Vandergriff Hyundai service center is staffed with expert technicians who provide quality Hyundai repair and maintenance.Vandergriff Hyundai service center is staffed with expert technicians who provide quality Hyundai repair and maintenance.
READ TERMS AND Agreement before Purchasing WARRANTY
My 2019 Jeep Cherokee purchased from your dealership at the end of February 2026, broke down 2 weeks ago. It was towed to this dealership in hopes that everything would be covered and I would have my car back by now. Most of time was due to poor communication/customer service. They did not even diagnose my car for 2 or 3 days and then to get confirmation on the diagnosis took another 2 days. Then it took another couple of days to get a concise determination on what was covered/not covered by the warranty. Mind you, the calls where I finally got through were from me calling, not the service department contacting me. I will complain about the lack of customer service later, but for now I have a bigger problem. When I bought the vehicle from Torrey in February, I also bought the warranty. I did not think that I was going to be able to get a vehicle from a reputable dealer, so I had things lined up at a couple of tote the note lots. Torrey and that team worked a great deal as I thought. I had been incredibly pleased with my vehicle until the issue happened 2 weeks ago. I was on the highway, driving to work and my vehicle began to smoke. I tried to get to the nearest exit, but the car stopped driving. A policeman came to my aid and told me that the coolant was out to which I walked to 7Eleven to get coolant, but the car would not start even after filling it with the coolant. I ended up having to get the car towed to the dealership. As I stated previously, it has been a hassle trying to get answers from your staff during this process. Either people not calling back or being put on hold for over a half hour or speaking to someone that acted as though I was the problem. Finally on April 30, did I talk to the general sales manager who explained that the warranty company (MPP) refused to cover the engine because the faulty issue was the coolant hose having a leak that caused the car to over heat and because the hose is not a covered item on my policy then they could not cover the engine. Now how does that make sense? This is what I am being told. Do I feel like this is a legal problem, yes? This is ridiculous. I thought the main components on my vehicle were covered according to my overview of the policy, but in some fine print that I did not have access to, says that if the component that causes the damage is not covered then that part of the warranty is null and void. I blame the warranty company, but also, I blame the dealership as well. This warranty is apparently a joke. Anything could have caused that engine to fail and because it may not be covered on the warranty it voids a major component being covered. The finance guy did not even give me a copy of my warranty but just told me just as I summarized in this letter. I had to ask for copies of my signed documents days after purchasing the car a couple of days after the purchase. Even then, I was only given the highlights of the coverage. I still don’t have a copy of my full warranty that states what the warranty company says is on the document. I have called them with no positive outcome. I tried to talk to a supervisor to no avail. It is as though the warranty and dealership are in collaboration. I can’t believe that you don’t stand behind the vehicles that you sell. Again, I have only paid one car note and have only had the vehicle for 2 months. It had a leak in the coolant hose, and I did not see any fluid dripping as I left my parking spot or I would have brought the vehicle in. There were no red flags on the dashboard until the car died. That is when the engine light came on. Why would the dealership not take any responsibility because I did not have the vehicle that long or at least help fight with the warranty company about the coverage. At the least, I should be able to get a refund on the warranty as it was misleading. If that phrase is in the warranty, then the dealership should give consumers the full warranty when selling this warranty to consumers. I am appalled by and angry about this situation. As a consumer, it appears that you can and will be taken advantage of by dealerships that take no responsibility. If I knew that the warranty would not cover the engine based on certain components than I would have, at least, thought about whether it was worth it. When you tell someone, it covers the major parts then you assume that is if those parts go out. Now I have a car that I can’t drive or afford to get fixed, plus a car note that I am supposed to pay without fail.
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