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Valu Muffler & Brake Auto Centers

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(569 Avis)
65
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
1
Total des ReScores
5,0
Moyenne de ReScore
65
Score NPS ®

Détails de l'entreprise

À propos

Here at Valu Muffler & Brake Auto Centers we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Western New York offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. Here at Valu Muffler & Brake Auto Centers we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Western New York offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Catégories
Réparation automobile, Atelier de réparation, Entretien de la voiture
Contact
(716) 834-8822
Opening in 34 minutes
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
1346 Niagara Falls Blvd Amherst, NY 14150
Valu Muffler & Brake Auto Centers' Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(569 Avis)

JS
JAMES S.
Tonawanda, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2025
client vérifiéVérifié Client
10
Resonator pipe
Matt are Mark a very nice fair with price. They are not out to take advantage of you. Great customer service. And also, they did fine Work thank you.
The Team at Valu A. de Valu Muffler & Brake Auto Centers a répondu le 05/01/2025 09:37 AM

It's fantastic to hear that Matt and Mark made a positive impression! We strive to keep our prices fair and provide top-notch service, so it sounds like they hit the nail on the head. Plus, who doesn't appreciate a little kindness when it comes to car care? We aim to deliver great work along with that customer service flair. Looking forward to your next visit!


RJ
Rodney J.
Buffalo, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2025
client vérifiéVérifié Client
Catégorie : Service
Rodney said they did everything he needed done in a timely fashion and Matthew is a great manager.
Recommandé
The Team at Valu A. de Valu Muffler & Brake Auto Centers a répondu le 05/02/2025 09:38 AM

We appreciate your feedback and are glad to hear that we met your needs in a timely fashion! It sounds like Matthew is working his magic as the great manager that he is. If you ever need anything else or just want to chat about cars, you know where to find us. Safe travels on the road ahead!


MT
MIRELLA T.
Buffalo, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/18/2025
client vérifiéVérifié Client
10
Amazing service
The manager Matt was amazing, I will continue to bring all my vehicle there on Niagara Falls Blvd.
The Team at Valu A. de Valu Muffler & Brake Auto Centers a répondu le 04/19/2025 09:38 AM

It's fantastic to hear that your experience with our team, especially with Matt, was so positive! We believe that great service is the fuel that keeps our customer engines running smoothly, and it sounds like we've hit the right octane. We look forward to seeing you on Niagara Falls Blvd for all your vehicle needs!


SH
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SCOTT H.
Buffalo, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2025
client vérifiéVérifié Client
10
dedicated to solving the problem
My car needed new struts but for some reason the parts they ordered fit badly. They tried several and even contacted the dealer and found out some parts from different manufacturers were not quite the same size. I appreciate that they kept at it until they figured it out and got the right size! No extra charge for the extra labor they put in, either!
The Team at Valu A. de Valu Muffler & Brake Auto Centers a répondu le 04/16/2025 09:37 AM

We appreciate you taking the time to share your experience with us. It sounds like your car went through a bit of a wardrobe malfunction with those struts! We're glad our team was able to play detective and sort out the sizing mystery. After all, fitting parts is a bit like finding the right pair of socks – nobody wants a mismatch. It's fantastic to know you felt supported throughout the process. If your car ever needs a tune-up or another round of sleuthing, we’re here, ready to tackle the next automotive adventure!


Client vérifié
Buffalo, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/08/2025
client vérifiéVérifié Client
10
Excellent
Extremely helpful and honest
The Team at Valu A. de Valu Muffler & Brake Auto Centers a répondu le 04/09/2025 09:37 AM

We appreciate your feedback and it’s great to hear that you found our team both helpful and honest! In the world of auto care, where some shops can make you feel like your car is an artifact from a museum, we aim to be your trusty guide. If there's anything else we can assist you with, don't hesitate to reach out!


