S., thank you so much for your glowing 5-star review! We're delighted to hear that you found our service for your Dodge Avenger to be professional, efficient, and quick. Your recommendation means a lot to us, and we’re thrilled to have exceeded your expectations.
If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for choosing Velasquez Auto Repair and Towing Service, and we look forward to serving you again in the future. Happy Holidays!
Jawand C., thank you for your fantastic 5-star review! We're so glad we could help you with your truck after it was towed to us. Accurately diagnosing the issue and resolving it quickly is always our priority, and we’re thrilled that we could do that for you at an affordable rate.
Thank you for trusting Velasquez Auto Repair and Towing Service to program and install your BCM within a day. Your recommendation means a lot to us, and we look forward to being your go-to shop for any future mechanical work. Happy Holidays, and we’re here whenever you need us!