Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Vérifié Client
I was made to wait nearly 4 and a half hours just to do the finance & insurance paperwork after the sale was basically signed and done. The salesman was barely seen again after I was left waiting. The other staff apologized again and again, but offered no solution to me sitting on my hands for the better part of a day.
I had prepared for the purchase: booked the appointment ahead of time, submitted the information needed for a credit check brought the necessary paperwork I was required to, called my financial institution earlier in the day, and yet I was still somehow punished for this locations' lack of planning.
The staff individually were quite friendly to me on an individual level; I would like to point out Shayan, Chris & Gaurav still left a positive impression. So far, happy with this new vehicle, but I am hoping it will be another 10 years before I need to purchase another one.