DA
DARLENE A.
North Tonawanda, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2025
client vérifiéVérifié Client
10
Matt & his staff are very pleasant, & accommodating.
Got the job done.
Quickly, Efficiently and was a pleasure doing business with them.
The Team at Valu A. de Valu Muffler & Brake Auto Centers a répondu le 04/06/2025 09:37 AM

It’s great to hear that we hit the nail on the head! Quick and efficient service is our jam, and we’re glad you had a pleasant experience with us. If your vehicle ever needs a pit stop again, we’ll be ready with our tools and maybe a few more dad jokes. Here’s to smooth rides ahead!


DL
DWAYNE L.
Buffalo, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2025
client vérifiéVérifié Client
10
Customer satisfied
Good evening. I had the pleasure to visit the Niagara Falls Blvd Value Auto Care. The Manager Matt provided exceptionally services, prices affordability and warmth trust. I will continue to bring my mechanical needs to him. Thanks Matt!!
The Team at Valu A. de Valu Muffler & Brake Auto Centers a répondu le 03/29/2025 09:39 AM

We're glad to hear your experience at our Niagara Falls Blvd location was nothing short of excellent! It sounds like Matt really rolled out the red carpet for you—who knew getting your car serviced could come with such a warm and friendly vibe? We're committed to providing great service and keeping things affordable, so we're delighted to know you'll be back for your mechanical needs. We'll be sure to share your praises with Matt. Safe travels!


VB
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Vyshna B.
Buffalo, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2025
10
Oil change
Valu was quick and efficient as usual! 10/10!
The Team at Valu A. de Valu Muffler & Brake Auto Centers a répondu le 03/24/2025 09:35 AM

We're glad to hear that you found Valu quick and efficient! It sounds like we hit the nail on the head this time—maybe we should consider a side gig in speed running. Your support means a lot to us, and we appreciate you taking the time to share your experience!


CV
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CHRISTOPHER V.
Buffalo, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2025
client vérifiéVérifié Client
10
Fair deal and excellent service, will return and recommend!
I was quoted $1200 to replace front breaks from another business, Valu did it for less than half!
Excellent service, knowledgable staff, finally found a garage I can trust!
The Team a. de Valu Muffler & Brake Auto Centers a répondu le 03/13/2025 09:37 AM

It's great to hear you had a fantastic experience with us! We love being the friendly neighborhood garage that keeps your wallet happy while providing top-notch service. Our team is all about getting you back on the road without breaking the bank. If you ever have any more automotive mysteries to solve, you know where to find us. Drive safe and keep those wheels turning!


IO
IMALAY O.
Gowanda, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2025
client vérifiéVérifié Client
10
Repair
Matt and the team never disappoint! Such an amazing shop with knowledgeable people! I’ll only ever bring my car here.
The Team a. de Valu Muffler & Brake Auto Centers a répondu le 02/23/2025 09:36 AM

We're delighted to hear that Matt and the team have made a lasting impression! It's great to know you trust us with your car—like a cozy blanket on a cold day. We appreciate your loyalty and are always here to keep your ride running smoothly. Your car called, and it seems it’s happy too!


SD
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SCOTT D.
Buffalo, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2025
client vérifiéVérifié Client
10
Inspection
Timely and courteous
The Team a. de Valu Muffler & Brake Auto Centers a répondu le 02/21/2025 09:37 AM

We appreciate you taking the time to share your experience. Timeliness and courtesy are our bread and butter, so it's great to hear we hit the mark. If you ever need a pit stop again, just know we’ll roll out the welcome mat!


ER
Ellen R.
Snyder, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2025
client vérifiéVérifié Client
Catégorie : Service
Ellen said she was happy with the work they did.
Recommandé
The Team a. de Valu Muffler & Brake Auto Centers a répondu le 02/20/2025 09:38 AM

We're glad to hear that you were happy with the work we did! It's always our goal to keep our customers smiling, both during and after their visit. If there's ever anything else we can help you with, just let us know—our tools are always ready for action!


VB
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VYSHNA B.
Buffalo, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2025
client vérifiéVérifié Client
10
Inspection
They were quick and efficient with the inspection as usual! Love bringing my car here for them to work on! 10/10
The Team at Valu A. de Valu Muffler & Brake Auto Centers a répondu le 02/12/2025 09:36 AM

It's fantastic to hear that you had another great experience with us! Quick and efficient is our middle name—well, sort of. We might need to work on our business cards. Your support and trust in us mean a lot, and we're glad to know your car is in good hands. We look forward to keeping your ride running smoothly!


