At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy. At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy.
At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy. At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy.
At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy. At Vancouver Toyota in Vancouver, WA, we provide our customers with a world class sales and service center. We are proud to provide our customers with the best service and sales experience and want all our customers to be happy.
Vérifié ClientTo Ronald,
It was a pleasure speaking with you, and I sincerely apologize for the condition in which your vehicle was returned. We have addressed this with the technician. He had inadvertently left the passenger seat reclined after accessing the cabin filter, and the driver’s seat settings should also have been returned to their original position.
We appreciate you bringing this to our attention, and we truly value your business. Please don’t hesitate to reach out if there is anything further we can do for you.
Sincerely,
Lynn Quiding
When I leave a car for service I expect to get it back in the same condition, except for the repairs that are performed.
More clarity when requesting a courtesy pick would be helpful. When asked for a shuttle pickup, there was unclear communication that resulted in a text being sent instead of a call.
When I told the service rep of this, he asked if I would like to receive a call from the Customer Service Manager. I received a call very shortly thereafter and had a pleasant discussion. I am sure that the issues were dealt with and whatever training involved was reinforced.
We have been highly-satisfied customers of Vancouver Toyota and this is the third car we have had serviced there. While these three issues were minor in nature, what stood out in this experience was that it was such a departure from the usual high regard for the customers' preferences that the Service team holds.