JW
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james w.
Buffalo, NY
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/08/2025
client vérifiéVérifié Client
6
May be could be a little quicker.
Very good job on the muffler system. Might have forgotten my back wiper.

NA
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Nicole A.
Buffalo, NY
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/02/2025
client vérifiéVérifié Client
8
Thorough and quick
I've used Value several times. On the positive side, they are easy to talk to when discussing what problems or concerns you have with your car. They get back to you relatively quickly to tell you what may be right or wrong with the car, and explain things well. I don't get the feeling they are exaggerating or trying to get you to agree to work you don't need.
The work was done well and for a price that is about average.
On the down side, they absolutely need to clean up their office area. I know it's a garage, but where you greet and talk to customers should be at least reasonably clean. And they can't really help this, but they have little parking and it's difficult to maneuver when they are busy.
The Team at Valu A. de Valu Muffler & Brake Auto Centers a répondu le 02/03/2025 09:36 AM

We appreciate you taking the time to share your thoughts about your experiences with us. It's great to hear that our team is hitting the mark when it comes to communication and transparency—nobody likes the feeling of being upsold on car repairs like they're shopping at a used car lot. On the flip side, you raise some valid points about our office area and parking situation. It seems we need to channel our inner Marie Kondo and tidy up a bit. As for the parking, we wish we could magically expand the lot, but we're just not there yet. Your feedback is invaluable and will certainly help us improve. Thank you for choosing us for your auto needs.

Bons de services et publications
Thanks for the rave review! 🌟 We're thrilled you enjoyed our speedy service and great prices. We believe in keeping your ride smooth without breaking the bank! 🚗💨 Come back anytime; we’ll be ready to roll! #ValuMufflerandBrake #DrivenByExcellence
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We're thrilled to hear you make the drive to see us! 🚗💨 Your trust means the world, and we promise to keep your vehicle in top shape! Knowledge and great service are what we do best! Thanks for being a valued customer! 🙌 #ValuMufflerAndBrake #TrustThePros
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We appreciate the love! 💖 Fast service and friendly faces are our specialty—like a pit crew for your car! 🚗💨 Thanks for choosing Valu Muffler & Brake, where your ride gets the royal treatment. #CustomerAppreciation #QualityService
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Short and sweet—just like our service! 🌟 Thanks for keeping it simple and giving us a "Great" review! We’re thrilled to keep your ride running smoothly. 🚗💨 #ValuMufflerAndBrake #CustomerLove
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Thanks for choosing us for your oil change! We love getting you back on the road faster than a pit crew at a race. 🚗💨 Can't wait to see you for your next tune-up! #QuickService #ValuMufflerAndBrake
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Thanks for the great review! Matt's like our automotive superhero, always ready to save the day and keep you in the loop! 🚗💨 We're thrilled you appreciate his hard work! #ValuMuffler #AutoHeroes
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We love being your go-to pit stop for repairs! 😊 A smile and top-notch service are priceless, right? Thanks for your kind words! We'll keep the coffee hot and the smiles bright! ☕️🚗 #ValuMuffler #AutoCareWithASmile
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We’re thrilled to be your go-to spot! 🚗 Your trust in us means the world, and we’re all about fair rates and honest assessments. Thanks for the shout-out! We promise to keep you rolling smoothly. 😉 #ValuMuffler #AutoCare
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🌟 Big shoutout to our awesome team member, Matt! 🙌 We love hearing that he kept things speedy and friendly. Ready to hit the road again? We're here to keep you rolling! 🚗💨 #ValuMuffler #CustomerAppreciation
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Huge shoutout to Matt for being the ultimate auto whisperer! 🚗✨ Honesty and thoroughness are his superpowers. We're lucky to have such a friendly face on our team! Come see us for a great experience! #ValuMuffler #HonestyInAutoRepair 🛠️
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🚗 Thank you for the fantastic feedback! We're thrilled to hear you had an awesome experience with us. We promise to keep your car running like a champ! Can't wait to see you again! 🌟 #CarCare #ValuMuffler
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Thanks for the shout-out! We're thrilled to know our all-around service hit the mark. ?✨ Your support keeps our engines running smoothly! Come back anytime—we're always here to help! #ValuMuffler #HappyCustomers
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Thanks for the awesome review! ? We're thrilled Matt could help you out. ? Looking forward to seeing you again for all your car service needs. Remember, we love your car almost as much as you do! #ValuMuffler #CarCareHeroes
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Thank you for trusting us with your truck! ? We’re thrilled to keep it in top gear—no more “uh-oh” moments! Your support means the world to us! ?️ #TruckLove #ValuMufflerAndBrake
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?? Thanks for the shout-out! We love making cars happy and keeping them running smoothly. If your ride could talk, it’d say, “Thanks, Valu Muffler & Brake!” ?️ #CarCare #HappyCars
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?✨ Thank you for the fantastic review! We love turning muffler issues into quick fixes! Matt and our team are always ready to roll. Glad we could help you on short notice! We appreciate your trust and referrals! ?️? #ValuMuffler #CustomerAppreciation
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We're thrilled to hear that your car feels new again! ?✨ Our team prides itself on being friendly and efficient (and maybe a little magical). Thanks for the awesome review! We can't wait to help out again! #ValuMuffler #AutoCareMagic
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Thanks for the fabulous review! We're glad our friendly, efficient service and great prices made your day. ?? Remember, when it comes to your car, we’re here to keep you rolling without breaking the bank! #ValuMuffler #AutoCare
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Thanks for the awesome shoutout! ? We’re thrilled to hear Matt's superhero service is making a difference! ?‍♂️ We're here to keep your ride safe and sound. See you next time for more happy miles! ?? #HappyCustomers #ValuMufflerAndBrake
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We appreciate your shoutout! ?✨ Our team loves giving rust a run for its money! Glad to hear Josh and the crew kept your Subaru happy. Remember, we're always here to help your ride breathe easy! #ValuMuffler #AutoCareExperts
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Thanks for the shout-out! We pride ourselves on keeping your ride running smoothly without breaking the bank. ?? Your support fuels our passion! #ValuMuffler #AutoCare
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Thank you for the fantastic review! We're thrilled to know our friendly team made your experience speedy and enjoyable. ?? Who knew getting repairs could be this fun? Come back anytime for more great service! #ValuMuffler #AutoCare ??
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We’re thrilled to hear you found us helpful and transparent! ?✨ At Valu Muffler & Brake, honesty is our favorite policy (right after fixing those brakes)! Thank you for your trust! #AutoCare #CustomerAppreciation
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?✨ We're thrilled to hear your truck is cruising like new again! Our team loves making rides smoother without breaking the bank. Thanks for the strong recommendation—you're the real MVP! ? #ValuMuffler #RideInStyle
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Huge thanks for the stellar review! ? We're thrilled to hear Matt’s genuine support and updates gave you peace of mind. ?? We’re always here to keep your ride running smoothly! Looking forward to seeing you again. #ValuMuffler #AutoCare
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Thanks for the awesome review! We're thrilled to hear you loved our service and communication. At Valu Muffler & Brake, we believe in keeping your car (and your mind) running smoothly! ?? Come back anytime! #CustomerAppreciation #AutoCare
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Thanks for the awesome feedback! We're thrilled to hear you think we’re great! ?️? Our team is always here to keep your ride running smoothly. Come back anytime—we promise to keep the awesomeness going! #BestService #ValuMufflerAndBrake
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?? Huge shoutout for the kind words! We're thrilled to have kept your family's cars running smoothly for 30 years! Saving you $600? That's what we call a win-win! Thanks for trusting us through thick and thin! #ValuMuffler #AutoSavings
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We're thrilled to hear you enjoyed our service and advice! ?? We're always here to keep your ride running smoothly and your knowledge strong. Thanks for trusting us with your car! #ValuMufflerAndBrake #DrivingHappy
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Thanks for the shoutout! ?? Josh is our automotive superhero! ?‍♂️ Thrilled to hear your ride is cool and comfy again! We're always here to keep you on the road with a smile. Thanks for choosing Valu Muffler & Brake! #AutoMagic #ValueYouCanTrust
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We're thrilled to hear Matt worked his magic on your car! ?✨ It’s our goal to keep you informed and smiling while we tackle those auto woes. Thanks a bunch for your kind words—can’t wait to see you again for a tune-up! ?️? #ValuMuffler #CustomerCare
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Thanks for the stellar review! Our team loves putting smiles on faces while keeping your ride in top shape. If your car could talk, it’d say “Thank you!” ?? We're here whenever you need us! #ValuMufflerAndBrake #AutoCare
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?✨ Thanks for the thumbs up! We're thrilled your car is back on the road and running smoothly. If it starts to misbehave again, just remember—we've got the tools and expertise to tame it! ?? #ValuMufflerAndBrake #HappyDriving
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Thank you for the kind words! ?✨ Our team is always ready to shine brighter than your brake lights! We're thrilled to hear you had a great experience. Come back anytime for more friendly service! #ValuMufflerAndBrake #CustomerAppreciation
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Thanks for the 5-star review, Christian! We appreciate your loyalty and trust in our team. Friendly service and reasonable prices are what we're all about. ?? #ValuMuffler #CustomerAppreciation
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Thanks for the 5-star review! ? We're thrilled to hear that Matt provided you with great service and options. Happy to know your vehicle runs better. #CustomerSatisfaction #ValuMuffler
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Thanks for the 5-star review, Amanda! ? We're thrilled that you enjoyed our personable staff and quick service. ? Looking forward to seeing you again soon! #CustomerAppreciation #ValuMuffler
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Thank you for the kind words! It's great to hear that you had a wonderful experience with our team. We appreciate your support and look forward to your next visit. ??️ #CustomerAppreciation #ValuMuffler
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Thanks for the 5-star review! Quick, friendly, and affordable is what we aim for. We're glad you had a great experience with us! ?? #ValuMuffler #HappyCustomers
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Thanks for the wheelie kind words! ? Our team loves going the extra mile to keep our customers happy. Your support means a lot to us! #CustomerSatisfaction #ValuMufflerBrake
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Thanks for the love, Cheryl! ? Our team is always here to keep you smiling, in person and over the phone! ? We appreciate your support! #CustomerAppreciation #ValuMuffler
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Thanks for the love, Tommy! ? We're all about making sure you and your ride get top-notch care without breaking the bank. ?⚙️ We'll always be here for you! #CustomerSatisfaction #TeamValu
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Thanks for the kind words! We always strive to provide top-notch service. ? Your support means a lot to us! #CustomerAppreciation #ValuMuffler
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Thanks for the 5-star review! We're thrilled to hear that our service was quick and efficient. ? We appreciate your support! #HappyCustomers #ValuMufflerBrakeAuto
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Thanks for the 5-star review! ? We're thrilled to hear you had a speedy and pleasant experience with us. Your support means a lot! #CustomerSatisfaction #ValuMuffler
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Thanks for the kind words! ? We're glad you had a great experience with our team. We'll make sure to pass on the compliments! ?️ #ValuMuffler #HappyCustomers
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? Thank you for the 5-star review, Horacio! We're thrilled to hear that our team provided speedy and friendly service. We truly appreciate your support! ??️ #CustomerExperience #ValuMufflerBrake
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Thanks for the 5-star review, Serena! ? We're thrilled that you had a great experience with us. Your recommendation means a lot! ? #HappyCustomers #ValuMufflerBrake
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Thanks for the 5-star review, Jim! We're happy to hear you're satisfied with our service. ? We appreciate your recommendation and look forward to assisting you again. #HappyCustomers #ValuMufflerBrake
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? Thank you for the 5-star review, Jim! We're thrilled to hear that you enjoyed our prompt service and attention to detail. We appreciate your feedback and will work on getting more staff to keep up with the demand. #CustomerService #AutoCare
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